Springfield Acura

This dealership is terrible for service. I've brought my car in for routine service as well as issues with the breaks. 50% of the time the car came back worse than when I brought it in. Most recently i had car in for routine service as well as issues with the breaks. 50% of the time the car came back worse than when I brought it in. Most recently i had basic service (oil change and wheels rotated) and they only put 2 lugnuts back on 1 was so lose it was basically falling off. The customer service people only care about getting 5's on their "survey" but dont care about whether your car is actually fixed. As for the actual mechanics, it doesnt seem like they know what they're doing., More

When I went to Springfield Acura, I had already been to Montclair and had an offer waiting. I just wanted to take a look at a different color. The TL at Springfield had 15,000 LESS miles on it than the one Montclair and had an offer waiting. I just wanted to take a look at a different color. The TL at Springfield had 15,000 LESS miles on it than the one at Montclair so I was going to see if I could get a better deal. Firsy of all, the sales rep Anthony ran over a parking cone while he was backing the car out for the test drive. He blew smoke up my xxx the entire ride saying how I seemed knowledgable blah blah blah. When we got back I told him what number I wanted to see without disclosing the offer I had standing at Montclair. He came back way over what I had said. He then proceeded to look at my trade in, come back in, walk right by me and into the finance office. He then came back with the same number I had previously turned down. Then I told him about the offer at Montclair and that his car had 15,000 more miles on it. He left AGAIN and came back with the finance guy who told me that there is no way that he could give me that price. He was a snooty xxxxxxx. In the end, the knocked $3 dollars, yes, $3 dollars off the monthly payment offered to me at Montclair. Then they pulled out the big guns and had Steve Levin come out who "had been working in the car business for 40 years" and he told me that when I go back to Montclair and the offere has changed to come back and see them and their crappy offer would still be there. Needless to say I left, went to Montclair, bought my car in under an hour and called Springfield to inform them that the offer was still there and I had purchased the car. I would not refer anyone to Springfield Acura. A waste of time, energy and money. More

I printed off a $200 coupon from the SpringfieldAcura site - good it I test drove. I was ready to buy - and they told me I could only redeem the $200 coupon - IF I BOUGHT AT ANOTHER DEALER!!!!! What??? site - good it I test drove. I was ready to buy - and they told me I could only redeem the $200 coupon - IF I BOUGHT AT ANOTHER DEALER!!!!! What??? So - I went to Princeton Acura - who are FANTASTIC btw - and then went back to them to collect - and STILL NOTHING! Do not deal with them. They do not operate in good faith. More

Had a nice experience with this dealership. I set the price over the phone for the new lease for Acura TSX. The price was really good, easy going people. No unexpected surpises. Thanks Joe, Jay and th price over the phone for the new lease for Acura TSX. The price was really good, easy going people. No unexpected surpises. Thanks Joe, Jay and the rest of the crue. More

I recently purchased a brand new car 2008 ACURA RDX WITH TECH from Springfield Acura and my Sales Consultant was Mr. Michael MacDonald. I would highly recommend them for the ff. reasons: 1. best invoice pr TECH from Springfield Acura and my Sales Consultant was Mr. Michael MacDonald. I would highly recommend them for the ff. reasons: 1. best invoice price,aggressive pricing 2. best price quote with initial email,no haggle,unbeatable price 3. Professional in treating buyers 4. Committed to the agreement or deal 5. Patient in answering questions or emails from educated internet buyer 6.Fast paper work and purchase process Only constructive comment is inconsistensy in providing info about waiting period in ordering the car BUT this is due to two salesman different information given to the customer. Overall I am happy and had a good car buying experience although I did everything over the i-net & phone. I went to the dealer once just to pick up the car. The transaction was smooth and hassle free. More