Star Chrysler Jeep Dodge Ram - Service Center

Horrible customer service. Even worst mechanical work. Bad management. No one is on the same page. They could careless about the service put out but have every solution to acce Even worst mechanical work. Bad management. No one is on the same page. They could careless about the service put out but have every solution to accept payment for unfinished work. Shame on them! More

Well it was a sad day this ace took advantage of my patience. Put whatever they wanted to in vehicle. And I am pretty sure they didn't do the job that was supposed to happen. On top of that they gave patience. Put whatever they wanted to in vehicle. And I am pretty sure they didn't do the job that was supposed to happen. On top of that they gave me the run around you could never talk to anyone in charge. Finally I got pissed off and asked to speak to owner on more then occasion and was told the owner comes in whenever he feels like, oh and of course he never called me back. IT'S A SHAME THAT YOU CANT TRUST THEM AT A. More

For all the years I’ve been taking my vehicle for service at this location, this past Tuesday 6/14/2022 was the last day; new management have a set of employees that they think they’re entitled and service at this location, this past Tuesday 6/14/2022 was the last day; new management have a set of employees that they think they’re entitled and above. The gentlemen said to me since I neglected to fix the problem, we’re going to charge you xyz amount for diagnostics. I simply asked for my keys and left. Terry aka Teresa is dearly missed. More

The workers at stars was good and fast and on point made thing easi would go back thing easi would go back More

PLEASE STAY FAR AWAY FROM THIS BUSINESS! !!!!!!!!! Absolutely the worst service department in the world. They have had my 2011 Dodge Grand Caravan that has a lifetime warrentee from Mopar !!!!!!!!! Absolutely the worst service department in the world. They have had my 2011 Dodge Grand Caravan that has a lifetime warrentee from Mopar for the last 12 weeks (Since March 25, 2022) and haven't even filed a claim to replace the fully covered transmission under warrentee. I have made dozens of calls to the service manager and after giving me three different names he just tells me "if you don't like it take your mini van someplace else" No one responds to calls and when I try to contact someone above the service manager I get hung up on. My disabled wife and daughter need this vehicle for transportation but the service manager didn't care when I told him. PLEASE STAY FAR AWAY FROM THIS BUSINESS!!!!!!!!!! More

Worst customer service ever! I would never recommend anyone to come here. My vehicle has been there for a month now. I have called several time to get an update and no one knows I would never recommend anyone to come here. My vehicle has been there for a month now. I have called several time to get an update and no one knows anything. I have already paid for the service of my vehicle because they claimed it was finished twice already but yet my car is still there. They were paid by me and my warranty already and yet my car still isn't of priority for the job to done or even a proper update as to what is wrong and what they are doing to finish it. I am beyond fed up and would like to take matters further because this is beyond ridiculous for them to treat paying customers like this. More

Advisors are a bunch of jokers and not very knowledgeable on what they are advising on .I will not take my vehicle there to get my tires rotated nor will I ever buy another vehicle from there or recommend Th on what they are advising on .I will not take my vehicle there to get my tires rotated nor will I ever buy another vehicle from there or recommend This dealership to anyone . More

I was charged for an incomplete job. I came in due to a message flashing in my dashboard that the radio needed service. I paid for the service. the message is still there. I came in due to a message flashing in my dashboard that the radio needed service. I paid for the service. the message is still there. More