Springfield Acura

Springfield Acura listed a car on cars.com for a great price. I called to see if it was still available. They confirmed this to be the case. I took a half day off of work to go there and buy it. When price. I called to see if it was still available. They confirmed this to be the case. I took a half day off of work to go there and buy it. When I arrived, the salesperson told me the car was no longer available. When I asked for the same price on a similar car, he said the price in the ad was wrong. When I asked why the ad was up for 10 days with a wrong price without being taken down, he had no answer and he was very very rude. This was around a month ago and I've since forgotten his name. Older guy...late 50's....over 6 feet tall. Overall, I found Springfield Acura to be that bad combination of rude and useless. I would not recommend them. More

This is my 4th RL love the car, love the dealership. Honest, realiable and always keep to their word. Would highly recommend the service department have been using them for years to keep the car runnin Honest, realiable and always keep to their word. Would highly recommend the service department have been using them for years to keep the car running so far 120,000 miles and still rides smooth and comfortable. More

I had a cracked wheel rim, which caused the tire to be unable to keep up air pressure. Also, I had work-related travel that caused me to leave my wife responsible for getting it fixed so we could have us unable to keep up air pressure. Also, I had work-related travel that caused me to leave my wife responsible for getting it fixed so we could have use of the car. Victor was very helpful to my wife when she brought in the wheel. He was very helpful to me as well when they mounted the wheel. Additionally, he checked some other parts of the car while there and it turned out I needed a battery, which he was able to replace right then. As I use my car for work a lot, it would have been a disaster if I was stranded somewhere with a car that would not start. Overall, I feel like I got my money's worth and I feel like my car is ready to last for a long long time. More

This was my first time with Scott who quickly assisted me as Jamie was with another customer. He promised me my car would be done in one hour for a recall item and it was complete in 58 mins.an was just as p as Jamie was with another customer. He promised me my car would be done in one hour for a recall item and it was complete in 58 mins.an was just as polite and helpful as Jaime who has done all my other appts. and is always kind, polite and prompt and knows me as soon as I walk in the door. I have found from the salesman, Ibramin, who sold me my car, and it took many trips and driving him crazy while I made up my mind to buy and still comes and greets me everytime he sees me, to Eric who helped me take out an extended warrenity, to Jamie who has never failed to be of utmost help anytime I had a problem. I even had my daughter buy her pre-owned honda from this dealer with an extended warrenity, because of the kindness and careing employees of Srpingfield Acura. I am happy with my Acura and would buy another and only from Springfield Acura! Thank you, Victoria Angen More

My new Acura RDX had a windshield crack for more than a week now which I believe it was due to a manufacturer defect. I had challenging to get this issue resolved. However, the dealer called and promised t week now which I believe it was due to a manufacturer defect. I had challenging to get this issue resolved. However, the dealer called and promised to resolve this issue next week. So I am updating my review on this dealer and hope that it will be resolved promptly as they promised me. More

Had warranty work done for navigation. Brought in initially at the end of April and they were able to diagnose the problem and order the parts. Repair was fast done right! Jaime made sure I was able initially at the end of April and they were able to diagnose the problem and order the parts. Repair was fast done right! Jaime made sure I was able to get in and out quickly to make a scheduled work meeting. Great job all around. Have been using this dealership for service for a number of years and the work and customer service has always been great. Purchased a vehicle here too (2002 MDX) which was also a very pleasant experience. More

Service was awesome from start to finish. I made the appointment online -- plenty of availability next day --, was greeted nicely and promptly, and service was completed in a reasonable amount of time. appointment online -- plenty of availability next day --, was greeted nicely and promptly, and service was completed in a reasonable amount of time. The waiting area has plenty of room, comfortable seating, flat screen TV, newspapers and complimnetary drinks/snacks. The repair has corrected the problem. Definitely recommend and will return again. More

I highly recommend springfield acura -- their service department is A rated- waitin time is in minutes - if at all- very prompt service- appt. can be made the same day or the next- jaime james and servi department is A rated- waitin time is in minutes - if at all- very prompt service- appt. can be made the same day or the next- jaime james and service manger Robert are friendly - respectable and courteous and they always tell u before any work is done the price- and their service fees are very competitive- and most importantly- the work is done correctly the first time no comin back for the same repair- its a done deal- loaners are always availble if asked for-- More