Sport Mazda - Service Center

Sport Mazda responded

I appreciate letting others know about your emergency experience at the Sport Mazda Service Center. I don't know what your emergency was for but I know that if you worked with Ellie Diaz that she made sure it was taken care of and did everything she could to lessen your worries. Now that you know where to go when you have an emergency, we will always be happy to have you as a regular and loyal customer. Thank you for your nice review. On behalf of all of us here at Sport Mazda, let me take this time to wish you and yours a Happy Holiday Season. Jay Mealey, Owner

Sport Mazda responded

Thank you for your review. I am very happy that you enjoyed your first service visit. I think you are going to find the entire Sport Mazda Service Center has staff that is as friendly, if not friendlier, than those you have already met. Of course, you will gradually get to know the Service Advisors, like Stephen Mendez and Angelo Nieves, a great deal better after future visits. I know that you will always feel like you are a valued customer wherever you are in the Sport Mazda complex and we are so happy to have you in the Sport Mazda family. On behalf of all my wonderful staff, I sincerely wish you a very Happy Holiday Season. JAY MEALEY, OWNER

Sport Mazda responded

Samir, Thank you for your review and the kind comments for Nick Radoslavov, your Service Advisor. It was very nice of you to let others know about your experience at my Sport Mazda Service Center. Thank you for being our great customer and we look forward to you visiting whenever you need service. So glad you are a member of the Sport Mazda Family. On behalf of the entire staff, we wish you a very Happy Holiday Season. JAY MEALEY, OWNER

Sport Mazda responded

Disneygal, It sounds like a lot to be accomplished in a 2 hour window, but it is not too much for my great service team at the Sport Mazda Service Center. I don't know if you are a fan of Disney or actually work there, but you can sure see the kind of service we are trying to provide each and every customer. I don't know if you are aware, but this great bunch of friendly people that I call my staff have built a reputation that has made Sport Mazda the Dealerrater Mazda National Dealer of the Year for the last three years and an additional 4 as the Dealerrater Mazda Florida Dealer of the Year. And, all of that is directly attributable to great customers like yourself who have appreciated their visits and let others know about it. Thank you so much for your nice review. We are so happy to have you in the Sport Mazda family and we all want to wish you a Happy Holiday Season. JAY MEALEY, OWNER

Sport Mazda responded

Thank you for your review. I am glad that Angelo Nieves was able to provide you the assistance you needed. I am proud to have you as our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

I am sure you have read my responses where I brag about the great communications that my service team provides our customers. It is humbling to read a review where that is not the case. I want to personally apologize to you for the failure of the Service Advisor team to make sure you were properly informed of the status of your car. 1-3 hours unfortunately turned into three days before you were contacted. I have contacted the Service Manager and advised him of this situation and suggested that we put some procedures in place to monitor communications and insure that it never happens again. I am grateful that Angelo made contact with you and took charge to insure that your car was well cared for and that you were kept informed until such time as you were able to retrieve your car. I am happy to know that you could overlook our previous actions and still write a very nice review. Thank you so much for being such a kind customer. We really do value your business. On behalf of the entire Sport Mazda staff, we all wish you and yours a very Happy Holiday Season. JAY MEALEY, OWNER

Sport Mazda responded

During this Thanksgiving season, I am very thankful for our many loyal customers, including yourself. We have tried to treat everyone with the respect the service they deserve. You have returned to us a wonderful reputation that has made Sport Mazda successful. On behalf of myself and the rest of the Sport Mazda family, thank you very much and have a happy Thanksgiving Holiday. Jay Mealey, Owner

Sport Mazda responded

Ric, I am always happy to read about customers happy they visited Sport Mazda. While it was under unfortunate circumstances, I am glad that we were here and able to provide you the assistance you needed. Now that you have visited us more than once, we will consider you a member of our extended family and make sure you know you are always welcome whenever you are in town. I am going to be grateful for customer like yourself and great staff like Natalie Doenath (your Service Advisor) on this Thanksgiving. I wish you and yours a Happy Thanksgiving Holiday on behalf of your Sport Mazda family. Jay Mealey, Owner

Sport Mazda responded

Thank you so much for your kind review. Nick Radoslavov is an excellent Service Advisor and your comments reflect the fine service he provided for you. Whether it is a brand new Mazda or a 2006 Mazda6, it doesn't matter. Every Mazda customer should expect the very best in service and very much deserves it. Thank you for being our very valuable customer and a member of the Sport Mazda family. May you and yours celebrate a very Happy Holiday Season. JAY MEALEY, OWNER

Sport Mazda responded

Lulu, I am glad that the changes at Sport Mazda Service Center have given you confidence in our professionalism. All of the changes we have made in the last two years were driven directly by customer comments, like your own. I try not to miss a review and it has made a great deal of difference in our planning. Thank you for the kind comments about the new facility. I was trying to make sure it was both easily accessible and comfortable for all of our valuable Service Customers. The new facility has also allowed us to add staff with the latest training and certifications, and update every system on the service floor. You can be sure that it all meant to provide the service you deserve and should expect at a Mazda dealership. Thank you for being our valuable customer. On behalf of the entire Sport Mazda team, I want to wish you and yours a very Happy Holiday Season. JAY MEALEY, OWNER