Sport Mazda

Sport Mazda responded

Jasga, Welcome to the Sport Mazda family. I appreciate very much that you purchased your car from my dealership and you took your valuable time to write a nice review. I know that Israel Camareno, your salesman, will really appreciate the nice things you had to say about the service he provided. I am so glad that you and your family are enjoying your new Mazda and thank you again for choosing Sport Mazda. Jay Mealey, Owner

Sport Mazda responded

I certainly can understand your feelings but it is a fact of life in the auto business that the safety of our customers must always come first. Mazda always feels a major obligation where recalls occur as it feels that the customer with a problem that is due to an unintended production issue. Along with Mazda, we naturally do everything we can to make the recall right, as quickly as possible. While not all of a particular model have a problem, Mazda will recall all that "might possibly" have a problem so that no customer can be further inconvenienced. I provide a number of new Mazdas for our service customers but a large number of recall notifications went out for a new recall before your service and we were not able to provide the courtesy cars for a short time. I apoligize for your inconvenience and want you to know you are indeed a valued customer and I hope that you see your way clear to understand the situation we found ourselves in. Thank you. Jay Mealey, Owner

Sport Mazda responded

I think almost everyone is a Nervous Buyer. A car is a major financial decision and I am sure you did not take it lightly. I am proud that both Alexander (sales) and Andy (finance) followed our creed and, "Listened to the customer first and then do everything you can to get them what they want". As you said, it did make for an "excellent car buying experience", which was the goal. I know that both Alexander and Andy appreciated the recommendation and will make sure any individuals you refer are made to feel welcome. Thank you for being our customer and welcome to the Sport Mazda family. Jay Mealey, Owner

Sport Mazda responded

It is important that every customer knows the options they have during the car buying experience. I insist that salespersons are knowledgeable and ready to answer every customers questions and concerns before they make the decision to purchase. You experienced that with both Mike Busted in Sales and Andy Rodriguez in Finance. I thank you for your review and for purchasing your new Mazda from us. Welcome to the Sport Mazda family and really enjoy every drive in your new Mazda. We like to say that the drive is everything in the Mazda and it just makes you Feel Alive when you are behind the wheel. Jay Mealey, Owner

Sport Mazda responded

I am so happy to hear that you were pleased with your entire buying experience. Salesmen, like Michael, work hard to make sure that they understand each customers needs and to do their best to make it a reality. I am so happy you enjoyed your visit to Sport Mazda and pleased that you found the car at the price you wanted. We respect our customers and know they deserve our best. I thank you so much for your review and purchase and welcome you to our Sport Mazda family. There is so much to enjoy in a Mazda and I hope you Feel Alive every time you are behind the wheel. Jay Mealey, Owner

Sport Mazda responded

We try very hard to insure that we listen to our customers and try to make every visit as enjoyable and satisfactory as possible. Nick Radoslavov has a wonderful reputation with his customers because he treats everyone just as you wrote in your review. I thank you very much for taking your valuable time to let others know of your experience with Nick at Sport Mazda Service Center. Your review is just exactly why we love our loyal customers so much and do everything we can to make sure you know it. Thank you, Jay Mealey, Owner

Sport Mazda responded

Bridgy, I am very happy to receive your review. I cannot tell you how happy I was to hear that Alex Falcon provided you a wonderful experience on your visit to Sport Mazda. He is a very competent salesperson and takes pride in doing a great job for his customers. I am happy to see that we compared very well to the dealerships you have been to previously. Welcome to our Sport Mazda family and thank you for being our valued customer. Jay Mealey, Owner

Sport Mazda responded

Suraj, In the auto business it is always an honor we take seriously to be able to be the dealer that puts a customer in their first car purchased. I know that Alex Stinvil was grateful to be able to provide you a car buying experience that will become the standard you will use to judge other dealers and salepeople in the future. I am happy to see the photo of you and your new car. It is a beauty and I know it will provide you years of safe and fun Mazda miles. Welcome to our Sport Mazda family and thank you for your kind review. Jay Mealey, Owner

Sport Mazda responded

Victor, I appreciate your review. I guess that you can always count on a little confusion on a complicated deal. However, I am glad that it was minimal and even the shipping turned out well. We are asked more and more for out-of-state deals, especially with our quality used cars. I am so glad that we made the decision to concentrate on making every member of our staff Internet qualified. Most of our out-of-state deals come via Internet. I thank you very much for choosing us for your new car. A great car at a great price is something we will always have for our loyal customers. Thank you, Jay Mealey, Owner

Sport Mazda responded

I agree with you that genuine friendliness and caring makes a huge difference. I am very proud of the Service Team and especially Service Advisors like Ellie Diaz. I know that people love to be treated well and respected when they buy a car. But the time spent in the service department soon becomes the way that customers can judge the real commitment of the dealer to customer needs. I am delighted with your review and I hope others read your valuable words. Thank you so much for being a loyal customer and we hope to see you for many years. Jay Mealey, Owner