Sport Mazda - Service Center

Sport Mazda responded

Luis, Thank your for the review and the excellent photo that accompanied it. All of you look very happy with your Mazda and I hope you continue to enjoy for years to come. Thank you too for the many nice things you had to say about my dealership and my staff. I am so proud to have you in our Sport Mazda family and we are always here to assist you with any of your automotive needs. On behalf of Marilyn, Edwin and myself, wecome to the Sport Mazda family. Please have a wonderful holiday season. Jay Mealey, GM/Owner

Sport Mazda responded

Thank you for the excellent review and comments and recommendation for Nick Radoslavov, a wonderful person and great Service Advisor. I do appreciate hearing that both sides of our dealership, Sales and Service, have not disappointed you and do provide you excellent customer service. You are wrote to note Nick because it is my outstanding staff that makes this dealership so successful. Each one knows that they are personally responsible for our reputation and will never knowingly let one of our customers down. We both agree that bigger and better things await Nick and I know he will be glad that you recommending him. Thank you for being a great customer. Jay Mealey, GM/Owner

Sport Mazda responded

Atsushi, It is always great to read that a customer much appreciates the people that work here at Sport Mazda. They do have Friendliness and Professionalism in abundance but the real key is the Care and Concern that they have for their customers and an absolute dedication in doing the right thing. You should get the service YOU DESERVE every time. I am happy that you made a special recommendation for Nick Radoslavov, Service Advisor. Nick is certainly important to many customers who depend on him to take care of them and their cars. I am happy you are our loyal customer and we are so happy to have you in the Sport Mazda family. Jay Mealey, GM/Owner

Sport Mazda responded

Tom, Thank you for the wonderful story about your recent experience with the Service Team at Sport Mazda. First of all, you are right. Ellie Diaz is an exceptional Service Advisor and she is perfect for the job. Just talking to her you feel that she has it all under control and makes it seem like it is just another day at the service drive. But what she promises, she does. She treats every customer like a friend and I am sure she made sure that you could go on about your business with no worry, she would take care of you. And, she did. I am so proud of my Service Team and even though you are not a regular customer, we are proud enough of our customer reputation to do our best to provide every customer the service they deserve and should expect. Thank you for being our customer and I really appreciate your review. We all appreciate your recommendation of the Sport Mazda Service Department, and Ellie, one heck of a Service Advisor. Jay Mealey, GM/Owner

Sport Mazda responded

Thank you for taking time to write this review for Nick Radoslavov and the Service Department. One of the great things that Mazda requires of all dealers is that a full-circle inspection is completed on every service. The inspection tells customers a great deal about their car including a heads-up on things that are getting close to or maybe already need service. It gives you excellent information for planning travel, budgeting for service, and scheduling future service visits. I have talked to a number of customers who really appreciate the briefing they get from the Service Advisors at the end of their service visit using this inspection. Nick and the other Service Advisors makes sure that customers are kept informed of their cars condition. It is a good thing. Thanks again for your review and for letting me remind others about the inspection. Jay Mealey, GM/Owner

Sport Mazda responded

Denedell, Thank you for the review of our service team during your recent visit. I know that Nick Radoslavov is a very professional Service Advisor and makes sure he listens to you and communicates your needs to the service technicians that work with him. I am so proud of my Service Team and the reputation that great customers like yourself have given them. We do our best to live up to the reputation daily. Thank you for being our great customer. Jay Mealey, GM/Owner

Sport Mazda responded

Sal, Thank you so much for the kind comments on my Service Team. Trust is certainly an important element when dealing with people who are caring for your car. Ellie, Nick, Donnie and Kevin all deserve your trust and are the people who provide the two-way communications between owners and service technicians that insure you always get what you expect and deserve. I am especially proud of all my Service Team and the part they play in our success. Of course, Treet is special. The voice of Sport Mazda, she is also one of the nicest and friendliest people you ever want to meet. Thank you for your review and we are proud to have you as our customer. Jay Mealey, GM/Owner

Sport Mazda responded

Dave, The entire service team and I appreciate your kind review. For customers, the Service Advisors, like Ellie Diaz and Nick Radoslavov, are the staff members that act as your liaison with the rest of the service team and make sure you and your car receive our very best service. I believe I have the best group of Service Advisors here at Sport Mazda and all of them have proved over and over that making sure our customers are happy is their number one goal. Thank you for your kind comments and we are so proud to have you as a Sport Mazda customer. Jay Mealey, GM/Owner

Sport Mazda responded

Jordan, Thank you for the kind review on my service team here at Sport Mazda. I know that Stephen Mendez, your Service Advisor, will appreciate knowing how you feel. Like my entire Service Team, he is one of the reasons that so many of our customers return to us for their service. TRUST and FAITH in their fine work has giving us a great reputation and we have customers like yourself to thank for that. So glad you are a member of the Sport Mazda family of owners. Jay Mealey, GM/Owner

Sport Mazda responded

Thank you so much for your review and for the TRUST that you place in our service team. To a person, they all are committed to ensuring that every car that leaves here is safe and that every customer is happy. Thank you for naming Stephen Mendez. He is an outstanding Service Advisor and will appreciate reading this review. So glad to have you as our customer. We look forward to continuing to provide second-to-none service to all of our Sport Mazda family of customers. Jay Mealey, GM/Owner