St Charles Nissan

Horrible Experience My Wife and I filled out a survey about her Hyundai Sante Fe and the Operations manager called because of a low score. We had issues because the seat My Wife and I filled out a survey about her Hyundai Sante Fe and the Operations manager called because of a low score. We had issues because the seatbelt is very uncomfortable. We were told by the operations manager that after talking to the mangers at the Hyundai and the Nissan dealership that they would be able to work a deal for a different car. We were looking to get a Nissan Rouge (because that is what my wife had before and loved it). We spent 4 hours after the dealership looking at cars and then hearing that if they car was less money we would be able to work the deal for you. First of all, that was never clarified when we were asked to come into the dealership to look at the issue with the Sante Fe and talk to them about getting a new vehicle. We lined up a babysitter and came into the dealership to work with them and this and spent almost 4 hours for nothing. This was not handled well at all. Nobody asked brought up the cost involved to be able to trade in our Santa Fe for the Rouge. Nobdy seems to have really done any research up front or bothered to asked us any questions, before telling us to come into the dealership. It seems that if you are going to ask someone to come into a dealership for 4 hours you would have your "ducks in a row". I also brought up these concerns, Kevin (the Hyundai the sales manger) was condescending when asked about why we were asked to come in to work the the root problem. And nobody bothered to look into this. All he could say, is I hope you are not mad at us? Needless to say, at some point we were happy with this dealership and likely would have bought many cars from there based on our first experience with St. Charles Hyundai/Nissan. More

Excellent Experience! This was the best experience I have ever had with any sales person I have ever dealt with! Dan Gibbons was very professional and eager to get us every This was the best experience I have ever had with any sales person I have ever dealt with! Dan Gibbons was very professional and eager to get us everything we wanted in a car and a comfortable payment we could afford. He was so pleasant to work with and we will definitely be back to buy cars from him in the future. I will be handing his card to everyone I know in the business to buy or lease a vehicle in the future. Thanks Dan Gibbons for making our car buying experience so memorable and pleasant. More

Great Dealership! I've bought at last 5 cars from this dealership, as my last 2 cars were Nissans. I will continue to be a loyal customer as I always receive first clas I've bought at last 5 cars from this dealership, as my last 2 cars were Nissans. I will continue to be a loyal customer as I always receive first class treatment, and always greated with smiling people. Andy Pomeroy has helped me with my purchases, and will continue to be my "go to" sales person! More

Best experience possible during car sales I recently leased a brand new vehicle from Jason Kresko at St. Charles Auto. It was a wonderful experience. I know I got what I consider a good deal a I recently leased a brand new vehicle from Jason Kresko at St. Charles Auto. It was a wonderful experience. I know I got what I consider a good deal as I shopped other dealerships first. Jason actually seemed to care that I got a good price and good service instead of a higher commission for himself. I have already referred numerous friends and colleagues to him. More

Dan Gibbons was great to work with! I knew my lease was going to be up on my 2011 Nissan Armada and wanted to get another one. Dan Gibbons took the time and listened to what I was lookin I knew my lease was going to be up on my 2011 Nissan Armada and wanted to get another one. Dan Gibbons took the time and listened to what I was looking for. Asked what I liked about my 2011 and what I would like to improve. He also took note that we wanted to stay close to our payment that we had with the 2011. Dan did an extensive search of the inventory and presented me with three options (good better best). Although it was above our current payment we chose the "better". Dan is very intelligent and knowledgeable about the Nissan line. I have to say that everyone we have interacted with at St. Charles Nissan are very professional. We will definately be customers for a long time. More

The greatest experience across the board! My experience at St. Charles Nissan has been wonderful! My vehicle is everything and more, the dealership it self but most of all my sales consultant, My experience at St. Charles Nissan has been wonderful! My vehicle is everything and more, the dealership it self but most of all my sales consultant, Dan Gibbons. He was very outgoing and friendly but never pushy as I often have encountered at other dealerships. He worked in the most honest and straight forward manner. I am just ecstatic, and will tell everyone of my experience!!! More

The ONLY Place to Buy. Have you ever been to a restaurant and had wonderful service but mediocre food? If you are similar to me you will go back back for the service. If bot Have you ever been to a restaurant and had wonderful service but mediocre food? If you are similar to me you will go back back for the service. If both are in sync you will immediately become hooked and return whenever possible. Sounds cheesy but this is how I now feel about St. Charles Nissan. Andy and Greg teamed up to sell me a Nissan Quest and Nissan Sentra on the same day. Within a very acceptable time I was in and out the door. (4hrs) When it came time for my sister-in-law to buy a car I called Andy on his cell and gave him the heads up. She is still in college and it wasn't easy to set up financing but Andy as always came through. She loves her Sentra. Fast forward one year. It is time to get a new car due to my lease being up. I went in on a Tuesday morning with tons of work to do as well as take care of the car. Andy set me up with WiFi in his office so I could work. I told him what I needed out of the deal and within 2 hours I was out the door with a new car. Greg once again was involved in getting me transferred over to the new vehicle from the overview to set up I left knowing that once again I made a good decision. More