Spreen Honda Loma Linda

Excellent customer service for oil change Went in without an appointment and was very considerable wait time with the amount of people that were there. They put a rush on the car because they Went in without an appointment and was very considerable wait time with the amount of people that were there. They put a rush on the car because they knew I was waiting in the lobby. Very great friendly workers that specialize in customer service. More

Technically Reliable I have been using this Spreen Honda for almost 10 years on my current Accord. Once in a while there can be issues; long waits, car left dirty (grease, I have been using this Spreen Honda for almost 10 years on my current Accord. Once in a while there can be issues; long waits, car left dirty (grease, etc.), complementary wash not done at end of service and even something broken. Rachelle has been my service adviser the past few times and she always does her best to remedy any situations that may arise. She is a very courteous and kind rep and usually she is able to overcome any issues that may arise that is out of her hands and she had no part of causing (such as techs or service employees). I have been a little worried about bringing my car in because of some issues in the past couple of years (again, caused by service personnel and NOT my adviser). This time, things went so smoothly... I was given a loaner so I didn't have to wait around for 4-5 hours. Rachelle made things affordable and verified what was necessary. She was thorough and paid attention to my requests and answered my questions well. I have always trusted Spreen Honda but a year ago may have given 4 stars but this time it is a 5 star rating for sure due specifically to Rachelle's more than just professionalism but her care and concern for me as a customer and her kindness as a human being. I didn't receive the complementary car wash at the end of service even though I tried to verify with the cashier. Many of the non-technician service employees need to be more thorough and trained how to interact with customers better. The guys that bring up the cars can be vague and impersonal and disregard you completely. Regardless of this, I still rate the service a 5 because of Rachelle. More

Great service , quick and easy, always come here. I know I get best service for my 6 year old car with 84,000 miles on it. , quick and easy, always come here. I know I get best service for my 6 year old car with 84,000 miles on it. More

Waiting time mix up Was told that changing front brake pads and replacing brake fluid would take about 2 hours. Seemed long, but I decided to wait at the dealer. 2 hours Was told that changing front brake pads and replacing brake fluid would take about 2 hours. Seemed long, but I decided to wait at the dealer. 2 hours later was told it would be another hour. 1 hour later was told would be 1 more hour. Ended up waiting 4 1/2 hours. Turned out the mechanic was working on my car and another one 'at the same time', but the service guy wasn't told. Everyone's very friendly and courteous, but it was very frustrating to wait twice as long as I was told. More

Installation of navigation system I was having difficulty installing a new navigation system so I brought the car in to have it installed. It was done quickly but I thought that the co I was having difficulty installing a new navigation system so I brought the car in to have it installed. It was done quickly but I thought that the cost for having it done was rather high, considering that it only took about 1/2 hour. My service advisor was very kind and helpful and gave me a discount, so that helped. More

Excellent I've been bringing my car to Spreen Honda for some time now and I must say they have always treated me great. I just had the lights replaced because o I've been bringing my car to Spreen Honda for some time now and I must say they have always treated me great. I just had the lights replaced because of a recall and everything moved quickly and smoothly. They took care of everything and called me back as soon as the car was ready. More

Service Trouble and worry free. They were friendly and helpful. The time seemed to go by rather quickly while I was waiting. I would highly recommend Spree Trouble and worry free. They were friendly and helpful. The time seemed to go by rather quickly while I was waiting. I would highly recommend Spreen Honda and More

Personal and Excellent Service! Spreen Honda treats me like family. I feel like I am the one throttling what is worked on and what to wait on. The representative was super friendly a Spreen Honda treats me like family. I feel like I am the one throttling what is worked on and what to wait on. The representative was super friendly and informative. The waiting area was clean and well stocked. They always have shuttle availability and the shuttle vehicle is always newer and smooth. I love the peace of mind of knowing that this dealer sees and works on Hondas, ALL day so...if something needs attention with my vehicle, it’s going to stand out to them and I will be made aware. I feel safer knowing my car is well taken care of. More

Short wait!!! THEY MADE ME FEEL LIKE A FAMILY MENBER... I only waited for 40 min. Also the representative Adan explained each of the tasks very courteous, friendly THEY MADE ME FEEL LIKE A FAMILY MENBER... I only waited for 40 min. Also the representative Adan explained each of the tasks very courteous, friendly and polite. Thank you Spreen Honda to made me feel very appreciate customer More

Quick and friendly Melina was very helpful. I did not have my Honda car care card with me, she took my vin and found all my information. She told me it would be about an Melina was very helpful. I did not have my Honda car care card with me, she took my vin and found all my information. She told me it would be about an hour and yup got my car in a hour washed and serviced. More