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Sport Mazda - Service Center

Orlando, FL

4.8
2,690 Reviews

2,690 Reviews of Sport Mazda - Service Center

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March 28, 2019

Resolving guest issues. I had a bad experience with your business 2 or so years ago in regards to service and did not come back till last week, In your defense, I could of re More

by I_am_PatrickDaniels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Radoslavov, Natalie Deonath
Mar 28, 2019 -

Sport Mazda responded

Patrick, I am so grateful to hear that Natalie and Stephen have rectified any past problems with service and that you are our valued customer once again. While I am certainly unhappy to know that we have missed you at service for these past two years, I am heartened by the kind words you are once again writing for your service experience. If the staff went "above and beyond" for you then I am sure that it was very deserved. Once again, I am proud of how my service team works on behalf of their customers. So glad to have you once again as our valued customer. Thank you so much for the review. JAY MEALEY, OWNER

March 27, 2019

The Best Servvice Ever!!! I was politely greeted by Nick one afternoon he ask me what was wrong and took me in side , he began to write down what was wrong with my car. As me f More

by Vincent Walton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick, Mike service manager., Nick Radoslavov
Mar 28, 2019 -

Sport Mazda responded

Vincent, It was certainly our pleasure to have you as a new customer to our Sport Mazda Service Center. I am so glad to hear that the service team, especially Nick Radoslavov, your Service Advisor, made sure you and your car were well taken care of. I apologize for the initial lack of a loaner vehicle. We try very hard to maintain a large inventory but service peaks can affect the availability. It is nice to know that the team made you feel welcome and you left with a very good impression of the service center and Sport Mazda. Good enough that you felt comfortable recommending us to others. On behalf of all the sales and service professionals here at Sport Mazda let me welcome you to our Family. JAY MEALEY, OWNER

March 25, 2019

Oil change xxxx Nick is good he is so helpful also he is smart. Mazda sport is fast no long wait times in and out the way all dealerships should be More

by Dschunk1530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Radoslavov, Natalie Deonath
Mar 26, 2019 -

Sport Mazda responded

I am always so happy to hear when our customers have a great experience at our Sport Mazda Service Center. I am so proud of my service staff and know that each one wants to do everything they can to care for you and your car. Nick is a valuable member of the team and as a Service Advisor is there to work with you to make sure all of your wants and needs are met, while insuring you have an enjoyable visit. So glad that happened. Thank you for your review and for being our customer. JAY MEALEY, OWNER

March 25, 2019

Routine maintenance Exceptional experience. They take the time to actively show the customer the repairs as they are performed. I actually received a video link. Puts the More

by Li
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2019 -

Sport Mazda responded

Li, Thank you for the nice review about your recent visit to the Sport Mazda Service Center. I am certainly glad that Stephen Mendez, your Service Advisor, made sure you had an exceptional experience. I appreciate very much you mentioning the video link text that we provide to customers so that you can here directly from the Certified Technician performing your maintenance and see them as the go over the inspection of your car. I know it is a popular new feature that has been well received by our valued customers. Thank you. JAY MEALEY, OWNER

March 25, 2019

Amazing customer service Always when i go to my dealer to do the service of my car, she is there for help me in everything that i need, she have a quick answer for everything More

by Danielortiz446
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalie Deonath
Mar 26, 2019 -

Sport Mazda responded

Daniel, Thank you for the nice comments about Natalie Deonath, your Service Advisor here at Sport Mazda. I think that her reputation continues to grow for the reasons you provided in your review. Maybe the smile is not the most important thing, but it certainly does make a difference at the end of a service visit. Thank you so much for the review and for being our loyal service customer. JAY MEALEY, OWNER

March 24, 2019

Recall’s fixed Two recalls on my car. Stephen was a big help in getting me in for service, got a loaner car and was back to work quickly. My vehicle was fixed same More

by PattiB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2019 -

Sport Mazda responded

Patti, There is a special responsibility we feel for all of our customers who experience a recall, through no fault of their own. You placed your trust in Sport Mazda and the Mazda Corporation when you made the decision to purchase a new car from us. It is the least we can do to make the recall repairs as convenient as possible for you. I am grateful to Stephen Mendez, your Service Advisor, for making sure you and your car were well taken care of and that the every effort was made to have done quickly. Thank you so much for being our valued customer and thank you so much for your kind review. JAY MEALEY, OWNER

March 24, 2019

Great service I brought my Mazda 6 in for a routine service. Nick did an awesome job. Great customer service. I am very satisfied. Thank you very much! More

by GJS
Recommend Dealer
Yes
Employees Worked With
Nick Radoslavov
Mar 30, 2019 -

Sport Mazda responded

GJS, Thank you taking your valuable time to let others know about your recent visit to the Sport Mazda Service Center. I know that Nick will appreciate your kind words about the customer service provided. Nothing could make me happier than to read that you wer very satisfied with your visit. As always, it is our Goal. Thank you for being our valued customer. JAY MEALEY, OWNER

March 21, 2019

Fabulous Service I love being able to bring my car and Nick know my name and what I truly need. He is upfront and honest. He makes me feel like Mazda is not only after More

by xavierarleen21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Radoslavov
Mar 21, 2019 -

Sport Mazda responded

Arleen, I appreciate hearing from loyal customers who are so happy to share their recent experiences at our Sport Mazda Service Center with others. Your review was very much appreciated. I know that their are others who will read your words and feel just how nice it would be to have a Service Advisor who cared like Nick. Because I know Nick very well, I can understand how kind and helpful he is with all his customers and how important that it is to you. Thank you for being our valuable customer and I am grateful to Nick and our technicians for making sure you received all the information you needed to make maintenance decisions for your car, decisions that the most financial sense for you. It will always be our pleasure to have you as a member of the Sport Mazda Family. JAY MEALEY, OWNER

March 21, 2019

Well taken care of! The service department found our problem and fixed it, a small nail. Took some time to find our warranty, but it was found and taken care of. More

by fxlovato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2019 -

Sport Mazda responded

So glad to hear that Stephen Mendez and his great team at the Sport Mazda Service Center were able to make sure your problem was found and fixed. I am so happy that he could assist you in locating the warranty and that it could benefit with this service. Thank you for being our customer and we look forward to your next visit. JAY MEALEY, OWNER

March 19, 2019

Changed breks Was able to find a solution to my car having a loud noise in the back. During my visit I was able to do a recall and change my breaks. Also was able t More

by carlisle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2019 -

Sport Mazda responded

It sounds like you had a very successful visit to my Sport Mazda Service Center. I am grateful that Stephen Mendez, your Service Advisor, was able to insure that all of your needs were met and that you were satisfied with the service provided. Keeping you informed of everything pertinent to keeping your car safe and operating the way it should, is what you should expect and deserve. Thank you for your kind review and for being our valued customer. JAY MEALEY, OWNER

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