Sport Mazda

Sport Mazda responded

Jackson, It was our pleasure to provide the car you wanted, at the best price for you. A good salesperson, like your Alex Stinvil, really is your best advocate at the dealership and plays the most important part in making sure you get the best deal for your situation. So glad he made your visit successful and that you left feeling very satisfied. Thank you for your review and we wish you years of safe and fun driving in your new car. Welcome to the Sport Mazda family. Jay Mealey, GM/Owner

Sport Mazda responded

Tyler, I am always happy to hear from a loyal service customer. It is customers like yourself that have made such a wonderful reputation for my dealership and I very much appreciate your kind words. I apologize for the appointment situation but am confident our fantastic service advisors, like Stephen Mendez, will always do the utmost to make sure you are not inconvenienced. Thank you for the TRUST you have in Sport Mazda. We are grateful to have you as our customer and member of the Sport Mazda family. Jay Mealey, GM/Owner

Sport Mazda responded

GlorytoGod, Thank you so much for taking your time to write this review. First time buyers are so important to this dealership. I have worked very hard to make sure that we always treat you like family and provide all the information and time you need to make sure YOU can make the decision that is best for you. Hassle-free, Pressure-free and nothing but friendly and professional staff to make your visit enjoyable. I am so glad you gave credit to Juan Cruz, Delvin Lliteras, Stephanie Santiago. and Andy Rodriguez. At Sport Mazda we have a team of the best specialists we can find to make sure every part of the buying experience is as customer-friendly as possible. So glad you will recommend to dealership to others. Thank you for being our First-Time Buyer, and we are so happy to have you in the Sport Mazda family. Jay Mealey, GM/Owner

Sport Mazda responded

Thank you very much for letting others know about the wonderful job that Miguel Soto did to make your recent car buying experience enjoyable and successful. I am so happy that you chose my dealership, Sport Mazda, and selected one of our new Mazdas. I know that you will enjoy it and wish you years of safe and fun driving. Thank you on behalf of Miguel Soto, your salesperson, and the rest of the Sport Mazda sales team. We are all very happy to have you as a member of our family. Jay Mealey, GM/Owner

Sport Mazda responded

Regan, Usually when a person says they are hard to deal with it is because they have never been treated the way they expected or deserved. It does happen in the car business and it is so unnecessary. It is very simple at Sport Mazda. Our sales staff know that their job is very simple, LISTEN to the customer, and then do everything they can to get you what YOU WANT. I know you feel that Pedro Blanco did just that for you. You knew what you wanted and he did not stop till he got it for you. I thank you for your nice review and are grateful to have you as our customer. Welcome to our family. Jay Mealey, GM/Owner

Sport Mazda responded

Steve, I cannot thank you enough for your review. Loved your story. Our digital dealership philosophy, insuring that we incorporate all the latest technologies in our communications with customers, and insuring they always receive the information they request, has won us many new customers from outside the Orlando area. Our customer must TRUST that what we tell them before they visit is what they will hear when they do arrive at the dealership. I am so glad it worked well for you and you had a great experience, second to none I believe you said. I am sure that Mike Busted, Kyle Whitten and Edwin Acevedo will really appreciate your kind words. They really are the guys that made the process work for you. Thank you for your purchase, your nice review, and for recommending Sport Mazda to others. We look forward to your next visit and you are now a welcome member of the Sport Mazda family. Jay Mealey, GM/Owner

Sport Mazda responded

Thank you for your wonderful review. I cannot tell you how much we appreciate you choosing Sport Mazda for your first time buying experience. I am so glad that you appreciate the warmth of the staff and concern they had that you had every question answered before you made your decision. It is the right way. You deserve to be treated with respect and that is why your review means so much to us. It is our staff, especially the great salespeople like Todd Williams who took care of you, that really made the experience both enjoyable and successful for you. Thank you again for your kind words and we are so happy to have you as our customer. Please enjoy your new Mazda and have years of safe and happy motoring. Welcome to the Sport Mazda family. Jay Mealey, GM/Owner

Sport Mazda responded

Thank you for your review. As a first-time car buyer, we especially appreciate your choosing us for that purchase. I know Todd William appreciates your comments on his part in making your visit successful. I am so sorry that your first-time buying experience took so long, but have an idea that may also be the reason it did. Financial organizations sometimes take more time to provide us approvals for first-time buyers and the weather may have played a part. However, I am not trying to make an excuse because it should never take that long under normal circumstances. We will be discussing it to see if we can make sure it doesn't happen again. We are so glad to have you as our customer and a new member of the Sport Mazda family. Enjoy your new Mazda. Jay Mealey, GM/Owner

Sport Mazda responded

Enjoyed the photo and your kind words for Mike Losardo and my dealership. It certainly looks like you found the car you wanted and that makes us very happy. The Mazda SUVs are exceptional and we wish you years of safe and enjoyable driving. Thank you for taking the time to let others know about your experience at Sport Mazda. I am especially happy that our on-site insurance rep (Cody) was able to assist you. While all customers do not need insurance assistance, I believe that we should make available on-site those services that alleviate the problems that most often delay delivery. It has been very popular and made it a lot easier for many. Again let me thank you for being our customer and welcome you to the Sport Mazda family. Please enjoy that new car! Jay Mealey, GM/Owner

Sport Mazda responded

Annastacia, I am very proud of Mike Busted and Andy Rodriguez for making sure you left this dealership with the car you wanted. If staying a little later made it a great experience for you, then it was certainly worth it. I appreciate your kind comments about your experience and we are grateful that you came to us for your new car. It is really a team effort here at Sport Mazda and I employ specialists in the areas of digital (Internet, phone, text), sales, finance, delivery, and service to make sure that each step in the buying process has a caring and responsible individual involved. I am so glad that it worked for you . Welcome to the Sport Mazda family, we are very happy you are our customer. Jay Mealey, GM/Owner