Star Auto Mall 512

We were very pleased with our experience here. Still waiting on a "we owe" piece to come in. The staff was very "No pressure" which we loved. The car we bought is great quality for the price. Very happ waiting on a "we owe" piece to come in. The staff was very "No pressure" which we loved. The car we bought is great quality for the price. Very happy with our Nissan Rogue. More

i was happy when i originally purchased my fusion back in 2019. fast forward to 2021 when i tried to use my $2000 warranty i purchased. the warranty company refused to pay for the issue i had with my car w 2019. fast forward to 2021 when i tried to use my $2000 warranty i purchased. the warranty company refused to pay for the issue i had with my car which turned out to be an oil leak. i called the warranty place and they flat out told me theres no such thing as a bumper to bumper warranty as it was described to me by the salesman when i purchased my car. the warranty company couldnt have cared less and told me to call star to cancel and get a refund. i got in contact with joe robinson and explained the situation but he just gave me the run around and said i was getting ripped off by the ford dealership i took my car to. he then said let me get back to you i know someone there i can call to get the inside scoop on your vehicle. that was a total lie and of course joe never called me back. i called joe robinson back several days later and i had to jogg his memory of our previous conversation and after he stopped back tracking and stumbling over his words he finally referred me to the finance dept. i spoke with tom muller and explained the situation once again and he filled out a warranty cancellation form and emailed it to me. tom explained it would take 30-40 days to recieve my refund which would be credited to my car loan account. well, that never happened. i really dont think ill ever get the refund i was promised. my advice, dont buy the warranty and if you do have an issue and need help from anyone at star auto mall, good luck to you More

The best! I highly recommend If looking for a good Reliable car joe hooked me up so happy!! Price everything check them out now you won’t regret Reliable car joe hooked me up so happy!! Price everything check them out now you won’t regret More

Joe and his staff were great to work with. Very pleased with every aspect of the purchase. My vehicle was totaled by being rear ended at a stop light. After shopping at other dealers and getting the typica with every aspect of the purchase. My vehicle was totaled by being rear ended at a stop light. After shopping at other dealers and getting the typical treatment, we were very surprised to have such a great experience. We will definitely recommend them to others and they will be the first place we got I for our next vehicle. More

Efficient and helpful customer service while purchasing a new car. Thanks to Neileen and Doug they were great in helping to purchase a new car. new car. Thanks to Neileen and Doug they were great in helping to purchase a new car. More

The transmission you put in my vw beetle is already shot with less than 1,000 miles on it. Please advise. Warranty on the transmission? with less than 1,000 miles on it. Please advise. Warranty on the transmission? More

Very dissatisfied with this dealership. Purchased vehicle on 3/13/2021. Was told they would order a new headlight and call me. I have called multiple times to both the sales department and the serv vehicle on 3/13/2021. Was told they would order a new headlight and call me. I have called multiple times to both the sales department and the service department and while they are very nice on the phone, I have NOT received a call back or any info about the headlight. No delay in taking my payment though!!! More

Horrible experience. They do not care what you want only what they want to push on you. Complete waste of time. Even the manager was getting frustrated with the guy working with me. Too bad he did not step what they want to push on you. Complete waste of time. Even the manager was getting frustrated with the guy working with me. Too bad he did not step in and take over. More

I like the price of the cars but I really don't like the way sales representatives try people. Customer Services is horrible. I need a new car. I will not come back because of that. Really need improvements way sales representatives try people. Customer Services is horrible. I need a new car. I will not come back because of that. Really need improvements. Very tricky people. Liars More

Very friendly and easy to deal with, got a great used car for a good price, took time to explain all the paperwork, highly recommend. for a good price, took time to explain all the paperwork, highly recommend. More