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Sport Mazda - Service Center

Orlando, FL

4.8
2,680 Reviews

2,680 Reviews of Sport Mazda - Service Center

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January 13, 2018

Always prompt in handling customer , a minimum waiting. I am very satisfied with the service. Always keeps you informed about the needed service and recommended service that allows the customer to decide w More

by psm17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellie Diaz
Feb 09, 2018 -

Sport Mazda responded

Ellie Diaz, your Service Advisor, and I genuinely appreciate hearing from a loyal service customer. The last year was filled with many changes here at Sport Mazda and all were designed to make a service even more enjoyable and comfortable for our customers. We think you deserve it and I am so happy that your visit went so well. We are so happy to have you as our customer and a member of the Sport Mazda family. Jay Mealey, GM/Owner

January 13, 2018

Surprise Upgrade Went in for a simple maintenance routine and left with a brand new car, all thanks to Mike and the Mazda team. Thanks to Mike Busted, I’m starting my More

by Kiara1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Busted
Feb 05, 2018 -

Sport Mazda responded

Kiara, Thank you for your kind review. I hope people don't think that Mike and his fellow salespeople are just waiting on the service drive to talk you into a new car. I can only believe that once you started looking around the lot while waiting for your car in service that you looked like you might need some information and friendly Mike Busted was kind enough to help. Yes, that sounds better. All kidding aside, the Sport Mazda team are great people who all care about making customers happy. After seeing the photo of your car, I feel comfortable that you are pretty happy with your choice. I am so happy to have you as our customer and welcome you to the Sport Mazda family. I hope that you enjoy many, many miles of safe and fun motoring. Jay Mealey, GM/Owner

January 12, 2018

Servicing Experience at Sports Mazda Dealing with Nick was by far the best service adviser I have dealt with. He explained parts that needed to be replaced as my service apt. progressed. More

by Tom Bremner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Radoslavov
Jan 12, 2018 -

Sport Mazda responded

Tom, We welcome you to Sport Mazda and would appreciate being your Mazda service provider anytime you are in Florida. I am proud of my Service Department. I think I have the friendliest and most dedicated team, and one who continues to earn high marks from our great customers, like yourself. Communication is the most important skill we ask of these guys and gals, and I am glad to hear Nick kept you informed as your car moved through the service area. Thank you for your wonderful review and we welcome you to the Sport Mazda wintertime family. Don't forget to let us check you out again before your trip North. Wish you a wonderful 2018. Jay Mealey, GM/Owner

January 12, 2018

Good dealer service department Although I like fast service, I really like thorough service and that is what you get here. Plus, Nick helped by getting me good advice. More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Radoslavov
Jan 12, 2018 -

Sport Mazda responded

Tim, Thank you for your review of a recent visit to our Sport Mazda Service Center. I am glad that Nick Radoslavov made the service fast and throrough. It sounds like to me that this has happened to you before at our dealership. If that is the case then I thank you once again for being our loyal customer. Nick and his fellow Service Advisors are there to provide the assistance you need to care for your car. Thank you again and have a wonderful 2018. Jay Mealey, GM/Owner

January 08, 2018

Best Dealership in town! Wonderful group of people! Very knowledgeable and extremely customer service oriented! Made my experience a very pleasant one!! When I am looking to p More

by dcarpenter1022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reina Salazar
Feb 09, 2018 -

Sport Mazda responded

I appreciate the nice review. You will always find a friendly and welcoming staff of customer service professionals at Sport Mazda. Thank you for your great comments and we look forward to assisting you with your next new car, whenever you are ready. Jay Mealey, GM/Owner

January 06, 2018

Nice Facility Waiting area is top notch with TV, snacks, coffee, water & tablets, as well as good WiFi. Mazda iLoop battery price is shockingly more expensive th More

by 77G8r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Radoslavov
Feb 13, 2018 -

Sport Mazda responded

Thanks for the nice review. Our new facilities have been designed to make sure your visit to our Service Center is enjoyable and comfortable. You deserve it and we are very happy to provide it for you. The Mazda iLoop battery is the latest in technology but is well worth the difference in prices. As technology becomes standard and quantities produced grow, You will see prices change. Thank you again on behalf of Nick Radolavov (your Service Advisor) and the rest of the Sport Mazda family. Glad you are our customer. Jay Mealey, GM/Owner

January 03, 2018

Another great service experience Pulled up and Donny came out to take care of me. Even though he is now the service manager he is doing anything and everything. Ellie handled everythi More

by galbicka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donny Larson, Ellie Diaz
Feb 09, 2018 -

Sport Mazda responded

Galbicka, If we can provide the kind of customer service that would make you drive all the way from Lakeland, then I am very grateful for the job my service team is doing. I thank you for your loyalty and for the many kind comments. You were right, how could I ask for more? I am thankful for customers like yourself who take the time to let others know about their experience whenever they visit our Service Center. And I know that Donny and Ellie and the service techs will always appreciate you being our customer. Thank you. Jay Mealey, GM/Owner

January 03, 2018

Ellie is amazing Ellie is always kind, informative, patient, and willing to assist me in any way possible. She is a big reason why I continue to return to Sport Mazda More

by Normari Marquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellie Diaz
Feb 13, 2018 -

Sport Mazda responded

Norman, Thank you. It is always good to hear from a loyal customer. I would say that most agree with you. It is our great staff that brings most people back to Sport Mazda. Being treated with respect and always with a smile is why Ellie Diaz really makes every customer feel like family. I thank you for your kind review and I know Ellie will really appreciate your kind words. Thank you vey much for being our customer. Jay Mealey, GM/Owner

January 02, 2018

Everything went smoothly Stephen was great. He followed up with me multiple times since I had to reschedule multiple times. He was friendly, knowledgeable and took care of a More

by Jacqueline Martinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Radoslavov
Jan 04, 2018 -

Sport Mazda responded

Jacqueline, So happy to hear that Stephen Mendez did a great job for you during your recent visit to our Sport Mazda Service Department.. As you can tell by your experience we really do try very hard to accommodate our customers to make their visits and convenient and enjoyable as possible. We certainly appreciate your business and thank you for the kind words. So glad you are a member of the Sport Mazda family. Have a great 2018. Jay Mealey, GM/Owner

January 01, 2018

Personable service I drive a long way to have my cx9 serviced at Sport mazda only because of Ellie. She is always eager to help and friendly. Since I live and work qui More

by bbz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellie Diaz
Jan 02, 2018 -

Sport Mazda responded

You are right of course, Ellie Diaz is a wonderful person and a super Service Advisor. I can understand that her friendly and always caring service would be an important reason for returning. As a loyal customer, I am sure she can almost anticipate your needs when you make your appointment. That is great to hear and coupled with the great Mazda CX-9 drive, I hope that you always look to us for your service. Thank you and I hope that 2018 will give you more safe and happy Mazda miles. Thank you for being our customers. Jay Mealey, GM/Owner

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