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Spitzer Toyota Monroeville - Service Center

Monroeville, PA

4.9
368 Reviews

368 Reviews of Spitzer Toyota Monroeville - Service Center

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February 07, 2024

Deana provided exceptional service . She kept us informed throughout the entire time our car was serviced. She had knowledge and demonstrated professionalism. More

by Kearneyfour1@gmail.com
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deana Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Spitzer Toyota Monroeville responded

Thanks for sharing your thoughts about your experience with Spitzer Toyota Monroeville. Deana and our team appreciate your business and hope to see you again soon!

February 05, 2024

Courteous, friendly, helpful, organized, and welcoming. are some of ways to best describe this dealership They do a phenomenal job! I had the pleasure of working with Conner the service tech, and Deana the More

by Carlos27v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deana Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor
Feb 05, 2024 -

Spitzer Toyota Monroeville responded

Thanks for sharing about your experience with Spitzer Toyota Monroeville. We appreciate your business and hope to see you again soon!

February 04, 2024

Always very nice and prompt. Love the new text messaging about How service is going. . More

by Rita.randall5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Carter
Feb 05, 2024 -

Spitzer Toyota Monroeville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Toyota Monroeville.

January 23, 2024

Charles Carter and the entire staff at Spitzer Toyota in Monroeville are exceptional. I have been extremely impressed with your customer service over the years. Your dealership is like no other. Everyon More

by timnanb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deana Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennine Bonifati
Jan 23, 2024 -

Spitzer Toyota Monroeville responded

Thank you so much for your wonderful review! We are honored to have your continued business, and we will certainly provide you with nothing less than our best quality care in the years to come. Charles will be honored to hear of your very kind words. Safe travels until we meet again!

January 22, 2024

Came in for a $49. 95 oil change. Service adviser "Elvis" said my cabin air filter needed replacing even though Toyota's recommendation is every 30,000 miles. I agreed More

by Ken Powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
"ELvis"
Jan 23, 2024 -

Spitzer Toyota Monroeville responded

We appreciate you taking the time to leave us this 5-star review, Ken! Thank you for choosing Spitzer Toyota, and please contact us if there is anymore we can do.

January 22, 2024

Always great service and Charles Carter is an awesome service writer. Always a pleasure dealing with this group. More

by jpr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Carter
Jan 22, 2024 -

Spitzer Toyota Monroeville responded

Thanks for sharing about your experience with Spitzer Toyota Monroeville. We appreciate your business and hope to see you again soon!

January 09, 2024

James Thomas in the Service Department was very friendly and helpful. He kept me informed about my vehicle and made the whole experience very fast and pleasant. More

by willbnurse2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Thomas , Jennine Bonifati
Jan 09, 2024 -

Spitzer Toyota Monroeville responded

Will, We are very happy to hear James provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

December 28, 2023

Very attentive customer service. The advisor James Thomas makes sure you are well oriented and make sure you know the steps on your car service, if anything comes up he will come and More

by dorisrosariorojas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Thomas
Dec 28, 2023 -

Spitzer Toyota Monroeville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Toyota Monroeville, we look forward to having you as a valued customer for many years to come! We will make sure to pass along your kind words to James!

December 24, 2023

Quick service this time. Although being busy my truck was ready in less than an hour. More

by nbcodes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis
Dec 27, 2023 -

Spitzer Toyota Monroeville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Toyota Monroeville.

December 23, 2023

Bought car ONLY on Dec 1st, been here 4 times since Dec 1 via issues More

by Disgruntled Customer
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Hembree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deana Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : General Manager
Dec 30, 2023 -

Spitzer Toyota Monroeville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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