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Springfield Hyundai - Service Center

3.6

90 Lifetime Service Reviews

754 Baltimore Pike, Springfield, Pennsylvania 19064

90 Reviews of Springfield Hyundai - Service Center

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October 26, 2018

"Everett is top notch"

- Bob

Everett has always been knowledgeable, courteous and friendly. He is willing to work with me to get my car serviced and recommending needed items based on my driving. I highly recommend Everett.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Everett Hogge
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 06, 2018

"Excellent service department"

- She’s driving!

Staff was helpful and efficient! Tried to get same work done at a Hyundai service department closer to my home and they told me it would take at least a week because they didn’t have the right equipment in their store. Springfield Hyundai completed the work for me in less than an hour! So worth the trip!!

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Recommend Dealer
Yes
Employees Worked With
Herb Keller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Everett Hogge
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 13, 2018 -

Springfield Hyundai responded

We are glad that we were able to help with your service needs. Thank you for the positive review and we hope to see you back!

May 29, 2018

"Oil change"

- Tizzylish

Took my car for oil change. Guy never put my undercover back on and now they want to charge me for a new one. Never again will i go back.

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Recommend Dealer
No
Employees Worked With
Aj
Jun 04, 2018 -

Springfield Hyundai responded

The Service Manager has reviewed this and would like a chance to speak with you in regards to your concerns with your experience. Please give Stacey, the Service Manager, a call at your earliest convenience. You can reach her at 866-418-7587 ext 2301.

April 22, 2018

"Ripoff!"

- CarGuy

Ripoff! Brought my Azera in for a recall repair. Was told that I also needed wheel alignment, coolant system flush, fuel injector clean, and power steering flush. Trusted their assessment and performed all the services recommended. However, when I returned home and checked my service record, I found that I already had the coolant and fuel injection services performed less than a year ago at a different Hyundai dealership. Unlikely they are bad after ~6000 miles. What a rip-off! Never going back there again!

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Overall Experience
Recommend Dealer
No
Employees Worked With
Apr 23, 2018 -

Springfield Hyundai responded

The Service Manager has reviewed this and would like a chance to speak with you in regards to your concerns with your experience. Please give Stacey, the Service Manager, a call at your earliest convenience. You can reach her at 866-418-7587 ext 2301.

March 02, 2018

"Excellent Service "

- TNT

Krista Cherry was my service adviser for my recent 2015 Genesis Service visit. We modified the service from the originally scheduled plan and her communication was excellent - clear, concise and saved me a future visit. The rest of the Springfield service team was prompt and friendly.

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Recommend Dealer
Yes
Employees Worked With
Krista Cherry
Mar 06, 2018 -

Springfield Hyundai responded

TNT, Thank you for your time and feedback. We are pleased to hear you had an excellent service experience and look forward to serving your automotive needs in the future! Regards, Springfield Hyundai

February 13, 2018

"WORST SERVICE DEPARTMENT - DO NOT GO"

- AngryConsumer

WORST SERVICE DEPARTMENT - DO NOT GO My car was in the group of cars with an engine recall. Unfortunately the engine basically blew up the one day as I was headed to ski in the Pocono Mountains. I used my Hyundai Care to get free towing (which I thought was great) had my car's engine replaced in Allentown since it was the furthest they would tow my car back to my house. A week later I found that my coolant was constantly low and needing to be refilled (2 times in one week), WHICH NEVER HAPPENED BEFORE MY ENGINE WAS REPLACED. I took my car to my normal dealership (Springfield Hyundai) and AJ, their service department manager, told me they wouldn't even look at the engine without charging me $120. And if they found something that was the fault of the Allentown dealership they would charge me, and I would have to fight with the Allentown dealership to get my money back. SUCH A RIP OFF WHEN THE ENGINE PROBLEMS ARE A KNOWN PROBLEM. DO NOT GO DO NOT GO!!!! I have been going to this Hyundai for service SINCE I BOUGHT THE CAR (now at 60k miles), and they still treated me like this. Guess the thousands of dollars in business means nothing to them. EDIT: just so everyone knows reading this.. I called the Allentown Hyundai and explained my problem with Springfield Hyundai. Allentown Hyundai said they were surprised another dealership would ever treat a customer this badly and would happily check on the problem for me free of charge, (offered to change my oil and windshield wiper fluid for free while they were at it.) JUST GOES TO SHOW HOW BAD SPRINGFIELD HYUNDAI IS!

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Recommend Dealer
No
Employees Worked With
AJ (service manager not even listed on their site)
October 21, 2017

"Dirty deals"

- Dirty Deals

Purchasedo 2 lemons from this dealership. Do yourself a favor stay away, because once you purchase a car you're stuck. Going to my friends at Fox news

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Recommend Dealer
No
June 28, 2017

"Best Service Adviser and Best Service Department"

- A. Lee

Everet Hogge, Service Adviser, has always been courteous and attentive. He identifies my need and take care of it with the positive attitude. I had service experiences with other Advisers such as AJ, Mike, and Kristina in the past years. They are all kind, efficient, and caring professionals. I an recommend Springfield Hyundai Service Department to anyone without any reservation.

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Recommend Dealer
Yes
Employees Worked With
Mike Davis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Everett Hogge
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Stacey Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Stacey Miller, Service Manager
Jun 30, 2017 -

Springfield Hyundai responded

Thanks for the great feedback! We're happy to hear that Everet, AJ, Mike, and Kristina have all been so helpful and accommodating, and have made sure that your service experiences are always so hassle-free and efficient. It's wonderful to know that you have felt so confident and at ease with the customer care that has been extended to you, and we appreciate your business! We hope to work with you again in the future. Regards, Springfield Hyundai

February 26, 2017

"Great experiencw"

- Theresa Spellman

Ms. Rosa and Alark worked hard on the deal and took good care of me! I love my new vehicle and would work with Ms . Rosa and Alark again

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Recommend Dealer
Yes
Employees Worked With
Rosa Wells
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Alark Patel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 14, 2017

"Service"

- Traci

Everett Hogge made my experience pleasant and with ease. I was out in a timely manner as promised. My time is important and for that I appreciated!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Everett Hogge
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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