Spitzer Kia Cleveland

Jay Krieghbaum was very knowledgeable. He made sure I was aware what all was going to be done during this visit. Walked me over to parts to put new battery in my key fob. When car was done. He explained the aware what all was going to be done during this visit. Walked me over to parts to put new battery in my key fob. When car was done. He explained the how my car faired on the vehicle health inspection. Waking me to my car, opening my door, thanking me for coming ,then closing my door. Great experience! More

Great Experience Brent Adkins, was my service contact,,great service In and out very prompt.. Highly recommend your Dealership.,Will be returning for service as nee Brent Adkins, was my service contact,,great service In and out very prompt.. Highly recommend your Dealership.,Will be returning for service as needed,clean comfortable waiting area. More

Initial Service Visit I stopped for my first service visit and it went very well. Brent Adkins took care of me and answered all my questions. Thank you! I stopped for my first service visit and it went very well. Brent Adkins took care of me and answered all my questions. Thank you! More

Second visit within 2 months Around 2 months ago, I had my 2017 Sorento serviced. I had lost power while getting on the highway. Everything went smoothly from calling my Kia Roads Around 2 months ago, I had my 2017 Sorento serviced. I had lost power while getting on the highway. Everything went smoothly from calling my Kia Roadside Assistance, dropping off at the Spitzer Dealership and receiving a rental car. It turned out to be the Wiring harness and within 2 weeks, I was all set to go! Easy peasy. Here, not even 2 months later, another issue with the Sorento. Unable to accelerate quickly or at all, check engine light flashing. I was 2 miles from the Dealership, so I slowly drove it there. They took it in, no questions asked. Got me into a rental. The whole process took less than an hour and everyone was nice and friendly. Rental car was covered 100% each time. This time, it was something related to the wiring harness defect and they replaced my engine! I have always LOVED Kim Boutell in the service department, she has been wonderful for the past 10 years I’ve been going to Spitzer. Thank you Jay for being awesome too! More

Replace horn Was advised by dealer that there was a recall to replace installed horn. Scheduled appointment and had work done. It was done in the time estimated Was advised by dealer that there was a recall to replace installed horn. Scheduled appointment and had work done. It was done in the time estimated by dealer, service individual kept me informed of progress and when completed had vehicle washed prior to return to me. Waiting area immaculate and refreshments and snacks provided. Brent Adkins handled recall work in a expeditious and professional manner More

Everyone is always nice and helpful. I was busy. But always satisfied and enjoy coming to Kia brookpark. I would gladly recommend you to someone who needs a car. I like the car wash too. I was busy. But always satisfied and enjoy coming to Kia brookpark. I would gladly recommend you to someone who needs a car. I like the car wash too. More

From the very moment I stepped onto the lot, I felt welcomed. This was all due to Michael Roasado, the salesman who helped me along every step of the way to buying my used car. I cannot thank Michael a welcomed. This was all due to Michael Roasado, the salesman who helped me along every step of the way to buying my used car. I cannot thank Michael and the entire Kia team enough with how smooth and quick the process was. I would definitely recommend them for all of your car needs. More

Excellent service I was able to get a same day appointment for a clog in one of the air conditioning hoses. They scheduled around my work schedule & was in & out of the I was able to get a same day appointment for a clog in one of the air conditioning hoses. They scheduled around my work schedule & was in & out of the dealership within 20 minutes. I was helped by Ju-Marri Sims who explained the work done, vacuumed out my car & put it through the car wash. I am very happy with their service & will definitely return here! More