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Star Chrysler Jeep Dodge Ram - Service Center

Queens Village, NY

4.4
1,097 Reviews

1,097 Reviews of Star Chrysler Jeep Dodge Ram - Service Center

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July 26, 2022

the dealership is always helpful and thorough in assisting me in any need i have More

by anthonyraffanello1955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Rai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milton Jerez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tequan Grant, Damien Reddick, Jhonatan Rubio, Mike Cruz, T'Tianna Avent, Cammy Hernandez, Zachary Lintz, DIANA LLAJCEVIC
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Jul 26, 2022 -

anthonyraffanello1955 responded

dealership is always so helpful, thank you for everything!

July 24, 2022

Ceasar Leonardo was an absolute professional who extended a real Jeep Chrysler courtesy by understanding my immediate situation the day that I can in for an emergency oil change. More

by franklinhill28
Recommend Dealer
Yes
Employees Worked With
Ceasar Leonardo
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Jul 25, 2022 -

Star Chrysler Jeep Dodge Ram responded

Thanks Mr. Hill we will always do our best to accommodate our customers. We understand that emergencies happen and we try our best to get you back on the road as quickly as possible.

July 23, 2022

I brought my car in on Thursday and I didn't get it back until Monday for a job that only took a few hours. I'm not going to take my car back to that dealership. More

by mwoasis69plus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cesar, Leonard
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Jul 23, 2022 -

mwoasis69plus responded

the service I received was unacceptable. I've been a long time customer and I should have been treated better.

July 21, 2022

They were short staff and it consumed my whole day. Definitely they need to hire people. More

by Bridgetteholm1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
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Jul 21, 2022 -

Star Chrysler Jeep Dodge Ram responded

Thanks for the review Bridgette and we agree. We are in the process of trying to add additional staff so that we can service our customers better and more efficiently. We appreciate the feedback and look forward to providing a higher level of service on your next visit.

July 17, 2022

Dealer is very shady. They don’t honor warranties that they sold you. When I received my car back it was missing parts and not put back together properly. More

by S34NKOHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
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July 14, 2022

SCAMMERS! ! They wanted me to pay for labor hours that wasn’t even done yet. The labor would have been 1 hour but they charged me for 4 hours. Yea I will keep w More

by stewartvanessa08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
M/A
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Jul 15, 2022 -

stewartvanessa08 responded

SCAMMERS! ! They wanted me to pay for labor hours that wasn’t even done yet. The labor would have been 1 hour but they charged me for 4 hours. Yea I will keep we going back there. They over charge. Scammers oh and the part they were charging me they over charged for a factor part too. I found the same one for hundreds less. SCAMMERS!!!!

July 06, 2022

Very thankful the manager allowed me to come in without an appointment and was able to find the problem with my vehicle. Very thankful for all he’s done. More

by eon9452
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manager K.
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Jul 11, 2022 -

Star Chrysler Jeep Dodge Ram responded

Thank you for rating Star Chrysler Dodge Jeep Ram! We appreciate it and look forward to working with you again in the future!

July 03, 2022

From service advisor to manager and general manager never return my call service and communication was absolutely disgusting More

by jeanbjasmin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leon Rai
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2022 -

Star Chrysler Jeep Dodge Ram responded

We apologize that your experience at Star Chrysler-Dodge-Jeep-Ram was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 844-291-4802

July 03, 2022

Had a service appointment. Took a while to get appointment but my service was fast. Reps were friendly and helpful. More

by Vanessaramoutar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know
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Jul 03, 2022 -

Vanessaramoutar responded

Had a service appointment. Took a while to get appointment but my service was fast. Reps were friendly and helpful.

July 01, 2022

Awesome customer service! You are given timely updates on your vehicle as you wait!Great service! More

by emmanacon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Advisor!
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Jul 11, 2022 -

Star Chrysler Jeep Dodge Ram responded

Thank you for rating Star Chrysler Dodge Jeep Ram! We appreciate it and look forward to working with you again in the future!

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