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Stan McNabb Chevrolet Cadillac of Columbia

Columbia, TN

4.8
1,773 Reviews
Since 1980, Stan McNabb has been going by the old school rule of "treating others the way you want to be treated." We are excited to bring this level of service to our new Chevy Cadillac dealership in Columbia,
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101 S James Campbell Blvd

Columbia, TN

38401

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Showing 1,773 reviews

October 03, 2019

Oil change and tire rotation, First visit with new owner. Staff very frindly and even though the computers were down at the time of my visit tey kept me informed as to what was go More

by GOMMYANDAJAX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Menges, Christina Ortiz
October 03, 2019

Service was good. All people were nice, knowledgeable. Would come back if needed for more work another time. First time there but it all Good. More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Carlson, Christina Ortiz
October 03, 2019

Great people salesman Chris Miller outstanding. Chris Miller was an outstanding and fair salesman the sales manager David Anderson was an old-time hustler don’t pay attention to Him. Got a great de More

by diveskip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Johnson, Chris Miller, David Anderson
October 02, 2019

Great customer service I was shown a variety of models an all my questions were answered in a way that indicated knowledge and patience. After the purchase, the sales person More

by betleonard1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Truelove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Johnson
October 02, 2019

Great service The team helped me take care of the issue with my truck. They took care of it within a day. They provided me a rental so I can get to work the next da More

by Cali kid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Carlson, Christina Ortiz
October 02, 2019

Awesome customer service This was my first service on the first new car I have ever owned. They was great. Friendly and very helpful on telling me when and what I needed to do More

by kgfire751
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian "Griz" Grezenski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Menges
October 01, 2019

I had a very good experience at Stan Mcnabb Chevrolet. Very helpful and friendly! I would recommend Stan Mcnabb to any of my friends who are planning to trade their car or truck I will go back there when More

by wolavert1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Johnson, Chris Miller, David Anderson
October 01, 2019

David Anderson sales mgr. David Anderson called me day after I bought vehicle said I didn't need the Ultra coverage. He wanted me to resign p/w for premier coverage. He said on More

by darkjerry5
Recommend Dealer
No
Employees Worked With
Chris Johnson, Roger Knott, David Anderson
Oct 15, 2019 -

Stan McNabb Chevrolet Cadillac of Columbia responded

We have gone over this with David and I am very sorry for the confusion. After discussing it, it sounds like you were able to keep the Ultra coverage, and I am very happy to hear you had a great experience with Roger and Chris. Thank you! Dolly McNabb

September 27, 2019

Oil change, tire rotation I came in for an oil change and tire rotation. They did not rotate my tires because they said I needed new. I was not told they did not do it, only by More

by Npipher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oct 17, 2019 -

Stan McNabb Chevrolet Cadillac of Columbia responded

When a customer needs new tires we put the best ones on the front if they make the decision not to get new tires. Your vehicle really needed the new tires and that is why we did not rotate them. I am sorry if there was poor communication. I've spoken with our service manager about this and we will definitely try and explain this better going forward. Thank you, Trey McNabb

September 27, 2019

Review of the dealership. The dealership, OTHER than Chris Miller and Matt the desk guy, was terrible. 7 hours total to get the sale done. Way to long. The two people mentio More

by oufan2943
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of Matt’s last name...I really liked Matt and Chris miller, Chris Johnson, Chris Miller
Oct 17, 2019 -

Stan McNabb Chevrolet Cadillac of Columbia responded

Hey there! We are so glad you had a great experience with Mat and Chris, but were disappointed to hear that it took too long. We have addressed this issue with our sales manager and are always willing to take the bad reviews and hopefully learn from them big time. We appreciate your business.. .thank you for the feedback! Dolly McNabb

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