St Cloud Toyota - Service Center

I had a 10:30 appointment and arrived on time. I sat there for and hour and a half watching other customers arrive and leave. Finally, when I was the only one left in the waiting room, my paperwork wa there for and hour and a half watching other customers arrive and leave. Finally, when I was the only one left in the waiting room, my paperwork was processed. By the time I got to my car nearly two hours were spent on an oil change and tire rotation. The least you could do is keep the customer informed as to why the delay is happening. More

Oil change and tire rotation, went very smooth, no complaints. I like Pulling into the garage and being met by someone and getting the text notification. complaints. I like Pulling into the garage and being met by someone and getting the text notification. More

At St Cloud Toyota service department excellent service is usual. basically the all team is just really friendly and helpful this is why I like to come and service my car over there is usual. basically the all team is just really friendly and helpful this is why I like to come and service my car over there More

Thanks! Always great service! Highly recommend you to others infact my coworker Brooke charboneau Bremer is a new customer of yours. Keep up the great jog others infact my coworker Brooke charboneau Bremer is a new customer of yours. Keep up the great jog More

I had a 9am appointment to install running boards. When I made the appointment I told them I lived out of town and would wait for it. They said it would take 90 minutes. At 10:30 they had not even started. made the appointment I told them I lived out of town and would wait for it. They said it would take 90 minutes. At 10:30 they had not even started. They said the tech ran into a problem and wouldn’t be done until 2 pm. Waiting 5 hours for a 90 minute job is totally unacceptable. I asked for my keys back and said I would take my business elsewhere. I do not plan to return to St. Cloud Toyota. I do not believe the tech ran into a problem. I believe I was bumped down the list. That is an extremely poor way to treat a customer. And, then I received a text at 1:00 to say the work on my vehicle was done. They never even started. I spoke with the service manager the following week. He was very apologetic and offered a free oil change. I am willing to give them a second chance. More

We got a nice loaner while ours was getting fixed. They kept us updated throughout the process. Greatly appreciated the washed vehicle when we picked it up. kept us updated throughout the process. Greatly appreciated the washed vehicle when we picked it up. More

My service advisor was Dan Faber and he did an excellent job coordinating the service work on my vehicle. Dan is very professional and does quality work. job coordinating the service work on my vehicle. Dan is very professional and does quality work. More

Wyatt in the parts department was very helpful and courteous. I feel like he is a very valuable member to the team. He was able to find all the parts I needed. courteous. I feel like he is a very valuable member to the team. He was able to find all the parts I needed. More

Hi,My service advisor was Dan Pope. He is very Hi, My service advisor was Dan Pope. He is very professional and his follow up was outstanding. I will highly recommend the service department at S Hi, My service advisor was Dan Pope. He is very professional and his follow up was outstanding. I will highly recommend the service department at St Cloud Toyota. More

Service is efficient and excellent. But when dealing with a superior product I’m sure their work is easier. Have 2 friends who purchased Highlanders within the last year and are as pleased with the ent with a superior product I’m sure their work is easier. Have 2 friends who purchased Highlanders within the last year and are as pleased with the entire dealership including service as I am. More