St Cloud Toyota

Poor Customer Service My experience with St. Cloud Toyota turned out to be a disappointment. I don't normally complain about poor customer service, but I feel the services My experience with St. Cloud Toyota turned out to be a disappointment. I don't normally complain about poor customer service, but I feel the services provided should be addressed. I've called multiple times and have left multiple messages and still have yet to hear from someone. Upon review of the paperwork after purchasing the vehicle. I found that multiple pages had information pertaining to a vehicle that I DID NOT purchase. The whole time I was there I felt rushed and it definitely reflects on the paperwork. But, the real kicker is. Not even a week later my brake light goes out. I called to inform them of the issue and they advised me that I would need to bring the vehicle back for service (mind you I live over 2 hours away, round trip). I feel that some type of compensation should have been provided for the inconvenience. Like I said earlier I'm not one to complain, but feeling like I was scewed over. This was my first time ever buying a vehicle. I just hope that my next experience isn't like this. On a positive note, I would like to add that I was very pleased with Ismail. He most definitely made the experience a little better. Yes, I did leave him a few voice messages to give me a call and he never returned them. But, his personality and great people skills made the experience better than it was. More

He was very understanding and helpful with any descisions that we had to make. He was not pushy at all, helped us to see if something could wait to next time or if it needed to be done that day. You couldn’t that we had to make. He was not pushy at all, helped us to see if something could wait to next time or if it needed to be done that day. You couldn’t have a better person on service dept. More

It was simple and convenient!...I called band brought the car in, and returned for car. No contact and was ready right away! The end car in, and returned for car. No contact and was ready right away! The end More

Great customer service Thanks to Lori for squeezing me in to get a flat tire fixed on a Saturday morning. I really appreciated her help to get me in even though the schedul Thanks to Lori for squeezing me in to get a flat tire fixed on a Saturday morning. I really appreciated her help to get me in even though the schedule was full. More

Great Customer Service Everyone was very friendly and helpful and I was pleasantly surprised to find my first oil change and tire rotation was at no charge because I had pur Everyone was very friendly and helpful and I was pleasantly surprised to find my first oil change and tire rotation was at no charge because I had purchased my car there! What a nice way to say thank you and what great customer service! Also found my sales rep, Rick, to ask a few questions about the use of my car's Bluetooth technology and he took the time to figure it out and explain it to me. Super appreciative and impressed with the customer service here! More

You paid, now leave Once the paperwork was done, I was walked to my car and left there. No one showed me how to work anything or explained things. I had to go home and re Once the paperwork was done, I was walked to my car and left there. No one showed me how to work anything or explained things. I had to go home and read why one set of the fob didn't work, which for a button start is not good. More

They don't live up to thier own trade in software values. I want to trade in our two Toyota's for one new one because my wife and I have retired and we need only one car. Because of the virus situation, we wa I want to trade in our two Toyota's for one new one because my wife and I have retired and we need only one car. Because of the virus situation, we want to wait until we can freely test drive and look at the new Toyotas before buying a new one. I made an appointment to trade in a 2019 Highlander Limited with less than 4,900 miles on it. The salesperson called back and stated that seeing as how our Highlander is basically new, we could do this over the phone and she would call back after running it past her supervisor. I used the St Cloud Toyota trade/sell software to value my Highlander and even downrated it to "very good" when it is closer to the "excellent" rating. That software on their web page stated my vehicle was worth $35,279. The salesperson called back and stated her boss could only offer $34,000. Why in the world then would you have software on your website that gives at exact number, not a range of numbers, and then not even honor it. This is why car sales peoples rank at the bottom of the list of professions that people trust. More

Found elusive tire leak After getting a tire repaired at toyota we had a problem of losing air everyday. Dan Faber was great. Thats why I buy my cars at Toyota in St. Cloud. After getting a tire repaired at toyota we had a problem of losing air everyday. Dan Faber was great. Thats why I buy my cars at Toyota in St. Cloud. More

Avalon air bag recall Hello, Everything was good, except when I made the appt, I was told it would take "about an hour". Turned out to be about 2.5 hours. It put a crimp Hello, Everything was good, except when I made the appt, I was told it would take "about an hour". Turned out to be about 2.5 hours. It put a crimp in my busy day of errands. Thanks, Kurt More

5000 miles service Good, fast and pleasant 5000 miles service. tire rotation, fluid checkup, complementary exterior car wash. Scheduling was easy , done online and was c Good, fast and pleasant 5000 miles service. tire rotation, fluid checkup, complementary exterior car wash. Scheduling was easy , done online and was confirmed same day More