Laura McKinley

STILL WAITING for General Manager TONY BLACK to contact me about horrible service dept / sales testdrive experience after several requests. Even spoke with JESSICA at SPITZER HEADQUARTERS in Elyria and sti me about horrible service dept / sales testdrive experience after several requests. Even spoke with JESSICA at SPITZER HEADQUARTERS in Elyria and still NO CALLBACK! New Request is for ALAN SPITZER and/or ALLISON SPITZER to please call me ASAP. More

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I thank you very much for the efforts you have put into assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my car. More

by Azhar alobaidi Verified Customer Verified Customer

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You receive great customer service at Spitzer motors city in Brookpark, Ohio. The staff is very a knowledgeable about mechanical aspects of all vehicles. Yeah in Brookpark, Ohio. The staff is very a knowledgeable about mechanical aspects of all vehicles. Yeah More

by Greg Schneider Verified Customer Verified Customer

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I wouldn’t recommend anyone to purchase a vehicle or have service done at Spitzer Brookpark. Terrible customer service service done at Spitzer Brookpark. Terrible customer service More

by dremillz.smith087 Verified Customer Verified Customer

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I would personally like to thank Kim for her efforts in keeping me a happy customer with Jeep Products, she went above and beyond to ensure the proper repairs were made prior to my vehicle going out of war keeping me a happy customer with Jeep Products, she went above and beyond to ensure the proper repairs were made prior to my vehicle going out of warranty for the specific services needed. . More

by brownbrian132 Verified Customer Verified Customer

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I brought my vehicle in in late September October 10th, the vehicle was supposedly fixed. I picked up vehicle immediately after pulling out of the lot had to return to the lot. Because the truck was not fi the vehicle was supposedly fixed. I picked up vehicle immediately after pulling out of the lot had to return to the lot. Because the truck was not fixed. I don't know how this slipped through the mechanic. The guy in charge at the time told me how the mechanics suck there.And things always were returned, 2 weeks goes by.I call to see what's going on.I can't get through to anybody another week goes by so I finally decide to come in person. The guy's supposed to leave got fired or quit who was in charge of my truck. Nobody knew the truck was there to be looked at again. Now it's November 11th and I still have no word on my truck. The customer service here sucks the mechanics.Obviously don't know what the xxxx they're doing.I would not recommend this and they haven't even tried to make anything bright in this situation More

by e.neiner27 Verified Customer Verified Customer

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