St Charles Nissan

Prices deceiving I normally would not write a review but this needs to be said! The first guy I dealt with "joe" never called back with a price, waited a week. Second I normally would not write a review but this needs to be said! The first guy I dealt with "joe" never called back with a price, waited a week. Second guy "anthony" said the price online was for only people who finance. Wow, okay I asked him to help me over the phone because I do not have 4-5 hours to spend in a dealership. He acted super annoyed and finally asked me my vin number for my trade in which took at least 5 times to repeat it bc he was so over it and not wanting to even go over this. I was so over this dealership at this point. But the lady I spoke to was so sweet and helpful I didn't want to put the whole dealership against these two ignorant salespeople. Then I find out yes the "price" is not the price when they pride themselves on no games, no gimmicks! WRONG!!!!! The Internet price always jumps up $3,000 - 5,000! Buyer beware!!!!! Such a joke. I have a friend that knows the GM and still no discount. This place is more that gimmicks and games than I have ever dealt with! I would rather pay way more than I think I should somewhere else because of this dishonesty! More

Bad Salesman I stood outside and shook hands on a price and salesman said "for sure if it makes your wife happy". I can do the price, even a bit lower for you. he I stood outside and shook hands on a price and salesman said "for sure if it makes your wife happy". I can do the price, even a bit lower for you. he then ran credit report on the deal and then came back saying he made a mistake and the car is only $500 off instead of the $995. It is wrong to tell a customer one thing and run report before telling you a new higher price. Fraud! Beware!!! More

Go see Paul Hinton!! Within five minutes on the lot we were greeted by Paul Hinton - A very knowledgeable, friendly and down to earth guy. I knew exactly what I had come t Within five minutes on the lot we were greeted by Paul Hinton - A very knowledgeable, friendly and down to earth guy. I knew exactly what I had come to look at and what my price range was. Paul was not the typical salesman that pushes you to buy a car. He understands that what your buying is an investment and truly wants to get you into the RIGHT vehicle. The best part is that the days following my purchase I received a phone call from Paul thanking me for the business. That is what stands out most to me. A dealership that is humbled to have you as "part of the family." I love my CPO 2016 Rogue. I'm so glad I chose this dealer and was able to have the BEST sales guy this place has. IF you are in the market I HIGHLY recommend you go speak with Paul Hinton. More

Awesome experience!!! I leased a new Rogue from St. Charles Nissan and the experience was awesome from start to finish! Bob, Cathy, Clayton and Dave made sure I got the ve I leased a new Rogue from St. Charles Nissan and the experience was awesome from start to finish! Bob, Cathy, Clayton and Dave made sure I got the vehicle I wanted at the price I wanted More

Great experience every time! Rick Cooper is very knowledgeable, professional and helpful. I have leased my last 3 vehicles from this location and it's always an easy process with Rick Cooper is very knowledgeable, professional and helpful. I have leased my last 3 vehicles from this location and it's always an easy process with Rick Cooper. Great customer service too. More

Love the Lease program I have been leasing and buying vehicles from St. Charles Nissan for several years now. The price, service, and treatment I have received go above and I have been leasing and buying vehicles from St. Charles Nissan for several years now. The price, service, and treatment I have received go above and beyond my expectations. I will continue to buy from St. Charles Nissan! More

Rude beyond belief We have leased cars for over 5 years from this dealer. We went to the dealership to trade our vehicle 6 months before it ended. We needed a larger o We have leased cars for over 5 years from this dealer. We went to the dealership to trade our vehicle 6 months before it ended. We needed a larger one for the addition of twins to the family. I made an appointment with Andy to look at minivans. When I arrived, nothing was ready and that was okay because of the excitement of everything. I took the minivan out and returned to discuss our options, he was too busy and had someone else quote some ridiculous number, stared at me for a minute and I left. Never heard from him except for his marketing calls for the last couple of months wanting us to trade for a new Maxima. Today I went to visit him based on a letter he sent stating they would like the Maxima back early due to used car demand. He didn't know what I was talking about and had Mark come tell me I should just keep it. Why was I being pushed off on someone else again? As I walked out of this unprofessional dealership, I noticed Andy eating in a chair in someone's office. The local Honda dealership had already satisfied our need for a new minivan and suggested keeping the Maxima for fun. We have purchased 2 new Honda cars! All because of the service! More

Great customer service and knowledge I was having a problem with my Nissan not starting and I tried everything I could think of. Then I called the service center and spoke to Clint I was I was having a problem with my Nissan not starting and I tried everything I could think of. Then I called the service center and spoke to Clint I was very stressed out and he calmed me down and then told me a trick to try. I went home and tried it and it worked. I can't thank him enough for making my day better. Not only did he help get my car started but he was patient with me on the phone and calmed down when I was a bit frazzled and that alone was very nice to have happen. Even if the trick would not have worked his demeanor on the phone was amazing and I am grateful. Thank you so much for everything. The small things do matter. More

Great experience, thanks Sean. I am very appreciative of Sean who helped me out in a desperate situation. He was very enjoyable and not like the typical aggressive car dealer. I fel I am very appreciative of Sean who helped me out in a desperate situation. He was very enjoyable and not like the typical aggressive car dealer. I felt comfortable being advised by him and believe that he had a sincere interest in me getting a good deal. I came in fairly late and even though the dealership closed at 9pm he stayed until 10:30 to explain to me the features of the car and figure out my new insurance with me. I would definitely recommend St Charles Auto, and especially Sean, to any of my friends. More

Great Person Mark took care of my sale on a new 2015 Pathfinder. I felt he was very honest when dealing with me and didn't push me to do anything I didn't want to. Mark took care of my sale on a new 2015 Pathfinder. I felt he was very honest when dealing with me and didn't push me to do anything I didn't want to. I was very aggressive with my negotiations and felt he was really trying to mediate a deal that the dealer would accept and that would make me happy. After we agreed on price and financing I had to return to the dealer twice before the purchase was finalized. At this time I really felt like Mark was providing me great service. Even though the deal was already complete he went above and behind to take care of my needs and make sure my time was being valued. Thanks Mark More