Sport Mazda - Service Center

Sport Mazda responded

JoAnn, I know when Ellie Diaz is working because of all of the nice comments that come in to the dealership. She has that special way of smiling and letting you know that she will do everything she can to make sure your car will receive the best care possible. And then she works with the great technicians to make sure that happens. Thank you for appreciating her service and we look forward to you returning. We love our loyal customers. Wish you a very, very Happy 2018. So happy you chose Sport Mazda. Jay Mealey, GM/Owner

Sport Mazda responded

wdavidj, Ellie Diaz and I both appreciate your kind review and especially the many nice things you had to say about her. Ellie is a top-notch Service Advisor as many of her customers will attest and always has a smile ready no matter what. Thank you for showing her how much you appreciated her work. It really makes a difference. I am so glad you are our customer and very grateful for the great review. Thank you for being our customer and we wish you a very happy 2018. Jay Mealey, GM/Owner

Sport Mazda responded

Penny, that is a great question and you have me there. I don't know how it could change that fast. It seems that I need to make sure all of the techs are "eyeballing it" every time. I promise you your review will be passed to the Service Manager. I am just so happy that you had Ellie Diaz, Service Advisor, to make your visit a good one. I appreciate you giving us a 5 star rating. Thank you for being our customer and for letting us know when we can be even better. I sincerely wish you a very happy and prosperous 2018 and thank you for coming to Sport Mazda. Jay Mealey, GM/Owner

Sport Mazda responded

Jacappa, If you ever want to be sure you receive service with a smile, visit Ellie Diaz at the Sport Mazda Service Department. A professional Service Advisor, she takes the responsibility of caring for customers and their cars to a new level. While all of our Service Advisors are do a great job, sometimes it is the smile and soft words that leave you with a special feeling. Thank you so much for being our customer and I do appreciate you writing this review about Ellie. Wish you a wonderful 2018. Jay Mealey, GM/Owner

Sport Mazda responded

I am so glad you let us know about this. The Sport Mazda Service Center is here 6 days a week to make your ownership experience enjoyable and to help you with all of your service needs. We have expanded the Service Center to with more bays, more state-of-the-art equipment, and more certified Mazda technicians. So, if you have an emergency and you need our help, don't hesitate to contact the Service Center. Nick Radoslavov and other members of our Service Advisor team will always do everything they can to take care of you and your car. Thank you for the review and we are so happy you are one of our great customers. Please have a wonderful 2018. Jay Mealey, GM/Owner

Sport Mazda responded

JB, It happens to the best of manufacturers. The key is how we make it right. I appreciated your review of your experience with a recall. We have a fantastic service team who keep up-to-date on every issue with the cars they service. Knowing that we had a recall, they made sure we were prepared with parts and techs that knew how to make the needed repair. Thank you for letting others know that it most cases we can turnaround a Mazda in a short period of time. We are so proud to have you as a customer and appreciate your review. Have a wonderful 2018. Jay Mealey, GM/Owner

Sport Mazda responded

Gerde, I very much appreciate your kind review. Service for our customers is so important and I am proud of the Service Staff and the great new facilities here at Sport Mazda. Service Advisors like Ellie Diaz and her counterparts, are the vital element in providing the best possible customer service. They make sure you and the technicians are well informed throughout your visit with the main purpose that you leave with a car that is safe and ready for the road. Thank you again for all the nice comments on the facility and the staff. We are so happy you are our customer. Have a very Happy New Year. Jay Mealey, GM/Owner

Sport Mazda responded

Cynthia, I am always happy to hear from a loyal service customer. You don't always here the word "pleasure" used in a discussion of car servicing. I appreciate very much that you feel that way about our Service Team and continue to come to Sport Mazda for your service. All the changes this year (new facilities, more staff, new comfortable lounge area, more service bays, etc.) were done for the benefit of our great group of loyal customers in mind. Thank you again for being our great customer and we look forward to seeing you every time you need us. So happy to have you as a member of our Sport Mazda family. Have a happy and prosperous 2018. Jay Mealey, GM/Owner

Sport Mazda responded

Ivan, Thank you for your review. I do appreciate you taking the time to say such nice things about Ellie Diaz and the service you received at Sport Mazda. It is for customers like yourself that we have made so many changes to facilities to make your visits comfortable and enjoyable. Of course, you will always receive our best service even if it is making sure you are cared for even without an appointment. I am proud of Ellie as she always does the right things to take care of her customers. Thank you for being our customer. Jay Mealey, GM/owner

Sport Mazda responded

I really appreciate the kind review for Nick Radoslavov and the Sport Mazda Service Center. Our new center is really first-class and providing great service to our many loyal customers, like yourself. I hope that you found the facilities comfortable and your visit enjoyable. You will always receive the best service possible here. Thank you for being our loyal customer and have a great 2018. Jay Mealey, GM/Owner