Sport Mazda - Service Center

Sport Mazda responded

Tom, I think you hit it right on the head. Nick Radoslavov, I am convinced, makes it a personal commitment to each of his customers to do everything he can to make their visit enjoyable and successful. He is certainly willing to do everything it takes to make sure that our customers always receive the best service possible at the Sport Mazda Service Center. I am glad to hear that it is appreciated. I am grateful that you are kind enough to share your experience with others. I know that I often check the reputation of a business or product that I am interested in. I also prefer reading reviews that real people write instead of the marketing puff. That is why I want to thank you so much for taking your valuable time to write this review. I hope that we will see you again and that you will make that decision for Sport Mazda to be your preferred choice for service and as your new car provider. It would be our great pleasure to have you as our loyal valued customer. JAY MEALEY, OWNER

Sport Mazda responded

SBlanchet, I am glad to have you as a valued service customer and thank you for your kind review on your recent visit to the Sport Mazda Service Center. We are grateful that you chose Sport Mazda and assure you that you will always be welcome here. It is great to hear that Angelo Nieves impressed you with the level of service he and the rest of the Service Team provided. I assure you that it was absolutely what you as our customer deserve each and every time you visit. We look forward to your future visits and the opportunity to provide you the same great service. JAY MEALEY, OWNER

Sport Mazda responded

You were a member of our Sport Mazda Family the moment that you arrived on our Service Drive. The treatment you received from Ellie and Larry were the honest and caring actions of people who are friendly and caring and do have your best interests at heart. I think you probably feel like it just feels like these people really do want me to have and enjoyable time here and make sure that my car and I are both cared for. It is true. We believe you deserve the best service we can provide and should expect it each and every time you visit. You are family! I am so happy to hear that you are our loyal customer now and intend to remain our loyal customer. I promise you that all of those things you listed that our service team does for you, they will continue to provide it, and probably even better. Wait till you receive one the exciting new Video Texts from your mechanic explaining each service he has provided your car. It will be here the next time you return. Thank you for choosing Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

I am seeing so many reviews from Angelo Nieves customers letting me and others know about the fine service he is providing at the Sport Mazda Service Center. As one of our Service Advisors, he and Nick Radoslavov that you also mentioned are instrumental in the satisfaction that our customers receive, They both have a great record of going over and above to make sure you receive an enjoyable and successful visit. I may have to rethink how I qualify applicants for the Service Advisor position after hearing about your conversation with Nick on music. I am sure that it meant a great deal toward looking at him as a regular person who really does care about making his customers comfortable. I assure that both Nick and Angelo are some of the nicest and most genuine people you would ever want to know. I am sure they feel exactly the same about you. Great Customers make Great Dealerships. I am glad to have you as one of our Great Customers here at Sport Mazda. Your review made an important point of the impact that friendly and caring staff have on customer satisfaction. I think it also has a great deal to do with how much you trust what they say. I felt that trust through many of your words. I want to thank you so much for this review and for letting others know what you think about the staff. It is even more important to know that you chose to drive all the way from the Full Sail area to Sport Mazda for service. We are so proud to have you in our Sport Mazda Family. JAY MEALEY, OWNER

Sport Mazda responded

I was so happy to read your review and to know that you were very impressed and happy with the service Ellie Diaz provided you. As a loyal Sport Mazda customer, I am sure that you already know that Ellie Diaz is one of the friendliest and most caring professionals and will always be proud to provide you her best service each and every time. I know that everyone she assists will be happy to agree with you about Ellie. I deeply appreciate that you have taken your valuable time to write this review about your experience with Ellie Diaz as your Service Advisor at the Sport Mazda Service Center. Thank you. JAY MEALEY, OWNER

Sport Mazda responded

You are already a valued member of our Sport Mazda Family and we will always treat your that way at both our sales and service departments. First service for your new Mazda CX-5 is so important. It sounds like Angelo Nieves was the Service Advisor and I am sure that he would be happy to work with you throughout your CX-5 ownership experience. Making sure that your Service Advisor is someone you can work well with provide a continuity of service that will add to your enjoyment and peace of mind. Thank you again for being our valued customer and I am very appreciative of your kind review. JAY MEALEY, OWNER

Sport Mazda responded

Nyamauchi, I am very grateful that you would take your valuable time to write a review on your recent experience at my Sport Mazda Service Center. I am glad that Natalie Deonath made sure your visit was enjoyable and kept you informed throughout the service. The complimentary car wash service is just one of those amenities that our customers deserve. So happy that you will be bringing your car to my dealership for future services. Thank you so much for being our customer. JAY MEALEY, OWNER

Sport Mazda responded

Thank you for your review. I am sure that Natalie is happy to read that you feel she is a great Service Advisor. She does really work hard to make sure each and every customer has and enjoyable and successful visit. I know she will appreciate the suggestion so that she can better communicate with her customers. Thank you for being our valuable customer. JAY MEALEY, GM/OWNER

Sport Mazda responded

Israel, I am sure that Angelo Nieves will enjoy reading every single word in your kind review. He is certainly a wonderful person and well-qualified Service Advisor, as well as insuring that his customers receive his best service, every visit. I know you realize how important it is to have a Service Advisor you can trust and it sounds like to me that Angelo is your man. You now have a real "friend at the dealership" who will be there to care for you and your car throughout your ownership experience. Thank you so much for being our customer and for the kind review for the Sport Mazda Service Center. JAY MEALEY, GM/OWNER

Sport Mazda responded

Egolfer, I cannot tell you how much I enjoyed your review and thank you from the bottom of my heart for each and every word. Several years ago we made the decision to make Sport Mazda a dealership that made sure every customer was welcome and treated with the respect they deserved. I read each and every testimonial we received and made changes along the way to make sure it was something that our customers would appreciate. Listening closely to our customers was the best decision and has made us a Dealerrater Mazda National Dealer of the Year for multiple years. I want you t know that our very success is due to the great customers we have, just like yourself. Thank you so much for this review and for being our valuable and greatly appreciated customer. JAY MEALEY, GM/OWNER