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Spitzer Jeep RAM Brook Park

Brook Park, OH

Overview
Employees
Reviews
Vehicles
4.3
1,164 Reviews
Staffed with experience sales representatives and top trained technicians, we're here to provide a fun, easy and valuable automotive shopping and service experience. Stop by our dealership today at 13001 Brookpark Rd to see for yourself!
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13001 Brookpark Rd

Brook Park, OH

44142

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Showing 1,164 reviews

June 03, 2026

Did not perform proper oil change procedure and disrespectful customer service and lack of proper communication More

by clvbud
Recommend Dealer
No
Employees Worked With
Addison Black,Laura McKinley, Rachel g.,Paul Wilson ,Ashley N.,Ted Sawicki
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Jun 05, 2026 -

clvbud responded

STILL WAITING for General Manager TONY BLACK to call me regarding this visit from MORE THAN A WEEK AGO!

Jun 11, 2026 -

Spitzer Jeep RAM Brook Park responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

June 03, 2026

The whole crew were so nice and helpful the moment I went in until I left. Thank you for all your generosity More

by lillyrosa1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Barber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Boutell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Mangan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marangelis Fontanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Albores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2026 -

Spitzer Jeep RAM Brook Park responded

It’s great to know our team provided helpful, welcoming service from the moment you arrived until you left during your Dodge Journey visit. Thank you for recognizing our crew’s generosity. We appreciate you trusting us with your vehicle and look forward to seeing you again.

June 02, 2026

Great It was a great experience Thats all Have a great day! Have a great night! More

by mnorman2
Recommend Dealer
Yes
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Jun 02, 2026 -

Spitzer Jeep RAM Brook Park responded

We appreciate your kind words about your Jeep Wrangler service. It’s great to know the visit met your expectations and that you felt well taken care of. We look forward to assisting you again whenever you need us.

June 01, 2026

She was awesome with helping me get my dream truck and was so nice/easy to talk too! Thanks Ash! More

by Santiagoismael832
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Gemelas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Nelich
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Jun 02, 2026 -

Spitzer Jeep RAM Brook Park responded

We’re delighted Ashley made the process of selecting your used Ram 1500 straightforward and pleasant. Thank you for sharing this feedback, and enjoy your new truck!

June 01, 2026

Ashley Nelich was awsome! !! She got me the wrangler I wanted at the payment I wanted with minimal money down. Ashley shared her story’s with me about her Jeep and also about h More

by Nbaggs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Nelich
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Jun 01, 2026 -

Spitzer Jeep RAM Brook Park responded

We’re thrilled Ashley helped you secure the Jeep Wrangler you wanted with minimal down payment and shared her own Jeep adventures. Your 5-star praise motivates our team to keep exceeding expectations. Enjoy every trail in your Wrangler and we hope to see you again.

June 01, 2026

Spitzer Jeep was great to work with and Ashley was great! Ashley made the buying process easy! More

by Scasey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Paradise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Nelich
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Jun 01, 2026 -

Spitzer Jeep RAM Brook Park responded

We’re glad Ashley made the buying process seamless and enjoyable. Congratulations on your new Jeep Wrangler and thank you for choosing us. We look forward to working with you again.

May 31, 2026

The communication was bad. I had no updates throughout my visit until I called the first day after my car was there for 7 hours. The next day car still there tried calling left More

by Falsor615
Recommend Dealer
No
Employees Worked With
Kim Boutell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Boutell
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Jun 03, 2026 -

Spitzer Jeep RAM Brook Park responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 31, 2026

Ed was very friendly and explained everything very well throughout the whole process, he also showed us how to use all the features in my wife's new jeep.. hes very thorough, he provided a very comfortable More

by George G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Sawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Petrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Sandahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2026 -

Spitzer Jeep RAM Brook Park responded

It was a pleasure to see Edward walk you through every feature of your used Jeep Grand Cherokee L. We’re glad the process felt comfortable and thorough. Thank you for choosing us and enjoy your new Jeep.

May 31, 2026

No one really wants to hear honest feedback Car cleanliness financing and mileage Honesty And customer experience More

by JACKIE.STEVENS
Recommend Dealer
No
Employees Worked With
Many
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Jun 03, 2026 -

Spitzer Jeep RAM Brook Park responded

Jackie, we're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with you and our team here. Please reach out to us at your convenience. Thank you for your time, and hopefully, we can get to the bottom of this.

May 30, 2026

Good job by all! A little pushy on the survey! Everyone else, great job!:) Really! ;) More

by JWAMPLEMAN
Recommend Dealer
Yes
Employees Worked With
Kim Boutell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Boutell
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May 31, 2026 -

Spitzer Jeep RAM Brook Park responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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