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Crystal Barber
Crystal Barber at Spitzer Jeep RAM Brook Park

Crystal Barber

Service Advisor

Spitzer Jeep RAM Brook Park

13001 Brookpark Rd
Brook Park, OH 44142

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4.5
11 Reviews
4.5

11 Reviews

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11 Reviews of Crystal Barber

March 26, 2026

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Employee Rating

The service department was clean, the employees were nice and professional. Had diesel oil/filter changed, tires rotated. Was done on time with no hidden surprises or fees. More

by PATSTANFIELD
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Mar 26, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for highlighting how clean our service area was and that our team treated you professionally. We’re glad your Ram 2500’s diesel oil and filter change along with the tire rotation were completed on time with no unexpected fees. We look forward to helping you again.

March 19, 2026

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Employee Rating

Everyone was nice and my car was done in a short time and if I was confused on something they explained it to me More

by daveniko86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 19, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for sharing your experience. Crystal and our service team were pleased to get your Dodge Durango finished promptly and clarify any questions. We appreciate the five-star rating.

February 02, 2026

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Employee Rating

All ways a great experience great people to deal with job done right appointments made on time I bought many cars another great experience parts department all ways have what I need all around great staff I More

by viper 22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Black, Jonathan Gemelas, Paul Wilson, Frank Kelly, Dennis Bosze Jr, Lisa Jackson, Ariel Albores

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Feb 02, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for your continued trust in our team for your Dodge Challenger. We’re glad to hear appointments stay on time and our parts department always has what you need. We appreciate your loyalty and look forward to serving you again.

January 11, 2026

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Employee Rating

Kim was great and very helpful. I appreciated her patience and knowledge of everything. The dealership was very clean and organized. More

by cjpc101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell, Denise Baker

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Jan 11, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 10, 2025

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Employee Rating

Great dealership so easy to work with! Very kind and a lot of smiles at the dealership More

by PAULDOUGLASW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Kelly, Jim Crail, Kim Boutell, Denise Baker, Sean Mangan, Marangelis Fontanez, Ian Tillman, Ariel Albores, Lisa Leclair

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Dec 10, 2025

Spitzer Jeep RAM Brook Park responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 22, 2025

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Employee Rating

Everyone in the service department were very knowledgeable and friendly. There was a slight problem getting the new tire that I needed. But they promptly took care of me and detailed my car for More

by bneid686
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Paul Wilson, Frank Kelly, Jim Crail, Denise Baker, Sean Mangan

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Nov 22, 2025

Spitzer Jeep RAM Brook Park responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 07, 2025

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Employee Rating

They fixed my problem within 48 hours and are always courteous and inviting.. I feel as if my satisfaction is important to the people working with me. More

by l.Stewart.lmseletricllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2025

Spitzer Jeep RAM Brook Park responded

Thank you for choosing Spitzer Jeep RAM Brook Park. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 04, 2025

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Employee Rating

Nobody even answers the phone when calling. No communication, no updates, nothing. Had to drive to the dealership multiples times to get updates. Repair took months More

by Donthaveascreenname
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Paul Wilson

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Nov 07, 2025

Spitzer Jeep RAM Brook Park responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible for someone from our management team to reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Nov 07, 2025

Spitzer Jeep RAM Brook Park responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible for someone from our management team to reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 17, 2025

Dealership Rating
Employee Rating

The service was great and professional. Customer service answered all of my questions. I was treated with respect and courtesy. I was very satisfied with my service More

by TRIVETIMENOW0123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 17, 2025

Spitzer Jeep RAM Brook Park responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 01, 2025

Dealership Rating
Employee Rating

Great service and friendly customer service. Everyone did an excellent job servicing my Jeep. I recommend this dealership to friends and family looking to buy Jeep products. More

by Natesr
Service Price Transparency
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Recommend Dealer
Yes
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