Back

Spitzer Kia Cleveland - Service Center

Cleveland, OH

4.8
348 Reviews

348 Reviews of Spitzer Kia Cleveland - Service Center

Sort by
October 18, 2017

Awesome Kim and layna are awesome ! Kim always handles me every time I come in there for service and layna always has a a smile on her face and is friendly an More

by Aniznik81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Boutell
5.0
This rating includes all reviews, with more weight given to recent reviews.
George R. Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayna Kubuske
September 10, 2017

Awesome My husband and I had a great experience today at the dealership . We stop to have air put in one of our tires and ended up coming home with a brand n More

by Sandi2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Zabell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mercedes Valentine
May 25, 2017

Was very helpful..nice service. They sales person was very helpful and answered each of my questions took time with me. I wasn't pressured into a sale like other dealerships. More

by Terry 123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Viscusi, Michele Dené
March 28, 2017

I had problems with my paint job I had a great experience buying my first new car. Michele was very nice to work with. She's been very helpful with any questions or concerns I've had. More

by Ronniesback
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm not sure who helped me in the service department. But they did a great job cleaning the rail dust off the car. , Michele Dené
August 20, 2016

2014 Sorento motor install So here's my impression of the service department at Kia Spitzer West in Parma (Brookpark and State near 480). I drove my 2014 Sorento from Houston to More

by Sweetpete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa and Tony
August 05, 2015

Kim Boutll customer care manager SUCKS I brought my Kia in to get an estimate of how much it would cost for my oil change and to fix my lock. I was given an estimate. When I returned to hav More

by Unhappy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Boutll
May 05, 2012

Okay let me start by saying this dealership sucks, with a captial "S". I bought a 2012 forte, and every time I bring my car down there I get nothing but trouble. Kia and their warrenty is nothing to me. Ther More

by andrewzawicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Rick Ross
November 29, 2011

So I bought my car June 30. Starting on July 1 the calls started. It seemed like ever other day they were calling me because something was wrong with the paperwork or they put the wrong VIN on the paperwork More

by djwitt9976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Almost all now
Dec 12, 2011 -

Spitzer Kia Cleveland responded

Allow me extend my sincere apologies for your experience at our store. We strive for 100% customer satisfaction so if there is anything I can do to make things right don’t hesitate to contact me. Once again I apologize and hope that in the future you will give us another chance to earn your business. Sincerely, Tony Black, General Manager 216.398.3000 tblack@spitzer.com

...
35