Sport Mazda - Service Center

Sport Mazda responded

Aleisa, Let me first apologize to your for any inconvenience you have been caused. Fixed right the first time, is not a promise that I take lightly. I assure you that I am directing the Service Manager to contact you right away and personally insure that your issue is taking care of without any additional inconvenience for you. Thank you for your patience. I certainly can appreciate how you feel. It is not something we ever want our valued customers to experience. Thank you for letting me know. If you need to provide additional information to me, please contact me through Jaymealey@gmail.com. JAY MEALEY, OWNER

Sport Mazda responded

I appreciate you taking your valuable time, AB, to not only let me and everyone else know about your recent service experience at Sport Mazda, but to provide a recommendation to take a relook at our complimentary service wash. I certainly want to thank you for the very nice comments for Angelo Nieves, your Service Advisor, and for the compliments for the Sport Mazda Service facilities. It is always our intention to make it as comfortable and enjoyable as possible for our Service customers. Thank you again for being a valued Sport Mazda service customer. I will also have my new Service Manager to take a look at the car wash operation and find a way to improve it. If I am reading your comment correctly, I believe you may have experienced a car wash that was less than satisfactory. Rest assured it is a service we provide our customers because we think they deserve it. If it is not providing customers satisfaction that I am very happy you let me know about it. Thank you again for being our very valued customer. JAY MEALEY, OWNER

Sport Mazda responded

It never gets old hearing from customers that enjoyed their service experience at my Sport Mazda Service Center. Service Advisors like Angelo Nieves are caring and professional and provide honest answers to customer's questions while insuring that their maintenance needs are well met. I thank you for your kind comments and for recommending Sport Mazda to so many others. You are one of our valued customers to have made us so successful. We like to believe it is because we try to make your visit enjoyable and successful each and every time. Look forward to seeing you in the future. JAY MEALEY, OWNER

Sport Mazda responded

Mariangel, Thank you so much for being a loyal and valued customer for the Sport Mazda Service Center. I am grateful that you took your time to write and let others know of your experience there. I have a feeling that having a Service Advisor like Nick Radoslavov would give you a great idea what fast, friendly and great customer service feels like. I wish you the best and we are very happy to have you as a member of our Sport Mazda Family. Thank you so much. JAY MEALEY, OWNER

Sport Mazda responded

Marwan, Thank you so much for taking your valuable time to write this wonderful review. As I read it I can understand why you would certainly appreciate Angelo Nieves, Service Advisor, and the friendly and caring customer service he provided. I am so happy that we could assist you and make your visit enjoyable. I am so happy that others will read your review and perhaps give us a try. Thank you again for the many kinds words and for being a valued customer. We try very hard to be the best we can, because it is what our customer deserve, and it is what they should expect every time they visit a car dealership. On behalf of Angelo and myself, thank you. JAY MEALEY, OWNER

Sport Mazda responded

Steve, It may be taking service to the next level, but it is certainly what our customers deserve. Thank you for your review and I am very happy to hear that you feel our service team is working to take care of you. They are. Ellie Diaz and the other great Service Advisors now have a new tool to make sure that they provide their customers with an in-depth look at the service being provided for them specifically. I want to thank you for writing about it so that others will know. Thank you again and we are all happy to have you as our customer.

Sport Mazda responded

Havlik, I am proud of the group of Service Advisors I have on staff here at the Sport Mazda Service Center. To insure that our customers always receive our best service, that group of Service Advisors, that includes Natalie , Ellie and Angelo, and others are here expressly to represent your interests to the Technicians and to provide you all the information you need to make the best choices in service for You. The constant communications between you and your SA during the repair process makes sure that there are no surprises at the end of your visit. I thank you so much for your review and for noticing how much the Service Advisors contribute to your satisfaction at Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

Josue, I really enjoy hearing from a loyal service customer and do want to know whether my service staff is providing the quality of service you deserve. Thank you so much for recounting the experience you have experienced with Natalie Deonath, and letting others know about it. I am very happy to know that the special discount offers through email and made a difference. It is something that my customers deserve. You said so many nice things about Natalie Deonath and I am so glad that she has made such a good impression on you. I think most customers recognize when they are being taking care of, and appreciate it. I know that Natalie will see that clearly in your kind words and I am sure you now have a real "Friend at the Dealership." Thank you again. So happy to have you as a loyal and valued customer of the Sport Mazda Service Center. JAY MEALEY, OWNER

Sport Mazda responded

Marilyn, I really enjoy reading the wonderful things that our service customers have to say about the Sport Mazda Service Center, and your review was greatly appreciated. Certainly, maintaining your car, truck or SUV is necessary. But, every customer deserves the respect of those who provide those services. People like Stephen Mendez are perfect in what is a very important position. As a Service Advisor he is your primary interface to all of the Technicians that will be working on your car, and must always be working on your behalf. I am so happy that you find his service Exceptional, and I am sure he feels the same about your as his customer. Thank you so much for being our customer and for your kind review. JAY MEALEY, OWNER

Sport Mazda responded

Nick is indeed a wonderful Service Advisor, as so many testimonials from his customers attest. I can see that our customers want to be treated as they deserve, and as Nick provides. I am proud that you found the service at the Sport Mazda Service Center and both Nick and I are very happy to have you as our customer. You will always be welcome at my dealership and your business will always be important to us. Thank you so much for this review. JAY MEALEY, OWNER