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Stan McNabb Chevrolet Cadillac of Columbia
Columbia, TN
1,781 Reviews
Since 1980, Stan McNabb has been going by the old school rule of "treating others the way you want to be treated." We are excited to bring this level of service to our new Chevy Cadillac dealership in Columbia,
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,781 reviews
August 23, 2019
Very Poor Customer Service My experience was poor. I will not return, though they did not charge me for some of the work because of my bad experience. I would have rather paid t My experience was poor. I will not return, though they did not charge me for some of the work because of my bad experience. I would have rather paid twice as much for good service, quality work, and honest, trustworthy handling of my situation at the beginning than receive free work and have the experience I had, not to mention the conflicts with Joel and having to grow exhausted in explaining the grievance . Patrick started the work order just fine, and so I did not start out with any warning signs, but then everything went down hill and I ended up having to go to Brian, the manager to address the issue. He offered some work at cost, which I was grateful, but not my goal. Even after this, the job I asked for was not done and I had to return the vehicle, due to poor communication skills by Joel. I received some of the work for free, but I did not go into this shop looking for a handout. I just wanted to have honest, quality work done and people return my calls in a timely manner. I had to repeatedly call back. I also explained to them that I had considered trading my truck in, but that I would not trust them for a sale. I am new to the area and made the wrong decision to trust the dealership as the best option. I should have shopped around, but I was sending my son in the truck back to school and did not have time to shop thoroughly. As I told Joel, upon leaving the shop, he needed to learn how to talk less and listen to the customer, and it would be better for everyone. I hope they will learn from my situation because I am sure a business cannot succeed with doing free work, and that is unfortunate. More
by janene316
Verified Customer
August 22, 2019
Good experience Dena and CW were both very helpful and friendly.Talked withGriz and Matt also Chris was very helpful with the financing.Overall I was very pleased. Dena and CW were both very helpful and friendly.Talked withGriz and Matt also Chris was very helpful with the financing.Overall I was very pleased. More
by wrandy28
Employees Worked With
Other Employees :
Chris Johnson, Matt " Big G " Grisham, Chris "CW" Laughary
August 20, 2019
Friendly any easy to work with. Friendly and professional. A good car buying experience. Found car on line. Delearship contacted me promptly. They were very informative and helpful. Friendly and professional. A good car buying experience. Found car on line. Delearship contacted me promptly. They were very informative and helpful. Nice folks not overbearing is their sales More
by BWBVette
Employees Worked With
Other Employees :
Dena Streeper , Terri Anderson
August 20, 2019
Amazing!! They have amazing staff! I couldn’t have asked for a better experience and I definitely couldn’t complain! Bud Todd was awesome! He helped me find my They have amazing staff! I couldn’t have asked for a better experience and I definitely couldn’t complain! Bud Todd was awesome! He helped me find my dream car! More
by cbullock1
Employees Worked With
Bud Todd
August 20, 2019
Wonderful dealership The staff was excellent to work with especially Matt Grisham. I feel like he went above and beyond to get us a good deal. Very nice dealership. The staff was excellent to work with especially Matt Grisham. I feel like he went above and beyond to get us a good deal. Very nice dealership. More
by HB
Employees Worked With
Griz, Matt " Big G " Grisham
August 19, 2019
Great follow through Took care of my issue very quickly and efficiently ... very nice personnel and would use them again in the future. Very thankful that my truck is fixe Took care of my issue very quickly and efficiently ... very nice personnel and would use them again in the future. Very thankful that my truck is fixed More
by elishalowery00
August 16, 2019
Salesperson Roger Knott was great. Time took was too long Salesman Roger Knott was great. I paid in cash and the time it took to do paperwork was ridiculous. Roger's paperwork went quickly but then spent an h Salesman Roger Knott was great. I paid in cash and the time it took to do paperwork was ridiculous. Roger's paperwork went quickly but then spent an hour waiting for finance guy to do his part. I did not like being asked to answer questions about my use of car only for the information to be used to try and sell me other service plans. After that, It was still a while before paperwork was done. I agreed to buy the car and write a check at 5:30 pm. I did not get to leave the dealership until after 7 pm. More
by karonjhmtq
Employees Worked With
Chris Johnson, Roger Knott, Brandon Westgate
August 15, 2019
Good experience Good experience. Bud took good care of me when I was looking for a vehicle to buy. Will come back for all my vehicle needs Good experience. Bud took good care of me when I was looking for a vehicle to buy. Will come back for all my vehicle needs More
by Ddunn1997
Employees Worked With
Bud Todd
August 15, 2019
Great place extremely friendly staff Great place to do business. Friendly staff they explain every feature of your vehicle they help set up all your devices set up OnStar for you great va Great place to do business. Friendly staff they explain every feature of your vehicle they help set up all your devices set up OnStar for you great value they go the extra mile for you More
by dowdyroger1956
Employees Worked With
Bud Todd, Chris Johnson
August 14, 2019
Great sales lady and finance guy Emily was amazing and so was Chris! I highly recommend this dealership. I will definitely be buying our next vehicle, which will be in the near fut Emily was amazing and so was Chris! I highly recommend this dealership. I will definitely be buying our next vehicle, which will be in the near future, from them!!! More
by Anitra977
Employees Worked With
Chris Johnson, Emily Martin
