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2,680 Reviews of Sport Mazda - Service Center
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August 14, 2017
Excelent customer service Since I made my call to make the appointment Reina attended me very professionally, when I left my car too. And when I went to pick up my car Reina wa Since I made my call to make the appointment Reina attended me very professionally, when I left my car too. And when I went to pick up my car Reina was taking care of another client and Mr. Stepen Mendez, he was very professional. excellent service. More
by Meledith
August 12, 2017
Good experience As soon as I walked in I was greeted with a smile. The waiting area is very nice and comfortable. Big TV's, complimentary coffee and bottled water. Th As soon as I walked in I was greeted with a smile. The waiting area is very nice and comfortable. Big TV's, complimentary coffee and bottled water. There is also a TV monitor of the service station so you can see your car being taken care of. I went in for an oil change and they took their time. I waited almost 2 hours but it was worth it. More
by tbot182
Employees Worked With
Ellie Diaz
August 04, 2017
Excellent Service The Dealership is top notch with amenities such as T.V screens and IPads, coupled with their Very helpful associates, this makes for a great dealershi The Dealership is top notch with amenities such as T.V screens and IPads, coupled with their Very helpful associates, this makes for a great dealership. Service was a bit slow it was the first day the services reps using the IPads but it is understandable. Ellie called me to tell me all the work my car needed and approved it. My car now is running like a brand new car. More
by mmcpo29
Employees Worked With
Ellie Diaz
August 03, 2017
Difficult to reach my assigned service advisor. Better location than previous one, friendly & helpful staff. My service advisor needs to put aside some time during the day to return customer message Better location than previous one, friendly & helpful staff. My service advisor needs to put aside some time during the day to return customer messages no matter how overwhelming or understaffed (if applicable). I understand there was there was a new i-pad service program initiated the day before but I believe it's poor customer service not to return customer calls in a timely manner. My other concern was I was left on hold for quite a few minutes to reach my advisor but if all the service was complete, it should be updated in your computer system, therefore allowing customer to speak with any service advisor. I liked working with Ellie but there's room for improvement on customer call backs. More
by MMANCINI
Employees Worked With
Ellie Diaz
July 27, 2017
Quick fix to a potentially large problem I had a quality issue with new car I purchased from Sport Mazda. Stephen scheduled me in immediately and had my car fixed within two hours of when I I had a quality issue with new car I purchased from Sport Mazda. Stephen scheduled me in immediately and had my car fixed within two hours of when I initially called. Thank you! My recommendation to the dealership would be to have more of a concierge experience so that I don't have to be transferred from the operator to service to parts back to service. This is irritating from a hospitality and customer service experience. More
by jrevell85
Employees Worked With
July 22, 2017
"...helpful beyond what I expected." Stephen was friendly and helpful beyond what I expected. The car was in the service shop for 2 weeks and when I walked in to get my car, he recognize Stephen was friendly and helpful beyond what I expected. The car was in the service shop for 2 weeks and when I walked in to get my car, he recognized me and welcomed me by name. He genuinely showed concern that the work that was done met with my approval. He acted more like a friend than just an employee doing his job. More
by carl337
Employees Worked With
July 20, 2017
Super helpful and attentive! I always know what level of service I'm going to receive with Rob....Superb! Rob always takes the time to explain the service and he exudes integrity I always know what level of service I'm going to receive with Rob....Superb! Rob always takes the time to explain the service and he exudes integrity while doing so with a smile. Thank you for your continued excellent service! More
by Adam
Employees Worked With
Rob Nestor
July 20, 2017
Great service Very professional atmosphere...everyone encountered was very nice...great choice of refreshments to munch on while waiting for you car to be serviced. Very professional atmosphere...everyone encountered was very nice...great choice of refreshments to munch on while waiting for you car to be serviced...would definitely come back for any needed car repair More
by Russell
Employees Worked With
Ellie Diaz
July 16, 2017
Excellent Service Ellie Díaz es una representante muy amable y servicial con las personas y siempre busca la forma de dejar al cliente complacido con sus buenas atencio Ellie Díaz es una representante muy amable y servicial con las personas y siempre busca la forma de dejar al cliente complacido con sus buenas atenciones. More
by Jose Luis Calderon
Employees Worked With
Ellie Diaz
July 15, 2017
My experience Fernando Hernandez had Been the most helpful salesman that I worked with so far. I look forward to working with him in the near future. Fernando Hernandez had Been the most helpful salesman that I worked with so far. I look forward to working with him in the near future. More
by Adalberto21
Employees Worked With
Fernando Hernandez
