St Charles Nissan

Great customer service and knowledge I was having a problem with my Nissan not starting and I tried everything I could think of. Then I called the service center and spoke to Clint I was I was having a problem with my Nissan not starting and I tried everything I could think of. Then I called the service center and spoke to Clint I was very stressed out and he calmed me down and then told me a trick to try. I went home and tried it and it worked. I can't thank him enough for making my day better. Not only did he help get my car started but he was patient with me on the phone and calmed down when I was a bit frazzled and that alone was very nice to have happen. Even if the trick would not have worked his demeanor on the phone was amazing and I am grateful. Thank you so much for everything. The small things do matter. More

Great experience, thanks Sean. I am very appreciative of Sean who helped me out in a desperate situation. He was very enjoyable and not like the typical aggressive car dealer. I fel I am very appreciative of Sean who helped me out in a desperate situation. He was very enjoyable and not like the typical aggressive car dealer. I felt comfortable being advised by him and believe that he had a sincere interest in me getting a good deal. I came in fairly late and even though the dealership closed at 9pm he stayed until 10:30 to explain to me the features of the car and figure out my new insurance with me. I would definitely recommend St Charles Auto, and especially Sean, to any of my friends. More

Great Person Mark took care of my sale on a new 2015 Pathfinder. I felt he was very honest when dealing with me and didn't push me to do anything I didn't want to. Mark took care of my sale on a new 2015 Pathfinder. I felt he was very honest when dealing with me and didn't push me to do anything I didn't want to. I was very aggressive with my negotiations and felt he was really trying to mediate a deal that the dealer would accept and that would make me happy. After we agreed on price and financing I had to return to the dealer twice before the purchase was finalized. At this time I really felt like Mark was providing me great service. Even though the deal was already complete he went above and behind to take care of my needs and make sure my time was being valued. Thanks Mark More

Sales and service rock! I leased a car in 2014 from Jason and he was very knowledgeable and helped my decision making process go smoothly. He worked with my crazy schedule an I leased a car in 2014 from Jason and he was very knowledgeable and helped my decision making process go smoothly. He worked with my crazy schedule and we made it work. Yesterday my boyfriend leased the 2015 Rogue with Jason and we had another great experience. Our work hours had us showing up there at 5. They close at 6 and Jason stayed late to help us out. I will definitely keep coming back! Unfortunately I cannot remember the sales managers name but he helped us get a great deal. Also wanted to mention the great service I've had there as well with Don. My car has always been ready before the quoted time and he really seems to care about the customers. More

Great Experience - Fast and Friendly From our description of what we were looking for, Andy helped us narrow in on some good choices. After we decided on our favorite, he and his team ma From our description of what we were looking for, Andy helped us narrow in on some good choices. After we decided on our favorite, he and his team made a great deal. The process was easy, and faster than other experiences we had at other dealers. More

Rude phone Called for assistance about a car purchased at this dealership. Not sure the name, but whoever answered the phone was short and rude. Possibly Clint. Called for assistance about a car purchased at this dealership. Not sure the name, but whoever answered the phone was short and rude. Possibly Clint. Called again later, same bad attitude. He hung up both times without saying anything. After an odd purchasing experience to begin with, I will completely avoid this dealership. More

Exceptional Service I came into the dealership, my weather strip had been worn down on both sides of my car just in the front doors. Don greeted me, he was very friendly I came into the dealership, my weather strip had been worn down on both sides of my car just in the front doors. Don greeted me, he was very friendly and remembered me coming in to get my oil changed. Bill came to look at the problem and ordered new weather strips. Don contacted me to let me know the weatherstrips had arrived and scheduled an appointment with me. I arrived on my appointment date. Al greeted me and took great care of my car. I am so pleased with the great service and respect that I have received. My car looked new when the appointment was over. Thank you guys for the great service! More

Exceeded Expectations Great experience purchasing a new Altima. Mitch Riordan went out of his way to be sure I was selecting the right model to meet my needs. When this w Great experience purchasing a new Altima. Mitch Riordan went out of his way to be sure I was selecting the right model to meet my needs. When this was accomplished, Dave Low put the right numbers together to seal the deal. Highest standards of professionalism noted at every level including Cathy Brands in Finance and also the service dept. while getting accessories installed. This is not the first car I've purchased from Dave and probably won't be the last. More

Great experience with this dealership! Had a great experience with every aspect of this dealership...from sales to delivery!! Would recommend this dealership to anyone! I love my Nissan R Had a great experience with every aspect of this dealership...from sales to delivery!! Would recommend this dealership to anyone! I love my Nissan Rogue! More

Unprofessional and Pushy Dealership We will never buy a car from this dealership. Aside from the top of the line Rogue we test drove and were NOT impressed with, the customer service we We will never buy a car from this dealership. Aside from the top of the line Rogue we test drove and were NOT impressed with, the customer service we received was extremely poor. My husband came in one morning and spoke with a salesman, and the salesman was relentlessly calling and emailing us. It definitely came off as annoying and desperate. A couple days later we both came in, test drove the new Rogue. Talk about a boring car. After coming from a Ford dealership and seeing a new Escape (which we ended up purchasing), there is no way we would ever buy a Rogue. For the same price, we got a much nicer vehicle. We drove the Rogue, and sat down with a different salesman, and then he went to get his manager. Said manager sat down, and actually said, "Whatever you do, don't buy a domestic car." We are all for promoting the brand you sell, but to actually tell someone not to buy a domestic car, that did it for us. We will never be back and will definitely not recommend this dealer to anyone. More