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Spitzer Ford Dubois, LLC - Service Center

Du Bois, PA

4.6
438 Reviews

438 Reviews of Spitzer Ford Dubois, LLC - Service Center

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February 05, 2024

Friendly and helpful. Listened to my concerns and addressed them. Explained what was being done to my truck. Overall very positive service experience. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gallaher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Crana Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Dietz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley O'Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Spitzer Ford Dubois, LLC responded

Dan, thank you for choosing Spitzer Ford Dubois, LLC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 04, 2024

Quick. Enjoyed new video option. Friendly and knowledgeable She treated me well during my interaction. The mechanics video was a plus More

by Pconnelly2
Recommend Dealer
Yes
Employees Worked With
Susan
Feb 05, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for choosing Spitzer Ford Dubois, LLC. Your feedback and rating mean a lot to us. We're glad Susan and our team were able to help, and we hope to see you again!

February 03, 2024

worse place i have ever dealt with i never had someone be so rude n disrecpuful n and just make you feel like your a idiot and the manager who doesn't do anything to help someone never taken my car someone More

by Jmramsey212000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tammy McAllister
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 31, 2024

Used the valet service for car inspection. Excellent! They stayed in touch the entire time More

by lorelacny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Roush, Jeremy Toy
Jan 31, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you so much for leaving us this terrific review! We are glad to hear that our team took great care of you and your automotive needs. We are happy to know that they stayed in touch with you the entire time your vehicle was being serviced. Please do not hesitate to let us know how we may be of further service to you.

January 29, 2024

People were nice and the place was very clean . Thank you all for making my trip up there worthwhile More

by jgrugg21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan roush
Jan 30, 2024 -

Spitzer Ford Dubois, LLC responded

Thanks for sharing your thoughts about your experience with Spitzer Ford Dubois, LLC. We appreciate your business and hope to see you again soon!

January 11, 2024

My experience with Spritzer Ford is always great best dealership I've ever delt with and a shout out to Aidyn Edwards my experience with Aidyn was awesome as usual thanks for all your help with our Maver More

by kenbyrne66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Montana he's the best and Aidyn Edwards
Jan 11, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you so much for your kind words, Ken, and for taking the time to leave us this wonderful feedback!

December 16, 2023

Really appreciate them coming to the house. To do some services or them coming to actually pick up my vehicle for me. It saves me a lot of time... More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Dietz...Susan Roush
Dec 18, 2023 -

Spitzer Ford Dubois, LLC responded

Thank you so much for your excellent feedback, Larry! We are honored by your business, and overjoyed to provide you with the quality service that you so much deserve. We wish you safe travels. Please do not hesitate to let us know how we may be of further service to you!

December 11, 2023

Susan Roush is excellent at her job, and is very customer oriented. If Susan does not know the answer to a question she immediately consults with someone who is knowledgeable in obtaining an answer. Mark M More

by v.mfred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Roush, Mark Montana
Dec 11, 2023 -

Spitzer Ford Dubois, LLC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Susan and Mark met your expectations. Thank you again for choosing Spitzer Ford Dubois, we look forward to having you as one of our valued customers for many more years to come!

November 21, 2023

Quick, easy, and friendly service made the entire process convenient and hassle free. Amazing work and happy with the results! More

by LimitedRSKyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aidyn Edwards, Cory Grunthaner
Nov 22, 2023 -

Spitzer Ford Dubois, LLC responded

Thank you for the positive feedback! It is our pleasure to serve you in any way possible. Please drive safely, and do not hesitate to let us know how we may be of further assistance to you in the future!

November 16, 2023

The turbo pipe blew apart on my F250. Robin Curry went above and beyond to get us back on the road in record time. I really appreciate Robin’s help and understanding. More

by Brian W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Curry
Nov 16, 2023 -

Spitzer Ford Dubois, LLC responded

Thank you so much for your wonderful review, Brian! We are so glad that Robin could provide you with thorough and efficient service during your most recent visit. Please do not hesitate to give us a call you ever have any further questions or concerns.

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