Sport Mazda

Sport Mazda responded

Although I am yet to understand Deal Gone South, I hope it was like many of our customers who are coming from all over, including south Florida, for great deals and service. Being a digital dealership, one of the things that was key to us being successful was insuring that we provided special service to those who came to us from out of our area. We tried so hard to make sure all our sales staff understood exactly what was required to service long distance customers via phone, text or email. That means when you get here there are No Surprises. Mark Cappetta, one of our veteran sales pros is very good at making sure of that. I am so glad that he made sure your visit was fast and smooth and with no surprises. Thank you for his review and I know he appreciates your kind words. We both are happy to have you as a customer and a member of the Sport Mazda family. Wish you years of safe and fun driving in your new Mazda. Jay Mealey, GM/Owner

deal gone south responded

I don't know what deal gone south came from but I definitely didn't mean it, I think there wasn't enough space and it auto generated that. Sorry for the confusion you guys were great. Rob

Sport Mazda responded

Julio, I enjoyed your review very much. I am so glad that with all that traveling that Miguel was able to fine the car you wanted. And, as hot as it has been around here lately, I am sure the cold water helped. As we have grown more successful, I really found the need to grow our inventory to make sure we could satisfy our customers needs. It has grown so that even our brand new facility soon was not enough to hold them all. That was why we now have two lots to hold the great selection of Mazdas. Thank you for your kind words about Miguel Soto. He really is a special salesperson and their is no doubt that he takes great care of his customers. So proud to have you as a customer and welcome to the Sport Mazda family. Jay Mealey, GM/Owner

Sport Mazda responded

Leasing is an excellent option under the right conditions and provides a world of benefits. Our staff knows all about the differences between buying and leasing and will always be happy to help you make the right decision. I am so happy that you shopped until you found us and that Todd Williams and our finance staff were able to even provide a better lease deal than you had found at other dealerships. I apologize for the one day delayed delivery but I am so glad that we had the right car, in the right color, at the right price so that your daughter received the Mazda CX-5 she wanted. The award-winning CX5 will be perfect for her with all the entertainment, and high tech safety features. It is a beautiful car that I know she will enjoy driving. Thank you for coming to Sport Mazda and we welcome you our family. Wish you many years of safe and happy driving. Jay Mealey, GM/Owner

Sport Mazda responded

Kneville, Please thank your friend on Mike LoSardo and my behalf. We are so happy they recommended us to you and that it was a successful visit. Our guys and gals are proud to be Mazda salespeople and spend a great deal of time learning everything about them so that our customers can get their questions answered quickly and honestly. We ask them to listen to you and then try to do everything possible to get you what you want. It sound like Mike did just that and then made sure that our insurance expert and finance expert did the same. I will ask Edwin to slow down in the future. Please feel free to stop any of our staff when you need to be sure of the information they provide. Am very glad to hear that you, like the friend that referred you, will be recommending Sport Mazda to others. Glad you enjoyed the experience and welcome to our family. Jay Mealey, GM/Owner

Sport Mazda responded

Michelle, so glad to hear you feel so positive about your experience at Sport Mazda. Of course, it is all because of our dedicated sales staff, like Todd Williams, that make the visit so enjoyable and productive. They really enjoy what they do and look forward to making sure you get exactly what you came for, that special car. And I am very happy to hear that Todd made sure that happened for you. Thank you so much for being our customer and we wish you years of safe and happy motoring. Proud you are now a member of the Sport Mazda family. Jay Mealey, GM/Owner

Sport Mazda responded

Jose, thank you so much for the nice things you said about your service advisor, Ellie Diaz. You are right, she is the friendliest person I know and always has a smile for her customers. She can be really helpful and always give her sole attention to making sure her customers receive the best service. So Happy that you are a member of the Sport Mazda Family. Jay Mealey, GM/Owner

Sport Mazda responded

Ximena, I thank you for the nice review for Todd Williams and I know he will appreciate it. Mentioning visiting other dealers lets me know that you found the buying experience at Sport Mazda a real difference. I like to think that our sales staff understands that service is especially important when a family is involved. On both counts it sounds like Todd provided that type of service for you. I promise you that we understand what kind of service you should expect and we respect you enough to make sure you get it. We are proud to have you as a customer and welcome to the Sport Mazda family. Jay Mealey, GM/Owner

Sport Mazda responded

Fernando Hernandez and I both appreciate your visiting Sport Mazda for your service. We are happy that everything met your expectations and we look forward to your future visits to our service center. Enjoy our beautiful and comfortable new customer lounge while you are here, where Starbucks coffee is available for our customers. Thanks again for your review and have a wonderful day. Jay Mealey, GM/Owner

Sport Mazda responded

On behalf of Jason, Rey, Damarys, Carlos and the rest of the Sport Mazda family, thank you for your kind words and for taking your valuable time to let others know about your experience. As you can see, it really takes a great team to provide the kind of service that every customer should expect of a dealer, and absolutely deserves. These four individuals represent the four departments that are key in providing a great buying experience. Every customer deserves our best, each and every time. Thank you so much for your new Mazda purchase. We all wish you years of safe and enjoyable motoring. Remember we are all here to support you. Welcome to our Sport Mazda family. Jay Mealey, GM/Owner

Sport Mazda responded

Providing high levels of service for our customers means that we have to be skilled in the communications medium that they use. In your case, it meant that Willy Ortega needed to respond to your needs as quickly and accurately as possible whenever you sent an email or a text. When we communicate well, it makes all the difference for our customers who can then come to the dealership and accomplish their business successfully in as short a time as possible with no hassle. I can see by your review that is exactly what Willy did and I can understand why you thought he was amazing. I want to thank you so much for relating your experience and cannot tell you how much I appreciate that you are our customer. I wish you years of safe and happy driving in your new Mazda and welcome you to the Sport Mazda family. Jay Mealey, GM/Owner