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Spitzer Ford Hartville
Hartville, OH
630 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 630 reviews
May 03, 2018
One-On-One Dealer Service All staff reflect the philosophy that they are there to take care of the customer. I wouldn't go close to one of the mega size dealers because they a All staff reflect the philosophy that they are there to take care of the customer. I wouldn't go close to one of the mega size dealers because they are operating without this kind of philosophy and customer attention. More
by Norman J
Employees Worked With
Michael Geitgey, Nick Sipe, Randy Smith, Ryan Rogers, Dave Miller
May 02, 2018
Low stress Like most people, we hate the "car buying" experience! Our visit to Spitzer Ford was friendly, informative, low stress, and we left there happy with o Like most people, we hate the "car buying" experience! Our visit to Spitzer Ford was friendly, informative, low stress, and we left there happy with our purchase. We have referred our son to the sales associate that helped us, Carmin Citaro, to hopefully find the right car for him. More
by robin3&5
Employees Worked With
Carmin Citraro, Mike Shaheen
May 01, 2018
Completely unprofessional practices I recently reached out to Spitzer because of my interest in a specific vehicle they had for sale. I told them I planned to make it there as soon as po I recently reached out to Spitzer because of my interest in a specific vehicle they had for sale. I told them I planned to make it there as soon as possible and that it would more than likely be the next Saturday, which I believe was 3 days from my initial contact. I told them I would let them know exactly when I was leaving home so they'd know when to expect me. No problems so far. So, Saturday comes and I receive and email wishing to confirm my appointment. I email them back to confirm and tell them that I will email them again when I'm walking out the door and that I will be there roughly 2 hours after I do that. So I send the email saying I'm leaving, walk out the door and am on the road there. Well, I get all the way there and stop for my wife to use the restroom, notice I have an email. I read the email and I'm told that the car was just sold. So I drove over 2 hours for nothing. The car was sold when they knew I was on my way there to look at that specific car. I drove all the way there for nothing. It was the most unprofessional experience of my life. Then the guy says he can show me a few other cars. I've seriously never been more mad in my life. I think sold the car days before and just wanted to get me there. I have the emails saved as proof of all this. More
by Benestep03
Employees Worked With
Jonathan Vincek and Nick Pavluk
April 30, 2018
Online price discrepancy handled professionally! The price of the vehicle was listed incorrectly online. The mistake was explained and ownership of the issue was taken by management. Randy offered The price of the vehicle was listed incorrectly online. The mistake was explained and ownership of the issue was taken by management. Randy offered to make this right using all available tools at his disposal within reason and we came to a workable resolution. We dealt directly with Carmin and she was very pleasant and eager to answer any of our questions. We've dealt with overbearing, egotistical sales people before and we are happy to report that was NOT the case here at all. We would definitely send others to the dealership to work specifically with Carmin. This is worth noting since we are a family of loyal Ford owners' who do not mind traveling to Hartville for a positive experience. More
by Glen G.
Employees Worked With
Carmin Citraro, Randy Smith, Mike Shaheen
April 29, 2018
Service experience was excellent. Got 4 new tires and they did a full check and caught some other issues that are covered by warranty. My car was in and out. experience was excellent. Got 4 new tires and they did a full check and caught some other issues that are covered by warranty. My car was in and out. I would recommend to anyone. Zack Hoover was amazing going above and beyond and very knowledgeable and deserves a pat on the back. More
by Raggie285
Employees Worked With
Zack Hoover
April 27, 2018
Love my car Went to this dealership worked with Carmen citraro. Very helpful. Loved working with her didn’t get angry with all my questions. Would definitely go Went to this dealership worked with Carmen citraro. Very helpful. Loved working with her didn’t get angry with all my questions. Would definitely go back there More
by Mary ann
Employees Worked With
Carmin Citraro
April 26, 2018
Great dealer Traded in my dodge ram on a used explorer sport trac. Carmin Citraro and the rest of the staff were very nice and worked with me to get the numbers w Traded in my dodge ram on a used explorer sport trac. Carmin Citraro and the rest of the staff were very nice and worked with me to get the numbers whe re I needed them. They went above and beyond to get me in the car for the price I wanted. Defiantly will go back for my next car and would recommend them to anyone. More
by Sheckaman
Employees Worked With
Carmin Citraro
April 25, 2018
Excellent service today I went to the dealership wth my husband and met Nick Sipe at the door. We had excellent service from hello to goodbye. I will say this was the best se I went to the dealership wth my husband and met Nick Sipe at the door. We had excellent service from hello to goodbye. I will say this was the best service I have had in a dealership when looking to purchase a new/used vehicle. I would highly recommend Spitzer Ford in Hartville and Nick Sipe. More
by Melissa Knecht
Employees Worked With
Dan Wines, Nick Sipe
April 24, 2018
What a great car buying experience! Working with Alyssa was fantastic! She was kind, honest and easy to work with from start to finish. She spent extra time after hours making sure I kne Working with Alyssa was fantastic! She was kind, honest and easy to work with from start to finish. She spent extra time after hours making sure I knew how to work every new option my vehicle had to offer. I will definitely bring all my business to here moving forward! More
by Scuster
Employees Worked With
Dan Wines, Alyssa Canfield, Mike Shaheen
April 20, 2018
Carmin and Dan were great These folks went above and beyond to make sure that my needs were exceeded in a timely and courteous manner and I would recommend any of these individ These folks went above and beyond to make sure that my needs were exceeded in a timely and courteous manner and I would recommend any of these individuals to my friends if they are looking for a vehicle. More
by digger
Employees Worked With
Dan Wines, Carmin Citraro, Mike Shaheen
