Sport Mazda - Service Center

Sport Mazda responded

Barbara and Lauren, Thank you wonderful service customers for your nice review. I am glad for Angelo Nieves that you were so appreciative of the service he provided during your visit. Sport Mazda Service Center is very important to me. I have never thought that service was any less important to my business than the selling cars side. When a car is sold at Sport Mazda, we enter an unwritten agreement to provide assistance throughout your ownership experience and that includes providing the best Sport Mazda Service Center possible. A promise from Sport Mazda s our word that we will make sure you receive our very best, every day. I was so happy to hear about the installation of the Apple CarPlay in your Mazda. Mazda is always looking to add features to its products that make the enjoyment or your Mazda so much better. If we did it on time, even better. I want you to know that I deeply appreciate your kind review and wish you both a very enjoyable ownership experience. The kind you deserve. JAY MEALEY, OWNER Hope that your Christmas Season was special for you and yours.

Sport Mazda responded

SueN, Thank you so much for your kind comments on the service Angelo Nieves, Service Advisor, provided during your recent visit to the Sport Mazda Service Center. I read your account and ticked off each of the things he should do for his customer, and am happy to hear that he did. It really is the service that your and every customer who visits Sport Mazda deserve. Thank you for being our customer. We value your business and we will always be happy to hear from you. JAY MEALEY, OWNER

Sport Mazda responded

Angelo and I would like to thank you for the nice comments on the service he provided during your recent visit to the Sport Mazda Service Center. He is a friendly professional and works hard to make sure each customer leaves here satisfied. He does know a lot about your car and I am glad that you found his explanations, answers and recommendations informative and helpful. Great Service is what Great Customers deserve. Thank you for being our Great Customer. JAY MEALEY, OWNER

Sport Mazda responded

Kenk, I am very grateful to have a loyal Mazda customer, like yourself, to promote Sport Mazda to others. Thank you so much for putting it in your review where others can read it. I have always believed that service, since customers don't often get to see the actual repairs being made, that they form their opinions on facilities, amenities and especially staff. I think the new Sport Mazda facilities are premium quality and, for me, reflect my belief that our customers should have a comfortable and pleasant place to rest while awaiting their car. Amenities like the Starbucks coffee, a great snack selection and cold bottled water, all complimentary for our customers is a nice addition. And, plenty of free access to the Internet and Wireless connections are available, including charging plugs. Then there is the staff. As you mentioned, Ellie Diaz is the best, and more genuinely friendly Service Advisor, or personality, you will never find. She does make every customer feel like family and friends day at Sport Mazda. I appreciate the wonderful review and rating and please know that you are a very valuable customer to us. JAY MEALEY, OWNER

Sport Mazda responded

Nick, I agree with you. Natalie is a wonderful Service Advisor and doing a great job insuring that our customers and their cars are receiving our best care. I can see where a smiley face on the service drive is a plus, but the genuine friendliness she has for her customers is what makes it a great experience. Thank you so much for your review. JAY MEALEY, OWNER

Sport Mazda responded

Pepe, Thank you so much for being a great loyal customer and for letting others know about the awesome service Nick Radoslavov provided. Sport Mazda Service Center is proud to provide your service and I am so happy that you have been satisfied at the maintenance performed on your 2018 Mazda3. Having Nick as your Service Advisor to oversee your car's service will allow you to be sure your "Friend at the Dealership" is working hard to insure you continue to be a satisfied and happy customer. I am very glad you are a member of our Sport Mazda Family. JAY MEALEY, OWNER

Sport Mazda responded

Roberto, Thank you so much for your nice review and especially for recommending Sport Mazda to others. It is personal testimonials like yours that mean so much to my dealership, We are just completing our 7th year being named Dealerrater National Mazda Dealer of the Year because of the many wonderful customers and our reputation that they have built. I know Ellie Diaz will be happy that you valued the service she provided at your last visit. She is a superb Service Advisor and is a major reason that so many return to our Service Center. Thank you for being such a valuable customer and you will always be welcome at Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

Jeff, If the service Natalie Deonath , Service Advisor, provided during you recent visit to the Sport Mazda Service Center made you feel good about it, it was worth it. Her job is to insure customers leave Sport Mazda happy and satisfied with the service provided. I am thinking that she did a good job for you. Jeff, we really think it is the service your deserve, and I hope you will always let us know that you expect the same each time you visit. You are a valued customer. Thank you. JAY MEALEY, OWNER

Sport Mazda responded

I agree with you. I am proud of the staff of the Sport Mazda Service Center and especially for the kindness and friendliness that they show to all of my customers. Stephen Mendez is really knowledgeable, especially in the high tech accessories that are being added to the new Mazdas. I applaud Natalie and Angelo for letting you know they remembered you and asking about your car. It is just what I have been telling them. Customers really appreciate it when you let them know you care. But, I am really grateful that each and every one has taken to heart. Thank you so much for your kind review and you are our great customer. JAY MEALEY, OWNER

Sport Mazda responded

Zoeyquest, It is so important that others read your review. I am very grateful that you saw fit to right such kind comments about Nick Radoslavov, your Service Advisor. You made some great points. "Nick...always knows just what we need", is important because one of a Service Advisors jobs is to keep automated records or a history of services completed and services soon to be needed. So when he looks at his daily appointments he will know what your car should need. "Things are done in a speedy professional way", means that you will see Nick constantly moving back and forth from service drive to the service bays, keeping and eye on your car and talking with the technicians to get information that may be necessary to pass to you during the service visit, or added as a recommendation for future visits. "Nick always sees that we are very well taken care of", and that adds the most important job, keeping communications with you during your visit and making sure you are comfortable and always advised of the status of your car. He does provide care, to you and your car. Thank you again for being our valued customer and you will always be welcome at Sport Mazda. JAY MEALEY, OWNER