Sport Mazda - Service Center

Sport Mazda responded

I appreciate very much your recent visit to the Sport Mazda Service Center and thank you for the kind comments. I certainly understand your feeling about the Service Drive. I made sure when we designed the new building that the desk for each Service Advisor and the Service Manager looked directly on the Service Drive, just a few feet away. Normally we do have service advisors who are actually on the drive, but it sounds like they were not there at the time you visited. I am sorry that it kept us from that other star but I promise you if they were not there it was because they were working hard temporarily, on an important issue for another customer. I want to thank you for the nice comments for Angelo Nieves, your Service Advisor, and the great job he provided you. I hope his great service and the fast and high quality of the service provided will keep you as a loyal customer. We do appreciate your business and we are proud to have you as our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

I appreciate very much your taking your valuable time to let me and others know about your recent visit to the Sport Mazda Service Center. Natalie and Stephen, Service Advisors, appreciate knowing that you were happy with your experience here. We look forward to your next visit and will promise you the same great service each time you visit. Thank you for being our valued Service customer. JAY MEALEY, OWNER

Sport Mazda responded

PPatel, It sounds like the great service never stopped throughout your visit to the Sport Mazda Service Center. Stephen Mendez is a wonderful Service Advisor and knows his products well. I am glad to hear you added the new Apple Carplay upgrade to your Mazda. It is just another new feature that adds enjoyment to your Mazda ownership experience. Thank you again for your kind comments about your visit and I am proud you are our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Robert, I also wish you were closer to us so that could have you visit every time you needed your car serviced. I know that Nick Radoslavov would be more than happy to have you become a loyal customer and do everything he could to make sure both you and your car were well care for at Sport Mazda. Until you move closer, we will be happy to have you visit as often as you can and still think of you as our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Robert, Working with Mazda is sometimes so exciting for us that we just must take every opportunity to tell people how great they are. Natalie Deonath, is a very personable and friendly Service Advisor who makes sure to see that her customers are well cared for throughout their visit. I am glad to hear that she made sure your visit was successful and educational. Thank you so much for writing this kind review. I am proud to have you as a valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Gunner, Thank you for your review on my Sport Mazda Service Center. I am heartened to know that Natalie Deonath was looking out for you and your car with her recommendations. I appreciate your business and thank you again for your kind review. JAY MEALEY, OWNER

Sport Mazda responded

Thank you for letting me and others know about your experience at the Sport Mazda Service Center. I was especially glad to hear that Ellie Diaz, your Service Advisor, communicated well with you to keep you informed of the service status, while answering your questions. Thank you so much for being our valued customer and taking your valuable time to write a review. JAY MEALEY, OWNER

Sport Mazda responded

Roni, Thank you for your review. I appreciate you letting me and others know how much you enjoyed the amenities that we are now providing our service customers. Besides those you mentioned, which were very important, we have desks with plugs where customer can hook their laptops and take advantage of the free wireless service we provide. We like to make sure your customer get our best so the coffee provided is a special brewing system for Starbuck products, coffee to hot chocolate. Thank you again, I am a grateful that Natalie Deonath made sure your service was fast and professional. I know she tries very hard to have her customers enjoy their visits. We are very happy to have you as a Sport Mazda valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Kevin, I appreciate very much your review of your recent visit to the Sport Mazda Service Center. Thank you for pointing out how the Service Advisors work as a team so that every customer receives service quickly. The Service Advisors are always checking to make sure you receive everything you are due, like the filter under warranty. Having your regular SA back for the final paperwork made sure he could meet with you and help you plan for future services. I know that both Nick and Natalie will enjoy reading your "great service from a great team" comment. It is always a pleasure when one of our loyal customers visit. Thank you. On behalf of the entire Sport Mazda staff, I would like to wish you a very Merry Christmas and a Happy New Year. May you and yours enjoy the holiday season. JAY MEALEY, OWNER

Sport Mazda responded

I am very happy to hear that the Service Team treated you with the respect that every customer should expect, and deserves. If the entire service process was to your satisfaction, then that is all I can ask of my team. I just promise you that the "welcoming environment" that you wrote about will await you at every visit to the Sport Mazda Service Center. I will be happy to let Natalie and Ellie know of your kind review. Thank you, and behalf of the entire staff of Sport Mazda, I wish you and yours a Very Merry Christmas and a Happy New Year.