Sport Mazda

Sport Mazda responded

I always am happy to see the word "enjoyable" in the reviews we receive. Faina, it is something every customer deserves but does not often receive, except at Sport Mazda. I think you found that the entire staff was friendly and did everything they could to make sure you got their best service. Brandon Moya is a very personable guy and I know he is happy to hear that he made your visit special. We have designed a new car buying process that is very customer-friendly. Car shopping shouldn't be a hassle or a battle between the dealer and the customer to see who wins. It should be just like you experienced during your visit. Thank you for buying from us and thank you for this review. We wish you years of safe and happy motoring and welcome to the Sport Mazda family. Jay Mealey, GM/Owner

Sport Mazda responded

Tom, Thank you for the wonderful story about your recent experience with the Service Team at Sport Mazda. First of all, you are right. Ellie Diaz is an exceptional Service Advisor and she is perfect for the job. Just talking to her you feel that she has it all under control and makes it seem like it is just another day at the service drive. But what she promises, she does. She treats every customer like a friend and I am sure she made sure that you could go on about your business with no worry, she would take care of you. And, she did. I am so proud of my Service Team and even though you are not a regular customer, we are proud enough of our customer reputation to do our best to provide every customer the service they deserve and should expect. Thank you for being our customer and I really appreciate your review. We all appreciate your recommendation of the Sport Mazda Service Department, and Ellie, one heck of a Service Advisor. Jay Mealey, GM/Owner

Sport Mazda responded

Thank you for taking time to write this review for Nick Radoslavov and the Service Department. One of the great things that Mazda requires of all dealers is that a full-circle inspection is completed on every service. The inspection tells customers a great deal about their car including a heads-up on things that are getting close to or maybe already need service. It gives you excellent information for planning travel, budgeting for service, and scheduling future service visits. I have talked to a number of customers who really appreciate the briefing they get from the Service Advisors at the end of their service visit using this inspection. Nick and the other Service Advisors makes sure that customers are kept informed of their cars condition. It is a good thing. Thanks again for your review and for letting me remind others about the inspection. Jay Mealey, GM/Owner

Sport Mazda responded

Denedell, Thank you for the review of our service team during your recent visit. I know that Nick Radoslavov is a very professional Service Advisor and makes sure he listens to you and communicates your needs to the service technicians that work with him. I am so proud of my Service Team and the reputation that great customers like yourself have given them. We do our best to live up to the reputation daily. Thank you for being our great customer. Jay Mealey, GM/Owner

Sport Mazda responded

A-Rav, Thank you for your kind review and letting others know of the experience you had at Sport Mazda. I am proud of Brian San Pedro as he always does a wonderful job of helping customers relax and enjoy their visit, while providing them everything they need to find the car they want. No pressure and friendly service, that is always Brian. So glad that you found the Mazda you wanted and at the price you wanted. Thank you for buying from us and we are so glad you are now a member of our Sport Mazda family. Wish you years of safe and fun driving in your new Mazda and a very Happy Holiday Season. Jay Mealey, GM/Owner

Sport Mazda responded

Spoiled Mama, I am so glad you chose Sport Mazda for your new Mazda CX-5. I hope we spoiled you and you want need to go to another dealership in the future. The difference at Sport Mazda is we try to provide the experience you SHOULD EXPECT and absolutely DESERVE as a customer. It sounds like Brian San Pedro did that for you. He is not only a great salesman, but a wonderful person also. I know he made it special for you. It was also nice to let others know how you TRUST him and that you would buy another car from Brian. On behalf of the entire staff, we are proud to have you as a member of the Sport Mazda family. Wish you a very happy and safe holiday season. Jay Mealey, GM/Owner

Sport Mazda responded

Michelle, Thank you for your review. I understand why you love the Mazda 5. I have always believed it was one of the models least talked about, but one of the most dependable and versatile cars that Mazda has ever made. You should enjoy it for a long, long time. Brian San Pedro is an exceptional salesman and I am sure he and Andy are glad to know you enjoyed the buying experience they provided. Glad it was successful for you and we are happy to welcome you the Sport Mazda family. Happy Holidays. Jay Mealey, GM/Owner

Sport Mazda responded

Sal, Thank you so much for the kind comments on my Service Team. Trust is certainly an important element when dealing with people who are caring for your car. Ellie, Nick, Donnie and Kevin all deserve your trust and are the people who provide the two-way communications between owners and service technicians that insure you always get what you expect and deserve. I am especially proud of all my Service Team and the part they play in our success. Of course, Treet is special. The voice of Sport Mazda, she is also one of the nicest and friendliest people you ever want to meet. Thank you for your review and we are proud to have you as our customer. Jay Mealey, GM/Owner

Sport Mazda responded

Rob, So glad that Israel Camareno provided you a memorable buying experience. The guys and gals on our Sales Team live Mazda and are always happy to talk about them and show them to others. It is not selling to them. They believe that if you drive a Mazda and they answer every question or concern that you will fall in love with the Mazda just like they did. It might surprise you to know that many of our employees are Mazda owners. Thank you again for your nice words and welcome to the Sport Mazda family. Please enjoy Happy Holidays this year. Jay Mealey, GM/Owner

Sport Mazda responded

Dave, The entire service team and I appreciate your kind review. For customers, the Service Advisors, like Ellie Diaz and Nick Radoslavov, are the staff members that act as your liaison with the rest of the service team and make sure you and your car receive our very best service. I believe I have the best group of Service Advisors here at Sport Mazda and all of them have proved over and over that making sure our customers are happy is their number one goal. Thank you for your kind comments and we are so proud to have you as a Sport Mazda customer. Jay Mealey, GM/Owner