Springfield Hyundai - Service Center

Great Service From the very beginning when Chad remembered my name as I approached the counter I was feeling good about getting my Sonata serviced. The team was ab From the very beginning when Chad remembered my name as I approached the counter I was feeling good about getting my Sonata serviced. The team was able to locate a simple but difficult to find guage malfunction and repair the issue without aditional cost. I am starting consider a new car purchase and feel very comfoirtable that Springfield Hyundai will get my business. Mellissa has been very proactive in putting together proposal numbers based on my requirements. I'm confident this will enable the sales/trade-in process to be a smooth experience for everyone. More

I will never take my car to Springfield Hyundai for service! My Wife had the power lift-gate of our 2012 Hyundai Veracruz open automatically while traveling on the interstate. This has happened twice on us as we My Wife had the power lift-gate of our 2012 Hyundai Veracruz open automatically while traveling on the interstate. This has happened twice on us as well as the lift-gate not being able to close by itself. So in the interest of safety we turned the manual override switch in the glove compartment to the off position. Who want to have a lift gate that open on it own...right!!! So to make a long story short we gave it to Springfield Hyundai. They had the car for two days only to tell us the manual over switch was set to off and that is why it wasn't working. The funny thing is we told them that we put the switch in the off position because of the safety issues. So please take this as a warning that if your car is in for service at Springfield Hyundai,make sure the service was done and they didn't take the lazy way out. More

I am so disappointed with the recent service that I received. I can't see myself coming back to this service department, unless an emergency arises. I often share my customer service experience with my received. I can't see myself coming back to this service department, unless an emergency arises. I often share my customer service experience with my students, and will definitely use this as an example. AJ Henry was very personable, knowledgable, and considerate. My discussion with Steve Mountes was disappointing and lacked any personal consideration for my concerns. I am overall very surprised with the way all of this was managed, and I don't believe anything was attempted to appease a valued customer. In an economy that offers a multitude of options in the arena of car care/maintenance, it is my humble opinion that excellent customer service is only thing that will stand above the others and maintain a loyal customer relationship. More

Always respectful, friendly and helpful! I've been going for years and have always been pleased with their service. AJ and Chad go the extra mile!! going for years and have always been pleased with their service. AJ and Chad go the extra mile!! More

Service advisors are always courteous and knowledgeable. Always feel that they only recommend service that is truly needed. I have never had to wait for an unreasonable amount of time for service. Always feel that they only recommend service that is truly needed. I have never had to wait for an unreasonable amount of time for service. More

Service appointment was made for the the day after I called. I liked that the dealership was able to take me so soon. Service representative was friendly and informative. called. I liked that the dealership was able to take me so soon. Service representative was friendly and informative. More

Before going in for service I tried numerous times to use my dealership internet connection to schedule a date and time. System wouldn't allow. I've used the internet scheduler since purchasing my car in 2 my dealership internet connection to schedule a date and time. System wouldn't allow. I've used the internet scheduler since purchasing my car in 2008 so I was very frustrated with this new limitation. I tried but never did get an explanation why I was locked out. Without an appointment, Friday, 9/27 I went in for oil change & 108,000 mile service. Service department did not hesitate to accommodate me. It was necessary to leave car overnight. "AJ" graciously arranged a rental for me. I returned next morning the 28th for my car. I noticed after I arrived home that service neglected to install next oil change reminder on windshield. I called back, left a message for Steve Mountes, Service Director. Sunday the 29th upon initial startup I noticed a lifter tapping and rough idle. Monday, the 30th Steve returned my call regarding oil change sticker said they'd send one by mail. Steve had sent an email to rate my most recent service so I used that to report the concerns with my car and request return service the next Saturday, 10/3. Steve responded I needed to come in during week to have noise checked. I returned Friday 10/4. Again I was pleased. I waited while my car was checked out. "AJ" provided a detailed explanation of their findings as well as intelligent advice/recommedation how I should proceed. I appreciate the quality service I always receive a Springfield Hyundai Service Department and that I know I can trust them. My only complaint is the internet service scheduler is no longer working for me. More

Always very friendly and helpful. Have purchased both of my cars here and have service done here also. Will definitely keep coming back. Waiting room is clean and checkout is always easy. The service per my cars here and have service done here also. Will definitely keep coming back. Waiting room is clean and checkout is always easy. The service personnel are great. More

Staff at service deptartment was very helpful. Levans helped assist me with my service and was very personable and was a pleasure to deal with. helped assist me with my service and was very personable and was a pleasure to deal with. More

As always I have received great service from everyone I dealt with. Hopefully it will continue in the future. Sales and service have been excellent both times that I have leased my cars. At this time I dealt with. Hopefully it will continue in the future. Sales and service have been excellent both times that I have leased my cars. At this time I am pleased with my experiences. More