St Cloud Toyota - Service Center

The service manager Ben Becker went above and beyond in working with the insurance company to get us our money for replacing the transmission in our 2016 truck we purchased from The Toyota dealership less working with the insurance company to get us our money for replacing the transmission in our 2016 truck we purchased from The Toyota dealership less than 2 years before. More

Friendly, helpful and timely. My only issue is that after I left, I realized that one of my tires was missing the valve stem cap. My only issue is that after I left, I realized that one of my tires was missing the valve stem cap. More

Service was slow considering I had an appointment at 3p and didn't get out of there until 4:30p. I also had asked for a new battery to be put in my key fob and they didn't do that. Oil change got done and and didn't get out of there until 4:30p. I also had asked for a new battery to be put in my key fob and they didn't do that. Oil change got done and the car was washed for free so that was good. More

I appreciate the service I receive when I bring my car to St Cloud Toyota. St Cloud Toyota. More

Dan Faber was excellent. He not only met me at my vehicle but also has maintenance plan all ready to go when I got there. Also remembered my name He not only met me at my vehicle but also has maintenance plan all ready to go when I got there. Also remembered my name More

Scheduled an appointment to get car painted under warranty was told 3 to 4 days ended up being 2 weeks. Every time I called I was put on hold sometimes upwards of 10 mins on hold. warranty was told 3 to 4 days ended up being 2 weeks. Every time I called I was put on hold sometimes upwards of 10 mins on hold. More

They triedd charging a diagnostic fee; when I got the vehicle repaired there. Everyone knows, the diagnostic fee is only charged; when they diagnose the vehicle, and you don't have any of the problems re vehicle repaired there. Everyone knows, the diagnostic fee is only charged; when they diagnose the vehicle, and you don't have any of the problems repaired there. They qouted me $310; then suddenly that same exact repair when up to $510; because they added all these additional fee's. I had to get a manager, and it was lowered to 254.00, and that's what my receipt said; but I received an email saying i was charged 255.00 More

Kind and professional. Knew I was upset but when I picked up my car surprised me with adjusting my bill Knew I was upset but when I picked up my car surprised me with adjusting my bill More

Salesperson was excellent. Finance person answered all of our questions patiently. Second car I’ve bought here. Finance person answered all of our questions patiently. Second car I’ve bought here. More

Took my car in to have heated seats installed. Got car back by promised time and they work well! Got car back by promised time and they work well! More