St Cloud Toyota - Service Center

2 recall's done Did a good job and was done on time. Nice, clean waiting area. Offered me a shuttle service to the mall. Had time to look at a few new vehicles. Did a good job and was done on time. Nice, clean waiting area. Offered me a shuttle service to the mall. Had time to look at a few new vehicles. More

Coming back after an oil change and tire rotation. I made an appointment because my car was when I applied the breaks. A representative suggested over the phone it could be the rotors. Luckily, it was I made an appointment because my car was when I applied the breaks. A representative suggested over the phone it could be the rotors. Luckily, it was not the rotors, it was due to one of the wheels not being put back on correctly after my last tire rotation. I would appreciate if the service staff could spend extra time to ensure everything is correctly adjusted on my vehicle. More

Toyota Service Dan Pope did a great job explaining the service and explained upcoming service needed on my Toyota Tacoma. As always friendly and helpful service was Dan Pope did a great job explaining the service and explained upcoming service needed on my Toyota Tacoma. As always friendly and helpful service was received. More

knowledgeable and helpful re: recalls Rob squeezed us in to the schedule to get some recalls taken care of before they expired. We were frustrated because we needed a repair following some Rob squeezed us in to the schedule to get some recalls taken care of before they expired. We were frustrated because we needed a repair following some recall issues that were addressed a few months ago. Rob was helpful and knowledgeable. More

Just did a great job and explained the work that was done . I will keep going back to have my car serviced in the future. done . I will keep going back to have my car serviced in the future. More

Great work and excellent employees Brian was awesome. He was friendly and professional. I went in to have my tail light fixed and the work that was done on my truck turned out beautiful Brian was awesome. He was friendly and professional. I went in to have my tail light fixed and the work that was done on my truck turned out beautifully. More

Poor compliance with COVID-19 requirements.No masks, Poor compliance with COVID-19 requirements. No masks, poor social distance. By no means touchless: bill/key exchange. Dan Pope friendly. Person I pi Poor compliance with COVID-19 requirements. No masks, poor social distance. By no means touchless: bill/key exchange. Dan Pope friendly. Person I picked up from, not so much. More

Friendly and professional staff Whether I am looking for a new car or service on my existing car, the only place that I will go is St Cloud Toyota. The staff is second to none and t Whether I am looking for a new car or service on my existing car, the only place that I will go is St Cloud Toyota. The staff is second to none and the quality of the work is fantastic. More

on the ball worked hard to keep me informed and taken care of, repairs were completed quickly, shuttle was offered but not needed. Took care of everything I need worked hard to keep me informed and taken care of, repairs were completed quickly, shuttle was offered but not needed. Took care of everything I needed. More

Terrible service department Went to my 1:00 oil change appt. on June 23rd. Brian Eikmeier told me it would take one hour. Great I’ll just wait in the lounge. After about 20-25 Went to my 1:00 oil change appt. on June 23rd. Brian Eikmeier told me it would take one hour. Great I’ll just wait in the lounge. After about 20-25 mins calls my name and they were done. Great. He proceeds to tell me I owe $83.00. Told him I had purchased the Toyota Care Plus when I bought the vehicle so there shouldn’t be a charge. He tells me they don’t show it. I told him I paid a lot of money for that and you don’t show it in your system? Nope he says. I said he should do some further checking. He tells me to go sit down and he’ll work on it. About 5 mins he calls me back in points to 4 pieces of paper and tells me to sign. So I ask him what happened? He says in a degrading voice....we don’t know you have that you have to tell us. I said wait.....I bought I here and paid a couple thousand dollars for it and you don’t show record of it. Nope was his response and proceeds to tell me it’s a lot more paperwork. Excuse me. It wasn’t a lot of paperwork when I bought it and signed for it. We just moved here from Winona and used Rochester Toyota for years. This place does not hold a candle to them. Will be buying a new Tacoma truck within the month but not from St. Cloud Toyota. More