Springfield Ford Lincoln

Let me start by telling you a little about myself - I'm currently restoring a 1968 Mercury Montego MX with a 302 CID V-8 engine and a 1971 Ford F100 Sport with a 240 CID straight-six engine. My daily driv currently restoring a 1968 Mercury Montego MX with a 302 CID V-8 engine and a 1971 Ford F100 Sport with a 240 CID straight-six engine. My daily driver while I'm working these two projects is a much less glamorous, but every bit as dependable 1993 Ford Taurus GL. I love my Fords. Unfortunately, through no fault of the dealer, they no longer support or carry parts for the '68 and the '71, so for both of those projects I've been forced to search high and low for parts with no reliable source for what I need for the two old Fords. While dealing with an issue with the '93 Taurus, I figured I'd give the dealer a shot, maybe they had what I needed in stock. After all, the Taurus isn't nearly as old as the Montego or the F100. This was my first experience using the dealership to source a part. I've also worked in an aftermarket parts house, and I understand the difficulties involved when a customer comes through the door and attempts to describe the part they need. Its no easy task for the parts specialist to figure out what the customer needs, especially when the customer neglected to bring the old part, and even more so when there's a dozen different actuators involved in any vehicle and the customer describes it as, "that ignition actuator pin thingie that goes to the switch." I admit, I should have been more prepared and more helpful in communicating my needs to the staff, but that actually didn't matter. Within minutes of my blundering in the door and unhelpfully describing the "actuator thingie", Al Ianieri had the diagram of my Taurus' steering column up on the computer screen, and we were looking for a part I was unable to properly name. After several more moments of me stumbling over myself and muttering technical terms like, "thingie," "doohickey," "whatsit," and "thingamabobber," Mr. Ianieri stepped away from the computer, went to one of the parts cabinet and pulled the exact part I was unable to properly articulate to him. This parts specialist knew his stuff so well, he was able to translate my useless technical terms and pull the correct part from memory and place it into my hand. His courtesy, professionalism, knowledge and experience are a credit to Ford Motor Company and the Springfield Ford dealership. My first experience using the this dealership was exceptional, and so long as they carry the parts I need, I'll be back again and again. More

i had very good experience at your ford dealership. Mrs. rita feheery had time for me she a customer at the time .rita very helpful after sale of the mustang. rita feheery had time for me she a customer at the time .rita very helpful after sale of the mustang. More

THE APPOINTMENT WAS SET UP TO HAVE BRAKES LOOKED AT BECAUSE BRAKE LIGHT WAS COMING ON & OFF--IRONICALLY THE NIGHT BEFORE, THE CAR STARTED OVERHEATING & ON THE DRIVE OVER TO THE SHOP THAT MORNING THE CA BECAUSE BRAKE LIGHT WAS COMING ON & OFF--IRONICALLY THE NIGHT BEFORE, THE CAR STARTED OVERHEATING & ON THE DRIVE OVER TO THE SHOP THAT MORNING THE CAR STARTED MAKING A HORRIBLE NOISE--NO PRIOR WARNING OF ANYTHING ELSE WRONG BESIDES POSSIBLE BRAKES. WHEN JOE MERTZ FIRST CAME TO TALK TO ME AFTER CAR WAS LOOKED AT--IT DIDN'T LOOK GOOD. I HAVE A 2000 TAURUS, WHICH I LOVE & HAVE ALWAYS KEPT UP WITH THE MAINTENANCE. THE THOUGHT OF POSSIBLY HAVING A BAD MOTOR,& HAVING TO BE FACED WITH THAT DECISION RIGHT NOW, WHEN TIMES ARE SO TOUGH WAS OVERWHELMING. JOE WENT BACK TO TALK TO THE MECHANIC & WE DECIDED THAT I WOULD LEAVE THE CAR FOR A COUPLE OF DAYS TO DETERMINE FOR SURE IF MOTOR WAS BAD BEFORE EXTENSIVE WORK WAS DONE. JOE TOOK CARE OF CALLING ENTERPRISE FOR A RENTAL CAR & GOT ME TO WORK QUITE QUICKLY & ALSO CALLED THAT DAY TO GIVE ME "WONDERFUL" NEWS---MOTOR WAS NOT BAD. THEY DID THE OTHER WORK & I HAD THE CAR BACK THE NEXT DAY. MY THANKS TO JOE & TO SPRINGFIELD FORD---I AM VERY GRATEFUL. More

I've just added a 2011 Ford F-150 to the vehicles my wife and I already own-a 2007 Mustang and a 2008 Ford Explorer, all bought at Springfield Ford, and the second one I've purchased from Bob Flick. Bob is and I already own-a 2007 Mustang and a 2008 Ford Explorer, all bought at Springfield Ford, and the second one I've purchased from Bob Flick. Bob is the best car salesman I've ever dealt with. He's a man who takes his time to explain everthing. Knowledgable, friendly, and fair. As for the dealership, I have all my service done there. There prices and quality of work are second to none. More

Extremely happy with the service provided. Frank Bisciotti was friendly, patient, and very helpful in working out everything I needed to know. Never once felt pressured, or pushed into something I d Bisciotti was friendly, patient, and very helpful in working out everything I needed to know. Never once felt pressured, or pushed into something I didn't want to do. I highly recommend Springfield Ford to both first time, and veteran car buyers. I will be returning to them for our next car without a doubt. More

I purchased my 2011 Fusion in May. That whole experience was fantastic. Tom Devito was the gentleman who sold me the car and it was a perfect car for me. I love it! It is the very first Ford I have ever was fantastic. Tom Devito was the gentleman who sold me the car and it was a perfect car for me. I love it! It is the very first Ford I have ever owned, and I couldn't be more pleased with the entire experience. Today, however, I damaged a wheel cover at the car wash. Afraid that the damage could result in a problem with the tire, I immediately drove to Springfield Ford to have them take a look at it. I was helped promptly by Greg. He got my car in right away, in spite of the fact that I had no appointment, and a very nice young man named Matt worked on the car. Coincidentally, I had an appointment for an oil change two days from now, but they took care of that while the car was in the shop, saving me another trip back on Saturday. I was in and out in 1 hour with all the work completed, and the car looking brand new again! I am recommending Springfield Ford to everyone I know who is in the market for a new car--buy a Ford and buy it at Springfield! This is the way a company should do business!! More

On September 01, 2011 I went to the dealership to see and test drive an used Toyota Camry LE (2005, 46K miles) priced just below $12000 at carsdirect.com. I met Bill there. He accompanied me for the test dri test drive an used Toyota Camry LE (2005, 46K miles) priced just below $12000 at carsdirect.com. I met Bill there. He accompanied me for the test drive. He allowed me to drive only on local roads for few minutes. After the test drive, I asked him the price. He replied $12989. I told him that I saw the car at carsdirect.com with a price of $11989. He said "really" and he looked for the car at Carsdirect.com and couldn't find the price. He pretended as if I am lying about the price. I told him boldly that I saw the price in the internet. Then I told him that the "TRUE MARKET VALUE" for this car is around $10900 (when buying from a dealer assuming it to be in outstanding condition) as shown at Edmunds.com and I am willing to offer that price and I could buy it today. At this point he rudely said that "Had you tell me this price before, we wouldn't go for the test drive". This sort of rude comment was totally unexpected from a sales person. I left the dealership and informed the whole incident to the management by e-mail. At this point Mr. Steve Amabile replied to my e-mail and helped us a lot to seal the deal with a price of $11400. We were happy with the deal and purchased the car next day. In the weekend, as we were driving on the highway, we noticed unusually loud noise from underneath the car. On Monday morning I took the car to a certified mechanic for thorough inspection, and he found a mutitude of problems, that will cost more than $3500 (Three thousand five hundred dollars). Since we had 3 day money back guarantee, we took the car back to the dealership. They never told us that they will repair all the problems. They just took possession of the car. We had to sign couple of documents. They refunded the money that we paid by Credit card. The amount of money we paid by check was promised to be paid back, once they encash our check. When I inquired with our bank, we were told that Springfield ford has already encashed our check on 09/03/11. When we called them back with that information, we were referred to Justin and he told that eaither they didn't receive the money / or he can't verify it. After numerous unanswered phone calls and e-mails he told us that it will take at least 10 business days to get our refund check. We were extremely frustrated with this. We went to our bank, got a proof of transaction. Then called Justin. Finally he gave the returned check, when we showed the proof. The whole process is so much exhausting. Ultimately we are happy to get back the money. But one thing that I fail to understand is that, how could they sell an used car with so many problems (they claim that they did 86 points inspection!!!). We thought we will buy an used car from a dealer to avoid the hassle of getting it inspected by a mechanic. But ultimately we had to go through a completely exhausting process, had to spend around $100 for getting it inspected by a trusted mechanic and we are back to square one i, e, still looking to buy a car. So any body who wants to buy an used car from Springfield Ford, be aware! But we must admit professional and friendly behavior of Mr Steve Amabile. More

My mom needed a replacement vehicle very quickly. Since I live 200 miles away and was the buyer of the car, we had 48 hours to replace her totalled Hyundai. My mom has very specific needs when driving becaus live 200 miles away and was the buyer of the car, we had 48 hours to replace her totalled Hyundai. My mom has very specific needs when driving because she is very small, and she must be able to reach the pedals and see out the rear windows. Rita matched my mom up with a car that suited her perfectly, and she was extraordinarily patient with us throughout the whole buying process. She never made us feel pressured, and she answered all of our questions to our satisfaction. The whole transaction took hours, but Rita was great the whole time. We'd definitely send anyone looking for a car to Rita and Springfield Ford. More

Bob Flick was an absolute pleasure to work with. Made us feel like family, and met all our concerns and wants. Going forward I know I can depend on him with any concerns. We look forward to dealing with Bo feel like family, and met all our concerns and wants. Going forward I know I can depend on him with any concerns. We look forward to dealing with Bob in the future. More

I had a very nice experience. Rita who I purchased my car from was very helpful without being pushy as some sales people tend to be. Rita took a lot of the stress out of making such an important purchas car from was very helpful without being pushy as some sales people tend to be. Rita took a lot of the stress out of making such an important purchase. More