Laura McKinley
Laura McKinley at Spitzer Jeep RAM Brook Park

Laura McKinley

Service BDC Associate

Spitzer Jeep RAM Brook Park

13001 Brookpark Rd
Brook Park, OH 44142

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4 Reviews
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4 Reviews

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4 Reviews of Laura McKinley

June 03, 2026

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I thank you very much for the efforts you have put into assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my More

by Azhar alobaidi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2026

Spitzer Jeep RAM Brook Park responded

We’re delighted our team could assist you and that your Jeep Renegade repairs met your expectations. Please let us know if there’s anything else we can do for you.

May 07, 2026

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I wouldn’t recommend anyone to purchase a vehicle or have service done at Spitzer Brookpark. Terrible customer service More

by dremillz.smith087
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 11, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Please don't hesitate to reach out to us directly if you would like to discuss this matter further. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

April 30, 2026

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Employee Rating

I would personally like to thank Kim for her efforts in keeping me a happy customer with Jeep Products, she went above and beyond to ensure the proper repairs were made prior to my vehicle going out of war More

by brownbrian132
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2026

Spitzer Jeep RAM Brook Park responded

It’s wonderful to hear Kim went above and beyond to make sure your Jeep Grand Cherokee got the needed repairs before warranty expiration. We’re grateful for your 5-star rating and pleased she kept you happy with our service. Thanks for sharing your experience!

November 11, 2025

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I brought my vehicle in in late September October 10th, the vehicle was supposedly fixed. I picked up vehicle immediately after pulling out of the lot had to return to the lot. Because the truck was not fi More

by e.neiner27
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Paul Wilson, Frank Kelly, Jim Crail, Kim Boutell, Sean Mangan, Marangelis Fontanez , Victoria Denis, Noah Linen, Joseph Smakula

Nov 14, 2025

Spitzer Jeep RAM Brook Park responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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