Sport Mazda - Service Center

James was great! James was very friendly and went above and beyond to ensure my service appointment went great! I would definitely return because of the service he pro James was very friendly and went above and beyond to ensure my service appointment went great! I would definitely return because of the service he provided. More

Easy and Pleasant I had a fairly pleasant service experience. Nick has serviced my cars before and is always polite and explains things in a way that's easy to understa I had a fairly pleasant service experience. Nick has serviced my cars before and is always polite and explains things in a way that's easy to understand. The lounge is fairly pleasant when I wait. Overall really good. More

Excellent Service Easy to schedule service appointment online. Everyone at this dealership was professional. Service was excellent. Stephen explained everything in deta Easy to schedule service appointment online. Everyone at this dealership was professional. Service was excellent. Stephen explained everything in detail and was very helpful in assisting us during my visit. More

TRANSMISSION REPLACED We went in less than one week after buying a "certified" used vehicle at Sport Mazda. The CX-5 was making a high pitched noise and we wanted it fixed We went in less than one week after buying a "certified" used vehicle at Sport Mazda. The CX-5 was making a high pitched noise and we wanted it fixed. I would have given more stars to this review, but the appointment was difficult to get. My husband was in and out quickly and it was determined the noise was from a faulty transmission. The car stayed for almost a week and they replaced the transmission without an issue. Stephen was friendly and courteous. Stephen kept us informed throughout the process and made sure to secure a rental vehicle. I would work with Stephen again. He almost made up for the HORRIBLE SALES experience with Ernest. Thank you and hats off for Stephen!!!!!!!!! More

Fast service friendly staff Ir was my first service and it was very fast, less than one hour. Nick was very friendly and professional. The only negative is the car wash service, Ir was my first service and it was very fast, less than one hour. Nick was very friendly and professional. The only negative is the car wash service, seems like only water was used and it was not even dried. More

Great experience I loved this service center. They were spot on with their estimate for how long my car would take. I could actually watch the progress on the shop cam I loved this service center. They were spot on with their estimate for how long my car would take. I could actually watch the progress on the shop camera. They checked in and kept me updated. Plus there was water and snacks. 5 star experience. More

Thanks! Nick was helpful, detailed and honest. I greatly appreciated the loaner vehicle while my car was in the shop. It was a stress free experience. Nick was helpful, detailed and honest. I greatly appreciated the loaner vehicle while my car was in the shop. It was a stress free experience. More

Pricing!! Ellis was nice and professional Got me an appointment early since I have tire problems on my 1 year Mazda3! Scheduled on oil change while I was there Ellis was nice and professional Got me an appointment early since I have tire problems on my 1 year Mazda3! Scheduled on oil change while I was there too. When she presented me with the bill I was shocked!! $45.45 LABOR COST and $23.09 LABOR COST on changing the cabin filter???Of course they couldn't find anything wrong with the tires deflating very 3-4 days.just. refered me to the tire manifactor... $68.45 Labor cost on oil change and filter replacement?!?! After the very bad experience I had when I bought the car there and now this I will not go back nor recommend this dealership! More

Professionalism and Excellent Customer Service Maia was very knowledgeable about the product, she took her time to explain all my questions in a very easy way to understand. She demonstrated an exc Maia was very knowledgeable about the product, she took her time to explain all my questions in a very easy way to understand. She demonstrated an excellent customer service and good communication skills. She’s the kind of worker that I would like to have in my team!! More

Service Advisor makes all the difference I'm coming up on the 1 year anniversary with my Mazda from Sport, so I've only needed service twice so far. I do not enjoy going to the dealer for s I'm coming up on the 1 year anniversary with my Mazda from Sport, so I've only needed service twice so far. I do not enjoy going to the dealer for service, it's a 45 minute drive from where I live and the wait, even for an oil change, is several hours long. However, there are a few good reasons why I plan to continue returing to Sport Mazda for service even though it's not convenient. I've been to places like Tuffy and Tire Kingdom in the past with previous cars... they are very convenient! They are practically across the street from me and they can either take me home or I can walk back home and not have to sit in a waiting room for hours. However, those places always manage to damage something on the interior and that drives me insane. Since they aren't brand specific places, they tend to play a lot of guessing games in order to diagnose problems by trial and error. I want to have my car serviced by experts who know every inch of it like the back of their hand. I absolutely can't stand having to get the same problem fixed multiple time because it wasn't done right the first time. However, those things alone are not enough to make me endure the inconvenience of going to the dealer for service. What really makes the difference is my service advisor. I seem to have been "assigned" to a guy named James Resmondo.... and I'm very happy about that. He is great at explaining everything and updating me throughout the process. He is friendly and personable and one gets the impression that he is not there to try to extract as much money as possible from his customers. He isn't pushy or forceful, he simply tells you what's going on, gives you the options, and lets you make the best decision... I like that a lot. If I didn't feel like I was treated well at Sport, I would write a negative review and never go back (there's already a small list of dealers who have angered me enough with poor customer service that I will never return and I've lost them several customers by sharing my experience... let's not talk about Coggin Honda, City Kia, or CarMax!) but so far, my experience at Sport Mazda has been just the opposite. James goes out of his way to make the experience as comfortable as possible and I really appreciate that. James is awesome and he is the reason that I will continue making the drive and enuring the wait to keep my car in tip top shape at Sport Mazda! More