Sport Mazda - Service Center

Sport Mazda responded

Mazda CX9, Thank you for the review. Our goal is always to meet your expectations for the time it will take to finish your service. I apologize for not meeting the goal on this visit. I hope that you were not inconvenienced. I will make sure that Stephen remembers and the next time you visit, please ask for him and remind him. I am sure he will redouble his efforts to make sure it doesn't happen again. Thank you for the nice customer service and courtesy comments. I am very happy that you are our Sport Mazda Service Center valued customer. Jay Mealey, Owner

Sport Mazda responded

Thank you for your review. It is nice to know that my Service Team is being very aggressive in making sure that recalls are handled expeditiously. In half the recommended time means that our customers, like yourself, have a little inconvenience as possible. Thank you for being our loyal customer. Jay Mealey, Owner

Sport Mazda responded

No matter what the problem, your Service Advisor is who you should turn to for the best advice on the maintenance of your Mazda. I am so proud of the job that the Service Advisors at Sport Mazda Service Center are doing for our customers. Whatever the cause, Service Advisors like Nick Radoslavov will work closely with the customer and our certified service technicians to find the solution to the problem and insure your Mazda is repaired. Thank you for your review and letting others know how Nick and the service team at Sport Mazda Service Center took care of your problem. Glad you are our loyal customer. Jay Mealey, Owner

Sport Mazda responded

Remy, This is a real great story of how finding a Service Advisor you feel comfortable with lets you establish a relationship that will insure you and your car always receive the best service. Service Advisors who works with the same customers each visit have a better understanding of your needs and know the maintenance history of your vehicle, which helps tailor your service experience. I hope every service customer reads your review. On behalf of Ellie Diaz and myself, we could not be happier for the many kind things you had to say about her and the treatment you receive at the the Sport Mazda Service Center. Thank you for being our loyal customer and you are definitely right that Ellie DOES make Sport Mazda better. So do you. Jay Mealey, Owner

Sport Mazda responded

I was happy to hear that Nick Radoslavov made sure you were provided all the necessary information you needed to take of the paint issue on your car. Our Service Advisiors do a great job of personal care and followup to insure that outstanding issues are closely monitored and you are always aware of the status. Thank you for being our customer and your review. Jay Mealey, Owner

Sport Mazda responded

I certainly can understand your feelings but it is a fact of life in the auto business that the safety of our customers must always come first. Mazda always feels a major obligation where recalls occur as it feels that the customer with a problem that is due to an unintended production issue. Along with Mazda, we naturally do everything we can to make the recall right, as quickly as possible. While not all of a particular model have a problem, Mazda will recall all that "might possibly" have a problem so that no customer can be further inconvenienced. I provide a number of new Mazdas for our service customers but a large number of recall notifications went out for a new recall before your service and we were not able to provide the courtesy cars for a short time. I apoligize for your inconvenience and want you to know you are indeed a valued customer and I hope that you see your way clear to understand the situation we found ourselves in. Thank you. Jay Mealey, Owner

Sport Mazda responded

We try very hard to insure that we listen to our customers and try to make every visit as enjoyable and satisfactory as possible. Nick Radoslavov has a wonderful reputation with his customers because he treats everyone just as you wrote in your review. I thank you very much for taking your valuable time to let others know of your experience with Nick at Sport Mazda Service Center. Your review is just exactly why we love our loyal customers so much and do everything we can to make sure you know it. Thank you, Jay Mealey, Owner

Sport Mazda responded

I know our people are caring for our customers when I read your review. It means that the distance you have to travel is worth it when you know that you and your car will be treated great. I thank you for the trust you place in the Sport Mazda Service Center and in Nick Radoslavov, your Service Advisor. Genuine friendliness and caring professionalism make a difference. Thank you for being our loyal customer and I appreciate very much taking the time to write this review. Jay Mealey, Owner

Sport Mazda responded

I agree with you that genuine friendliness and caring makes a huge difference. I am very proud of the Service Team and especially Service Advisors like Ellie Diaz. I know that people love to be treated well and respected when they buy a car. But the time spent in the service department soon becomes the way that customers can judge the real commitment of the dealer to customer needs. I am delighted with your review and I hope others read your valuable words. Thank you so much for being a loyal customer and we hope to see you for many years. Jay Mealey, Owner

Sport Mazda responded

Andrey, I enjoyed your review and thank you for taking your valuable time to let others know about your experience at Sport Mazda. "Friendly and nice people!', is what I want all of my customers to feel when they meet our staff. Ellie, Stephen and Timmy are just happy that they can do the work they enjoy and that their customers appreciate it. Thank you for being our loyal customer and we look forward to seeing you again at Sport Mazda Service Center. It is our pleasure to serve you. Jay Mealey, Owner