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Spitzer Toyota Monroeville - Service Center

Monroeville, PA

4.9
362 Reviews
Call Service Center (412) 717-3278

362 Reviews of Spitzer Toyota Monroeville - Service Center

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January 09, 2024

James Thomas in the Service Department was very friendly and helpful. He kept me informed about my vehicle and made the whole experience very fast and pleasant. More

by willbnurse2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Thomas , Jennine Bonifati
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Jan 09, 2024 -

Spitzer Toyota Monroeville responded

Will, We are very happy to hear James provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

December 28, 2023

Very attentive customer service. The advisor James Thomas makes sure you are well oriented and make sure you know the steps on your car service, if anything comes up he will come and More

by dorisrosariorojas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Thomas
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Dec 28, 2023 -

Spitzer Toyota Monroeville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Toyota Monroeville, we look forward to having you as a valued customer for many years to come! We will make sure to pass along your kind words to James!

December 24, 2023

Quick service this time. Although being busy my truck was ready in less than an hour. More

by nbcodes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis
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Dec 27, 2023 -

Spitzer Toyota Monroeville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Toyota Monroeville.

December 23, 2023

Bought car ONLY on Dec 1st, been here 4 times since Dec 1 via issues More

by Disgruntled Customer
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Hembree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deana Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : General Manager
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Dec 30, 2023 -

Spitzer Toyota Monroeville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

December 22, 2023

Went in for a recall. Quickly taken care off. Charles Carter was efficient and kind. He is a terrific air traffic controller or service traffic controller. More

by hodilsuzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Carter
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Dec 27, 2023 -

Spitzer Toyota Monroeville responded

We are very happy to hear that Charles provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 18, 2023

Excellent and best service reliable rates for new and pre-owned certified vehicles try your self More

by Aziz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James thomas
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Dec 18, 2023 -

Spitzer Toyota Monroeville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 18, 2023

I am always satisfied with the service and especially the customer service Deana Hicks kept me appraised each step of the way. Truly appreciated her attentiveness. More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deana Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2023 -

Spitzer Toyota Monroeville responded

Thanks for sharing about your experience with Spitzer Toyota Monroeville. We appreciate your business, Gary, and hope to see you again soon!

December 15, 2023

Dealership was clean. My service advisor was friendly and professional. She kept me informed every step of the way. More

by dodonnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deana Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2023 -

Spitzer Toyota Monroeville responded

Thanks for sharing about your experience with Spitzer Toyota Monroeville. We appreciate your business and hope to see you again soon!

December 14, 2023

Service and personal very professional and respectful. Quality of work very good. Definitely will come again. More

by tibu16061
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Carter
Report | Print
Dec 15, 2023 -

Spitzer Toyota Monroeville responded

Thanks for sharing your thoughts about your service experience with Spitzer Toyota Monroeville. Charles and our team appreciate your business and hope to see you again soon!

December 11, 2023

Great service from James Thomas who helped me as I forgot my registration & insurance card which were needed for my state inspection. He looked up my registration online online & helped me retrieve my insura More

by chasmodius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennine Bonifati
Report | Print
Dec 11, 2023 -

Spitzer Toyota Monroeville responded

Chase, Thanks for sharing your thoughts about your experience with Spitzer Toyota Monroeville. James and our team appreciate your business and hope to see you again soon!

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