Sport Mazda - Service Center

Not professional I purchased my car in July 2015 at North Miami, but I live in Kissimmee, I have always serviced my car in Orlando Mazda. I purchased an extended war I purchased my car in July 2015 at North Miami, but I live in Kissimmee, I have always serviced my car in Orlando Mazda. I purchased an extended warranty and now my car has over 45k miles. Not a problem well 1 min into explaining that I may be hearing some noise and feeling something odd in the front within a matter of 3 min my problem was diagnosed and prices quoted, what ive never heard of such a quick diagnosis. Then I express I have an extended warranty and instead of saying that's great let's see if we can help you. No was pushed to the finance department. Not a problem I understand there are procedures. So once there they advise me "I" have to call to find out what my warranty is and what is covered. that because I bought in Miami, I have to call Miami. Not professional at all I had to suggest for them to call that location in Miami for me considering they represent mazda and would most likely have their number handy and call for the client...wow this was not customers service at all. No one wanted to help just brush me off. That's not the kicker. Few minutes later I get a call from I think he said his name was Mike from sales asking me if I wanted to upgrade hahaha. So I upgraded my warranty and what did it get. So i explained im not happy i may consider buying from infinity he says they are great ok thanks have a good day....Instead of saying Gil stop by my office let me see how can I help you. I was actually looking to possible buy another Mazda however this may not be the case. As I have had a poor experience. By the way I have a platinum warranty. More

Service Repaired accidental disconnection of satellite radio cable. in and out in under 1/2 hour. Thanks to Donnie for getting it done so quickly since it wa Repaired accidental disconnection of satellite radio cable. in and out in under 1/2 hour. Thanks to Donnie for getting it done so quickly since it was the service team that disconnected the wire in the first place. Annoying to have to go back after my first visit but the quick repair made up for it to an extent. More

Helpful Employees Overall a good experience, but I called early that morning requesting a loaner car because we were traveling from the Haines City area and needed to a Overall a good experience, but I called early that morning requesting a loaner car because we were traveling from the Haines City area and needed to accomplish some things. I was told by Nick that there would be a car available for us, but after we arrived was told by James we couldn't have it until they determined what the situation was with my car. We ended up waiting for almost 3 hours, for my car to be completed, and we're never allowed to use the loaner. I had been told we would have a car to use and then never granted access, even though it was being held for us. Very disappointing and biggest concern was that we had planned to eat, but had to wait simply because James wasn't able to let us use the loaner. More

Great diagnosis and repair! Had noises coming from the front end. Diagnosis was fast and reasonably priced.. Had to wait an additional day for parts but Nick made sure I had an Had noises coming from the front end. Diagnosis was fast and reasonably priced.. Had to wait an additional day for parts but Nick made sure I had an alternate vehicle. Highly recommend your repairs done here. Thanks Nick More

Satisfied Customer Marilyn Santos was GREAT! I was thinking about upgrading my 2012 Mazda a few months back but it was just a thought. BUT Marilyn Actually made it HAPPE Marilyn Santos was GREAT! I was thinking about upgrading my 2012 Mazda a few months back but it was just a thought. BUT Marilyn Actually made it HAPPEN! She was Very friendly and Up- front. She went far and Beyond to Ensure I walked out with Exactly what I wanted and I DID! With a 2018 Mazda 3!!! I Will be Referring her to anyone who asks me "Where I get my car from"? Thank you Marilyn over at Sport Mazda, Orlando, Fl From a Satisfied Customer, Lawanda McDuffie More

Enjoyable visit You don't always think of a service visit as an enjoyable experience but Sport Mazda makes it so. The service is quick and attentive as soon as you p You don't always think of a service visit as an enjoyable experience but Sport Mazda makes it so. The service is quick and attentive as soon as you pull up and the surroundings are pleasant as you wait. More

Another great service experience Just like last time everything was handled well and Ellie was a pleasure to work with. She even offered a loaner so we wouldn't have to stay there all Just like last time everything was handled well and Ellie was a pleasure to work with. She even offered a loaner so we wouldn't have to stay there all day. More

peace of mind!! this was my first visit since purchasing my car about 2 weeks ago. tire pressure light came on earlier in the day so I happened to be in the area and this was my first visit since purchasing my car about 2 weeks ago. tire pressure light came on earlier in the day so I happened to be in the area and swung on by the service center. Even though it was a minor matter, Stephen assured me that the service dept. would check it out. Within 30-45 minutes, he came back to me with an "all thumbs up" and good to go. Stephen and his team gave me "peace of mind" More

Excellent Zoom-Zoom! Brought my Cx5 for service and had the pleasure of dealing with Nick who was very attentive and friendly, always with a smile. Then Stephen Mendez too Brought my Cx5 for service and had the pleasure of dealing with Nick who was very attentive and friendly, always with a smile. Then Stephen Mendez took care of me once my car was done, explained what had been done to the vehicle and stayed with me at the cashier’s then took me to my car. Very friendly and courteous personnel. Sport Mazda has done it again, excellent service and personnel. Thank you, Nick and Stephen. More

Excellent customer service I took my Miata in for a routine service and Nick was my point of contact. Not only did he make my service appointment go very smoothly, he went over I took my Miata in for a routine service and Nick was my point of contact. Not only did he make my service appointment go very smoothly, he went over and above and found a way to charge my phone while I waited. He is so friendly and courteous. I work in sales for Disney and respect and appreciate a company who require a higher standard in customer service. He is perfect in his role with Sports Mazda and sets the benchmark for other employees. Thank you Nick for your outstanding service. See you in 5000 miles! More