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Stamford Ford Lincoln - Service Center

4.7

152 Lifetime Service Reviews

212 Magee Ave, Stamford, Connecticut 06902

152 Reviews of Stamford Ford Lincoln - Service Center

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August 19, 2018

"NEVER GO THERE FOR SERVICE !"

- ambitio

Recently took my Lincoln there for service . It was a very BIG mistake. They are trying really hard to sell tires and wheel alignment; it must be very profitable. First they drove my car over an artificial bump they have made in front of the service department so hard that it came off the ground and landed again. We are talking a car that weights over 4,000 lb; imagine how hard they were trying to cause a damage so they can come to rescue.. And damage, they caused. The front wheels went off alignment as a result and they didn't fix it. I have to take it somewhere else to fix. Their next immediate diagnoses (without even looking) was "your tires are too old and have to be replaced" . "We are talking brand new tires . Please don't change them" I had to say ! I requested a few of things to be fixed. Instead they offered a standard package saying that it includes everything I am asking and more for a better price. They ended up omitting a couple of very important things that was needed and did a bunch of things that wasn't required. They also didn't work on the main reason for the visit "Tune up" due to the unnecessary package they forced on the client. To make it worse they put a lot of dirty black oily finger marks on the interior of the car. We are talking while leather interior. I can't clean them out. At the end the cost was about 50% more than their initial estimate without doing anything useful NEVER TAKE YOUR CAR THERE FOR SERVICE. I know I won't P.S.: My rating is 1 - Zero if I could, This site is assigning a higher rating than intended to soften the blow for their clients, the dealers.

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Recommend Dealer
No
Employees Worked With
New Gentleman
Aug 19, 2018 -

Stamford Ford Lincoln responded

Mr. Reza, Thank you for taking the time to write a review on DealerRater and Google. We appreciate all feedback and input from our customers. Our goal is always to exceed every customers' expectations every time. After reading your review, I would like the opportunity to discuss your experience with us in detail. Please contact me at your earliest convenience on my direct line at 203 391 9150 or email at dominic@stamfordford.com. I'm not sure which vehicle in your Livery Fleet that you are referencing. The Hunter equipment used to measure your tire tread and alignment is state of the art. I would be happy to review your tire and alignment report as well as your repair order to address any of your concerns. Sincerely, Dominic Franchella Owner

August 06, 2018

"Awesome Customer Service!"

- Chrisac0sta

Took my Ford to get service. Spoke with Rebekah who took care of everything I needed done. Amazing staff. Got my car fully serviced will deff be back again!

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Recommend Dealer
Yes
Employees Worked With
Rebekah
June 22, 2018

"I'm very happy"

- Iga

I just have a great experience with this dealer. I got all answers and all information about the deals I make. Everybody are so professional any very friendly.

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Recommend Dealer
Yes
Employees Worked With
Michael Mykytey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bob Zvon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bob Katz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dominic Franchella
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 05, 2018

"Bad Management"

- Jules

DO NOT GO HERE! Brought my Escape in for a recall and they left part of a latex glove in my gas tank which caused a lot of issues. The owner Dominic Franchella was very unprofessional and refused to accept responsibility for the repairs I had to have done on my vehicle. Will never buy a Ford vehicle again and will certainly not be taking my Escape back to this dealership for future repairs.

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Recommend Dealer
No
Employees Worked With
Dominic Franchella
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 01, 2018

"Exceeded my expectations after a mild disappointment. "

- Rob D.

Good customer service is expected. A business earns great customer service in my mind when they are able to recover from a mistake. We all make mistakes. I recently dropped my car off for service ( check engine light) and was picking up a loaner. My appt. was 10am and because the loaner wasnt ready in time i ended up leaving at 1130. The car i got had tp be retrieved somewhere offsite and needed a dealer plate installed. Considering the car had 54 miles on it when i got it, my assumption is that it was a new loaner not yet prepped for service. It was dissapointing but i continued withmy day. Bob Zvon was my service advisor and was very apologetic. Through the repair he kept me up to date on my car and effectively set my expectation of completion. The tech diagnosed the car quickly and linked the issue back to a break in the main wire harness. Bob called me when my car was completeand advised me the would be NO CHARGE for the service because of my earlier troubles! Would highly recommend.

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Recommend Dealer
Yes
Employees Worked With
Bob Zvon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 23, 2018

"Worst experience I have ever had with a car dealership. "

- Seagate

Terrible service department. They took over two months to fix my car and when they finally returned the car it still was not fixed. Terrible terrible the worst!!!

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Recommend Dealer
No
Employees Worked With
Donato Gonzalez
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dominic Franchella
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 09, 2018

"Stamford Ford Lincoln Made My Dream Come True!"

- Sooziq

We have purchased 3 Fords from Stamford Ford. - Loved all of them and wouldn’t buy a car from any other dealership! Can’t beat their customer service! My dad worked for Lincoln-Mercury for years and always wanted a Lincoln but never got to own one. PJ UVA helped to make my dream of owning one come true this year and I love it! We are leasing the Lincoln MKC and it’s my favorite car ever! I will miss working with Scott Ferraro in Ford Service who was always very knowledgeable, friendly and so helpful but Seth Gray has been excellent to work with too! Thank you PJ for making my dream come true!

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Recommend Dealer
Yes
Employees Worked With
Scott Ferrara
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Seth Gray
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
PJ Uva
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 13, 2017

"shameless"

- nooooo

A time ago I was ready to sell my car and as a plus I took the decision to change oils and change filter to make more approachable to the future buyer, but my car was damaged when the mechanic was changing the oil to the car a ford. I complained with hope at least leave or fix the damaged caused there but this dealership didn't do anything and claimed that my car was old and didn't resist the change of oil (with 180.00 miles when this kind of car is to last to 250.00) At that time FORD dealership STAMFORD (212 Magee Avenue) gave two solution or I pick up the car(damaged there) or they will send it to me( they didn't want to do it anyway) or They(mechanic) will fix it and they will charge me; I refused because the damaged was originated there. As this damage; car's value reduce dramatically and to the end I had to junk the car and losing almost 1000 dollars As reflection I think the companies (the good one) not only exist to gain money but also to service to the community saying my true not to hate only to warning the other people what kind of mechanic(negligent) is there and what kind of irresponsibility the organization had or will have with your cars. As a support you can review this dealership in bbb.org (the same) many complaint about it so be careful or keep away from them. Hace un tiempo estaba listo para vender mi automóvil y como una ventaja, tomé la decisión de cambiar los aceites y cambiar el filtro para que fuera más accesible para el futuro comprador, pero mi automóvil se dañó cuando el mecánico estaba cambiando el aceite al automóvil. . Me quejé con esperanza al menos salir o arreglar el daño causado allí pero este concesionario no hizo nada y afirmó que mi automóvil era viejo y no resistió el cambio de aceite (con 180.00 millas cuando este tipo de auto durará hasta 250.00) En ese momento, la concesionaria FORD STAMFORD (212 Magee Avenue) dio dos soluciones o recojo el auto (dañado allí) o me lo enviarán (no quisieron hacerlo de todos modos) o Ellos (el mecánico) lo arreglarán y ellos me acusarán; Me negué porque el daño se originó allí. Como este daño; el valor del auto se reduce drásticamente y hasta el final tuve que botar el auto y perder casi 1000 dólares Como reflejo, creo que las empresas (la buena) no solo existen para ganar dinero, sino también para servir a la comunidad diciendo que es verdad no odiar solo para advertir a las otras personas qué tipo de mecánico (negligente) hay y qué tipo de irresponsabilidad la organización tenía o tendrá con sus automóviles. Como soporte, puede revisar este concesionario en bbb.org (la misma) muchas quejas al respecto, así que tenga cuidado o manténgase alejado de ellos.

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Recommend Dealer
No
Employees Worked With
Dominic Franchella
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : He the man name is not hire / he gave up the this job
August 07, 2017

"Great customer service "

- Mariuszm

It was quick check in with knowledgeable customer service representative. Very nice waiting. The technician was able to diagnose the problem right away. Very friendly atmosphere.

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Recommend Dealer
Yes
Employees Worked With
Gregg Catandella
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 09, 2017 -

Stamford Ford Lincoln responded

We are happy to hear about your great service experience! Thank you for taking the time to give us your feedback. We really appreciate both your review and business. Please don't hesitate to contact us if you should need anything in the future! Kind Regards, Alex Franchella Reputation Manager

July 19, 2017

"Not Bad Service...NO SERVICE!!!!"

- BendOverBackwardsLarry

They claim to offer service pick up and delivery of your 2017 Lincoln, but they are 0 for 2. First scheduled pick-up was confirmed by text the morning of pick-up, but they never showed up! When Richard their "service concierge" called to apologize, he promised to pick up the car the next Wednesday at 10 am. I called at 11 am to see why it was not picked up, only to be told they would call me back as soon as they spoke to Richard. At 1 pm, when I hadn't heard from anyone, I called, only to get a run around and eventually disconnected! Still waiting at 2.

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Recommend Dealer
No
Employees Worked With
Richard
Jul 28, 2017 -

Stamford Ford Lincoln responded

Thank you for taking the time to give us your feedback. I apologize for the inconvenience we caused with your last service appointment. Our goal is to exceed every guests expectations every time, I'm sorry that we failed to do so. I did speak with your wife regarding this concern yesterday and would be happy to discuss it with you also. Please reach out to me at your convenience. My direct line is 203 391 9150 or email me at dominic@stamfordford.com. Sincerely, Dominic Franchella President

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