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Springfield Mitsubishi
Springfield, PA
39 Reviews
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Showing 39 reviews
April 16, 2026
I had a very disappointing experience with the service department at Mitsubishi in Yeadon, PA. I brought my vehicle in on Friday for a key replacement, rim repair, and an oil change. I understood that department at Mitsubishi in Yeadon, PA. I brought my vehicle in on Friday for a key replacement, rim repair, and an oil change. I understood that rim repair could take a few days, but once I was told the rim repair was denied, there was no reason for my vehicle to still be delayed for basic services like an oil change and key replacement. The biggest issue was being told that “cosmetic rim damage is not covered,” when my contract clearly includes Tire & Wheel coverage with cosmetic repair. I had to advocate for coverage that I already pay for, which should never be the customer’s responsibility. To make matters worse, I was told I requested a rim replacement—which I did not. I specifically requested a repair. This miscommunication led to further delays and frustration. My interaction with the Service Manager, Steve Cravotta, was also unprofessional. He did not properly identify himself when answering the phone and questioned me when I asked for compensation due to the inconvenience. At one point, I was even told I “did not have to leave my vehicle,” which was inaccurate given the services requested. Overall, this experience lacked clear communication, accountability, and professionalism. Due to this, I will not be returning to this service center. I hope this review helps others make an informed decision. More
by Queenofona
Employees Worked With
Steve
January 22, 2025
I brought a 2023 Mitsubishi Outlander from this dealership and only after a year the vehicle started breaking down. I have spent more time in Lyft rides than in this vehicle. The dealership sells l dealership and only after a year the vehicle started breaking down. I have spent more time in Lyft rides than in this vehicle. The dealership sells lemon vehicles . More
by MAD AS HELL!!!!!
Employees Worked With
Calvin
