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St Cloud Toyota - Service Center

Waite Park, MN

4.5
3,092 Reviews

3,092 Reviews of St Cloud Toyota - Service Center

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September 17, 2022

service was preformed quickly, and service advisor advised me to buy the extended service contract to save money in the future More

by pmtnaumann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alem Sanchez
Sep 19, 2022 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

September 16, 2022

Service missed fixing things . my wife just left she was so upset.pat over $400. Will never go back or buy a car from them . We have bought 5 cars in the past More

by roadglidedean
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Trevor Jevne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our service manager, Ben Becker, at 320-253-2581 at your earliest convenience. Or, let us know your name so we can look up your phone number and give you a call.

Sep 16, 2022 -

roadglidedean responded

Even though you knew my wife expained it to the girl that comes up to the car she did note what else needed to get done. But yet no credit for some of the work. Outrageous cost for the little that was done just to get a cigarette plug power fixed. The oil charge was a fair price with the coupon

Sep 16, 2022 -

roadglidedean responded

You can text me at 763 732 8079 no calls

Sep 22, 2022 -

St Cloud Toyota responded

Hello, our service manager has tried texting you, but he hasn't heard back. We would like to learn more about your situation and fix the issue. Please give our service manager a call at your earliest convenience.

Sep 22, 2022 -

roadglidedean responded

I have replied back a few times?????

Sep 22, 2022 -

roadglidedean responded

The girl who comes to your window did not relay all the info to the service advisor.

Sep 22, 2022 -

St Cloud Toyota responded

Oh, I apologize. The last I spoke with Ben, he was waiting for a response. Thank you!

Sep 22, 2022 -

roadglidedean responded

Thats ok

Sep 22, 2022 -

roadglidedean responded

Note the price for what was done is ridiculous. I know for sure I could have had what you did for half the price. Worries me since we were in the pre plan stages of looking into a Sienna hybrid van.

September 15, 2022

Very helpful and responsive Clearly explained everything completed work promptly Will stay with this dealer More

by stejoh47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Pope
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Faber
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tamrarai Schouveller
Sep 15, 2022 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

September 14, 2022

Dan Faber took great care of me. They checked the warranty issue, changed the oil and did a few extras to make sure I was whole. More

by Michael Harvey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

September 14, 2022

They should stick to what they tell you and not change their way of doing things every time it helps them. More

by Yippykia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Pope
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Gable
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tamrarai Schouveller
Sep 14, 2022 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please let us know the best way to reach you so we can make this right. Or call our service manager, Ben Becker at 320-253-2581 at your earliest convenience.

Oct 13, 2022 -

St Cloud Toyota responded

Hello, I believe the issue has been resolved with the service manager. Please let us know if there's anything else we can do for you.

September 13, 2022

Seemed competent. Service was done quickly. Place was clean. Not much enthusiasm from staff - like they were struggling to stay awake. Not welcoming. Asked a batte More

by TSSEROSHEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know their names.
Sep 14, 2022 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us to see how we can improve. Please call our service manager, Ben Becker at 320-253-2581 at your earliest convenience.

Sep 14, 2022 -

TSSEROSHEK responded

I just tried calling and first the system hung up on me after I got through 3 prompts. Then I called back, went through 3 prompts and asked to speak with Ben Becker. She put me to his office and I got voicemail. This was just before 4pm on Wed 9/14.

Sep 15, 2022 -

St Cloud Toyota responded

I apologize for the phone difficulties. Perhaps it would be better for Ben to give you a call? If you share your full name, we can look up your phone number. Or you can email Ben your name and phone number and have him call you - benb@stcloudtoyota.com.

September 13, 2022

My brake work and oil change got done well and quickly. My only complaint is that they didn't give me any estimate of how long the work would take before they started. More

by Homuth02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alem Sanchez
Sep 14, 2022 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

September 11, 2022

Rob Gable made an excellent job making our oil change/tire rotation appointment much easier and less time for waiting. He also did an extra mile with the service by rendering his time fixing the More

by Neil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Gable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in going the extra mile to make sure our customers leave happy.

September 10, 2022

I waited for my car to be looked at and got an estimate for labor costs More

by SIAN_ZENTENO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Faber
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

September 08, 2022

It was easy to get in and out with exceptional service. We purchased in vehicle here and will continue to service it here. More

by PERSEN901
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Graham
Sep 09, 2022 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in going the extra mile to make sure our customers leave happy.

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