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Spreen Honda Loma Linda - Service Center
Loma Linda, CA
2,105 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,105 Reviews of Spreen Honda Loma Linda - Service Center
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April 22, 2023
The service quality has gone down the last couple of years. I find it hard to justify the extra expense for the level of service I now receive. 6 times (almost in a row) they failed to place an oil chan years. I find it hard to justify the extra expense for the level of service I now receive. 6 times (almost in a row) they failed to place an oil change sticker. My last visit I mentioned they forgot that TWICE in a row the previous trip (they had to order a part so I had to come in the following day). On the previous trip I was also disappointed because I made an appointment the previous day to have the window regulator and they didn't order the part in. Additionally, this is the 3rd time they failed to reset the MAINT light. Now I have to drive around with the light on all the time. Another disappointment is Spreen no longer apparently inspects your vehicle when you bring them in and advise what service you need. I recently inquired about a recommended service (per their flyer) via their live chat on their website. I asked for the service department and I got somebody who didn't know ANYTHING about the service department. I gave my info up front. When the person said he'd have to get someone to get in touch with me and then asked for my information. Apparently they didn't know anything about customer information either. Why am I paying a premium for the same service I get at the local shop (and at this point may have better service)?? Twice I requested a manager to contact me. I guess keeping their job instead of taking care of the customer is the priority because nobody ever contacted me... More
by YAVANIUS
Employees Worked With
Vince
April 21, 2023
Yes every time my maintenance minder appear? I see to it that I will bring my civic to your service department, because I like you service advicesor specially Jessie. He was so professional the I see to it that I will bring my civic to your service department, because I like you service advicesor specially Jessie. He was so professional the way he handled my needs. I like also how hee explain everything when it comes to the result of my services after it was done. That is why I always bring. my civic at your dealer since I purchased it. More
by rolliedeguia
Verified CustomerEmployees Worked With
April 13, 2023
It was an expensive and I don’t think I need to get some of those services done. But he stated it was best for the car but my dad on the side said I don’t need car tires rotate all the time. of those services done. But he stated it was best for the car but my dad on the side said I don’t need car tires rotate all the time. More
by JAM_100293
Employees Worked With
Matthew
April 10, 2023
Had the best experience, since I got in until until I picked up my car. picked up my car. More
by MDA19912010
Employees Worked With
April 10, 2023
Great service , very clean and organized, everybody is very polite and helping with all our needs very polite and helping with all our needs More
by AGARCIAORG
April 03, 2023
Rachelle Is the best . My van is driving much better the noise is gone and it’s much steadier…. My van is driving much better the noise is gone and it’s much steadier…. More
by VGURROLA
Employees Worked With
April 01, 2023
The service is not the same as it use to be. I doubt that my tire pressure was checked, as when I drove away about 2 blocks my tire pressure light came on. I got home and checked my pressure a I doubt that my tire pressure was checked, as when I drove away about 2 blocks my tire pressure light came on. I got home and checked my pressure and one tire was a little low,but all needed a little air. I have been a Spreen customer since 2010 and it use to feel like a place I could trust and a family atmosphere, now it feels like a typical service station where you are questioning the services being recommended and the pricing has more than doubled in the past 12 years. But unfortunately this is not only true to Spreen, but the high cost to maintain your vehicles is everywhere. I hope to find a service station I can trust in the near future as my vehicles continue to get older. More
by Mairo
Employees Worked With
