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Sport Mazda - Service Center

Orlando, FL

4.8
2,689 Reviews

2,689 Reviews of Sport Mazda - Service Center

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December 06, 2018

Great as always I had Nick as my service but he was in a meeting at the time, so Natalie took care of me. Very polite and got me checked in very quickly. She also kep More

by kevin91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Radoslavov, Natalie Deonath
Dec 12, 2018 -

Sport Mazda responded

Kevin, I appreciate very much your review of your recent visit to the Sport Mazda Service Center. Thank you for pointing out how the Service Advisors work as a team so that every customer receives service quickly. The Service Advisors are always checking to make sure you receive everything you are due, like the filter under warranty. Having your regular SA back for the final paperwork made sure he could meet with you and help you plan for future services. I know that both Nick and Natalie will enjoy reading your "great service from a great team" comment. It is always a pleasure when one of our loyal customers visit. Thank you. On behalf of the entire Sport Mazda staff, I would like to wish you a very Merry Christmas and a Happy New Year. May you and yours enjoy the holiday season. JAY MEALEY, OWNER

December 02, 2018

Very Satisfied My concerns were all dealt with and new ones explained clearly. In short, very satisfied and happy from setting & verifying the appointment through th More

by trevster27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellie Diaz, Natalie Deonath
Dec 12, 2018 -

Sport Mazda responded

I am very happy to hear that the Service Team treated you with the respect that every customer should expect, and deserves. If the entire service process was to your satisfaction, then that is all I can ask of my team. I just promise you that the "welcoming environment" that you wrote about will await you at every visit to the Sport Mazda Service Center. I will be happy to let Natalie and Ellie know of your kind review. Thank you, and behalf of the entire staff of Sport Mazda, I wish you and yours a Very Merry Christmas and a Happy New Year.

December 02, 2018

Sometimes service isn't just about the car. I was in for a regular service oil change. While waiting in the lounge I observed a young mother and her child. Mom was preoccupied with her smart p More

by DuckiSue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donny Larson, Ellie Diaz
Dec 02, 2018 -

Sport Mazda responded

Thank you very much. I think that sometimes we all can do just a little bit more to make someones day a little bit better. I know that everyone who reads your story will feel the same, especially as we enter the Holiday Season. I felt very good for my staff and the action they took to make things a little bit better this day. I thank you. Every once in awhile we all need to be reminded. You saw a need and made the choice to ask us to help. I am grateful to you for doing so. I felt good just reading your review. Thank you for being our great customer. Jay Mealey, Owner

December 01, 2018

Recall I received a letter from Mazda saying I had a recall called my sales person Noel and right got me in with Natalie to solve the problem. Everytime I co More

by Socomorel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noel Ruiz, Natalie Deonath
Dec 02, 2018 -

Sport Mazda responded

Having a recall on your new Mazda is not something you expected to experience. That is why at Sport Mazda, we make a very special effort to insure that customers are notified and the problem solved as quickly and efficiently as possible. I know how much Natalie and Noel will appreciate your review and the kind words you had to say about them. So happy that you are a member of our Sport Mazda family. I wish you a wonderful Holiday Season. Jay Mealey, Owner

December 01, 2018

No Express Service Had a preset appointment for an “Express” oil change. At check in I requested no tire rotation and Not to wash after as I was in a hurry. Express oil More

by Phil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ellie Diaz, Natalie Deonath
December 01, 2018

Fast and awesome service from Nick R. I arrived at the Service Center without an appointment very early on a Friday morning. The moment I stepped out my vehicle Nick came by immediately to More

by jiturrino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Radoslavov
Dec 02, 2018 -

Sport Mazda responded

While an appointment lets us schedule resources to make sure you receive the best service, we will never hesitate to try and satisfy every customer who visits our Sport Mazda Service Center. It was our pleasure to make sure we did that for you and so glad that your service was awesome. Thank you so much for your kind review and I am so glad to have you as a customer. Please enjoy a wonderful Holiday Season. Jay Mealey, Owner

November 30, 2018

Amazing Experience Always a pleasant experience! Natalie is awesome!!!! My car was ready exactly when she said it would be! I even got a free car wash! More

by Chris1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalie Deonath
Dec 02, 2018 -

Sport Mazda responded

I am very happy to know that you had a nice experience at the Sport Mazda Service Center. I am grateful to my wonderful staff for working so hard to insure that great customers, like yourself, are well cared for. I know that Natalie Deonath will appreciate your comments. Make sure to ask for her when you make your next appointment. Until then, we all wish you a wonderful Holiday Season. Jay Mealey, Owner

November 30, 2018

Ellie has been the best!!! I am very impressed about the type of service you get from Mazda Sport. They really care about you. I am very pleased about how Ellie took care of my More

by Dgalvez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellie Diaz
Dec 02, 2018 -

Sport Mazda responded

I would like to thank you so much for your review and for pointing out just how impressive Ellie Diaz is as a Service Advisor at our Sport Mazda Service Center. It is her job to make sure that everything is coordinated to insure your service is the best we can provide. She works so hard to make sure you and your car receive her best, every time. And, she never stops smiling, Thank you again and I know that Ellie will be very happy to read your kind comments. I wish to thank you for being our special customer and on behalf of the entire staff, I wish you a very happy Holiday Season. Jay Mealey, Owner

November 30, 2018

Amazing! Exquisite service provided by Angelo, the pricing and service was very up to par! His propensity towards service is more than striving! Pricing was sp More

by 1jgrfq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo Nieves
Dec 03, 2018 -

Sport Mazda responded

Thank you so much for letting others know about your experience with Angelo at the Sport Mazda Service Center. I am grateful every day for my wonderful staff and it is always special when a customer makes the comments you made about an employee. Your review is very much appreciated and I hope you continue to be our loyal customer. Please enjoy the upcoming Holiday Season. Jay Mealey, Owner

November 29, 2018

Great Service Once Again I had made an appointment with Mazda to upgrade my CX-9 infotainment system to Apple Carplay. I arrived at the dealership and was greeted by Ellie in More

by Grod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellie Diaz
Dec 02, 2018 -

Sport Mazda responded

I must tell you that it is reviews like yours that insure the staff will always do their best to continue to provide the service that you deserve. I am grateful that my dealership has a great staff and that our customers are some of the greatest people on earth. So many take the time to let others know about their service at Sport Mazda. Each time we get a good review, it just means that we must work harder to be even better the next time. The many, many reviews have made us the customer-friendly that treats everyone like family. Ellie Diaz is one of the reasons we have so many reviews. She never stops smiling and is always ready to do what she can to make your visit as enjoyable as possible. Thank you for your review and for being our great customer. You are always welcome. We wish you a Happy Holiday Season! Jay Mealey, Owner

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