Springfield Acura

always great service. not a long wait. friendly staff willing to help and provide answers to any and all questions happy customer for several yrs willing to help and provide answers to any and all questions happy customer for several yrs More

He did an FANTASTIC Job!!.. my experience was really nice because I was there for an oil change and when I left the service light was still on. I called & spoke to Fernandez and he made me feel like my probl because I was there for an oil change and when I left the service light was still on. I called & spoke to Fernandez and he made me feel like my problem was his problem and he took care of my questions and concerns with out hesitation. More

My boyfriend's experience this morning was a very positive experience. Manay was very professional & explained everything that need to be done. He answered all the questions and the wait time was not positive experience. Manay was very professional & explained everything that need to be done. He answered all the questions and the wait time was not long. More

My car was done quick. Sandro was the service rep. He was very nice and made sure my car was ready in Timely manner. Thank you very much.. very nice and made sure my car was ready in Timely manner. Thank you very much.. More

Mr Sandro Rosario is the best service advisor, he listens, and makes sure what I needed done in my car was done to my satisfaction. Not always the case in other experiences except when I'm helped by listens, and makes sure what I needed done in my car was done to my satisfaction. Not always the case in other experiences except when I'm helped by mr Rosario More

Here is "why" I am giving this review - Great experience as ALWAYS especially in working with Jaime. He always explains things so that "I" can understand them. experience as ALWAYS especially in working with Jaime. He always explains things so that "I" can understand them. More

People are great and honest. Told me alot about my car that I needed to know . great service. I would definitely go back for service. that I needed to know . great service. I would definitely go back for service. More

A Service Advisor was very nice and helpful, he gave me an excellent service and a good price it is worth it to go far away. an excellent service and a good price it is worth it to go far away. More

The service we received was exceptional, the registration process was lengthy because Jamie was by himself. We rated the service highly because despite the short staffing during this process, Jamie mainta process was lengthy because Jamie was by himself. We rated the service highly because despite the short staffing during this process, Jamie maintained a very professional attitude and demonstrated exceptional customer service. Philip and irma Anderson More

Mislead by this dealer and not fulfilling the commitment which otherwise is suspicious sales . Bought Certified Vehicle from this dealer and when time came to execute certified vehicle warranty, dealer d which otherwise is suspicious sales . Bought Certified Vehicle from this dealer and when time came to execute certified vehicle warranty, dealer deny that they sold a certified vehicle to me. This vehicle was advertised certified and bought certified but Dealer refuse to acknowledge dealer signed certified check-list and Acura certified booklet as proof of buying a certified vehicle and also mentions that advertising "Certified" does not mean they sell it certified. Called this dealer few times to sought out this issue, they kept tossing me from one person to another and no one was able to tell me how do they authenticate a certified vehicle!! When booked the vehicle for service I mentioned what is the problem with the vehicle. When I took it to dealer on service date, the service manager refused to take the vehicle giving lame excuses like they do not have technicians to fix problems with this vehicle, they only have technician to change oil and look after minor stuff. PATHETIC!! Acura client services has been worse then the dealer. Long story short.. I have been sold a faulty vehicle by this dealer at premium pricing and not the dealer or ACURA want to resolve this issue. Be EXTRA EXTRA EXTRA careful when you buy certified vehicle from this dealer, ask how they authenticate certified vehicle, have it signed and sealed by them and at the sametime contact Acura client services from dealer office to complete any transaction. You cannot trust this dealer! More