Susan Roush
Susan Roush at Spitzer Ford Dubois, LLC

Susan Roush

Service Advisor

Spitzer Ford Dubois, LLC

3007 Blinker Pkwy
Du Bois, PA 15801

4.8
208 Reviews
4.8

208 Reviews

Write a Review

208 Reviews of Susan Roush

April 28, 2026

Dealership Rating
Employee Rating

I travel a lot and they are always accommodating to my schedule. Sue is always very helpful and did an excellent job getting the needed repairs authorized through Enterprise and her communication with me More

by no49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2026

Spitzer Ford Dubois, LLC responded

Thanks for letting us help keep your Ford F-150 in top shape during your travels. Susan’s coordination with Enterprise and clear communication helped make the repair process seamless. We appreciate your trust and look forward to assisting you again.

April 25, 2026

Dealership Rating
Employee Rating

My vehicle was taken in at the promised time. I did not have to wait any longer than expected to.get it back to me. More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 27, 2026

Spitzer Ford Dubois, LLC responded

Thank you for taking the time to leave us a five-star rating. We appreciate your business.

April 19, 2026

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Employee Rating

Not happy with the whole process I have went through with my Escape from the beginning More

by bishoprobert927
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Apr 22, 2026

Spitzer Ford Dubois, LLC responded

Robert, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly.

February 22, 2026

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Friendly people. Quick service appointments. The wait was what they told me. Highly recommend them to others. More

by SONYA459
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Robin Curry

Feb 22, 2026

Spitzer Ford Dubois, LLC responded

Thank you for highlighting our team’s friendly approach and prompt service for your Lincoln Navigator. We appreciate you noting the accurate wait time and referral. It means a lot that you highly recommend our service to others.

February 15, 2026

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Employee Rating

Spitzer has always treated me great. Services are always completed in a timely manner and they always keep me informed of all issues More

by Leroy.c1969
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Brianna Connors, Mitch Canby

Feb 15, 2026

Spitzer Ford Dubois, LLC responded

It's great to know your Ford F-150 service visits run smoothly and you feel informed every step of the way. Thank you for the five-star rating and for trusting us with your truck.

February 03, 2026

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Didn't have appointment took me right in nice people will go back for any work that needs done in future More

by Mguthrie5247828
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 03, 2026

Spitzer Ford Dubois, LLC responded

It’s great Susan and our team could fit your Ford F-150 in for service without an appointment and keep everything straightforward. We look forward to assisting with any future maintenance needs. Thanks for trusting us with your Ford.

January 30, 2026

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Employee Rating

Always nice and respectful. Fast service and thorough. From the small service to the big jobs, I will always choose spitzer More

by Chandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2026

Spitzer Ford Dubois, LLC responded

Thanks for sharing your thoughts about your experience with Spitzer Ford Dubois, LLC. We appreciate your business and hope to see you again soon!

January 26, 2026

Dealership Rating
Employee Rating

Completed the job in a timely manner. Scheduled appointment in a reasonable time frame. Comes to the house to complete car maintenance. More

by douglastriponey
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mitch Canby, Robin Curry, Ashley O'Ryan, Isaac Gallaher, Bradley Long , Timothy Mayhew, Thomas Zellonis

Jan 26, 2026

Spitzer Ford Dubois, LLC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 15, 2026

Dealership Rating
Employee Rating

I had a great experience! Very friendly. They picked my vehicle up from my work and then dropped it off after they were done. I would highly recommend them and will definitel More

by Blmichael47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Ford

Jan 15, 2026

Spitzer Ford Dubois, LLC responded

Thank you for choosing Spitzer Ford Dubois, LLC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 14, 2026

Dealership Rating
Employee Rating

I only had contact with the service staff but not the mechanic. As far as the staff goes I dealt with Issac, Ashley and Susan. All of them were just great. Very friendly, communicated to me everything t More

by mm2fleming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley O'Ryan, Isaac Gallaher , Andrew Ford

Jan 14, 2026

Spitzer Ford Dubois, LLC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Ford Dubois, LLC, we look forward to having you as a valued customer for many years to come!

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