Springfield Acura

Rich P, our salesman, and Robert Avison, General Manager, were as professional and helpful as possible. The entire buying process was smooth, honest and up front. We were given a very fair price and treated were as professional and helpful as possible. The entire buying process was smooth, honest and up front. We were given a very fair price and treated with respect. What was extremely impressive to me was how much Robert Avison and his staff went out of their way to help me with my leased car. I needed to wait about 6 days to return my leased car. Springfied Acura put my car in their secure lot, returned it to the Toyota dealer on my behalf, and even took the license plates to the DMV for me. They took a stressful situation for me and went over and beyond what a car dealership might normally do. They could not have been more helpful. They did everything they could to assure that my issues would be taken care of. Also, Robert and his staff were very courteous and called to provide updates as the leased car was being processed. I thank them very much for everything they did... This was the most enjoyable car buying experience I have ever had! By the way, my new 2011 MDX is awesome...truly amazing car! I am thoroughly enjoying it. Great dealer and terrific help!! More

Tony was so very patient with us - no pressure. We started looking in March of 2010 but then went into contract on the sale of our home and it was a long drawn out process (and you don't buy a car aft started looking in March of 2010 but then went into contract on the sale of our home and it was a long drawn out process (and you don't buy a car after applying for a mortgage!!). Finally, having moved into the new home, we went back 3 months later and he remembered us. He then took us on test drives (both separately) made sure our kids were occupied and that we were doing the best thing for them too - then we got cold feet - did we really need the 2nd car or could my husband walk to the station? My husband - the accountant - decided after the first cold walk to the station that we definitely needed the car but wanted to try and find a deal on the 2010 runout as it was now Sept. So we went back to Tony and he told us what he had in stock and what he could offer. I then spent the rest of Sept running from one dealer to the next in NJ trying to find that deal but definitely I was getting the most help and transparency from Tony. Eventually, we missed all the 2010s as we couldn't find the color we really wanted. Then Tony offered us a great deal on the 2011 (purchase) and every time we called him for more information or whether he could better someone else's offer he was never pushy, always did what he could and understood that we were trying to get the best deal. He always called straight back if we needed a response and was so reliable. We finally decided that even though we have a deal for $1500 less about 1/2 hour away, we wanted to work with Tony. We went back and spent an agonizing 2 hours with him because we couldn't decide on a color. We are now the proud owners of an MDX and I couldn't speak more highly of the assistance and patience that we received from Tony. The admin guy, John Neals, was also so very helpful and we ended up buying the additional completion insurance from him. Go to Springfield Acura - worth the trip from anywhere. The service and parts guys are also great to deal with - getting our plates from them and new mats. Ask for Tony!!! More

The salesmen were very helpful, not pushy and genuine. They answered questions, were able to work within my parameters and were also very responsive. We had a complicated lease deal and both Tony and anot They answered questions, were able to work within my parameters and were also very responsive. We had a complicated lease deal and both Tony and another gentelman were very helpful in making the deal happen. More

I met with Rob twice. The first time he explained the TSX features to me, and the second time he took me on a test-drive. Haven't bought yet, but feel comfortable with Rob and will give him the business TSX features to me, and the second time he took me on a test-drive. Haven't bought yet, but feel comfortable with Rob and will give him the business if he is competitive on price. Knowledgeable, friendly, and zero pressure. More

I have never been disappointed by the service I have received at Springfield Acura since the first day I took my car there...Victor Rodriguez is a pleasure to work with and he always makes the visit a w received at Springfield Acura since the first day I took my car there...Victor Rodriguez is a pleasure to work with and he always makes the visit a wonderful experience along with Jessie who makes sure the loaner is good for me. I was at the point where I never wanted to have my car serviced with Acura ever again until I came to Springfield Acura and I can say that no matter what my car needs I will make sure to bring it to Springfield Acura only. More

I had an issue with my battery and without a scheduled apppointment, the service team at Springfield Acura did a great job in responding and rectifying my problem. The staff was courteous and provided re apppointment, the service team at Springfield Acura did a great job in responding and rectifying my problem. The staff was courteous and provided regular updates concerning status with the car. I will continue using Springfield Acura for my MDX service needs. More

I purchased a 2010 TSX w/Tech from this dealer in March and went to have my first service (Oil Change) a few weeks ago. In addition, one of my chrome pillars seemed to be defective and they looked at it wh and went to have my first service (Oil Change) a few weeks ago. In addition, one of my chrome pillars seemed to be defective and they looked at it while they changed my oil. Without hesitation they scheduled a new appointment (a few days later to order parts) and hooked me up with a new ZDX w/tech for a loaner while they replaced the part for free. Car looks and feels great! The service was dead on and I was treated with respect throughout the whole experience from all employees (valet, service manager, Chris, etc.). I will continue to service my Acura at this dealership in the future! More

This service department is the finest I have ever dealt with. My only negative criticism is that the prices are too high; nevertheless, the service reps & management usually offer a discount, and have eve with. My only negative criticism is that the prices are too high; nevertheless, the service reps & management usually offer a discount, and have even performed work with no charge on occasion. This department does deserve the highest rating I can give it. I travel very far out of my way to have my car serviced at this facility, and I will continue to do so as long as the quality of service remains as it is. More

Dealership is very responsive to all requests. I was able to get the appointment when I wanted it. Service people met me @ the door. The dealership is once again washing the cars on premises after service ap to get the appointment when I wanted it. Service people met me @ the door. The dealership is once again washing the cars on premises after service appointment instead of having to take it to another location after the appointment. More