Back

Star Chrysler Jeep Dodge Ram - Service Center

Queens Village, NY

4.4
1,098 Reviews

1,098 Reviews of Star Chrysler Jeep Dodge Ram - Service Center

Sort by
September 27, 2021

I would like to thank Zack, Paul, and Keon for expediting the repair of my Jeep renegade. More

by osierramantone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack, Paul, and Keon
Sep 30, 2021 -

Star Chrysler Jeep Dodge Ram responded

Thank you for the kind words, and we look forward to seeing you again!

September 23, 2021

Besides the valet gentlemen you first encounter, this place is horrible with poor customer service. When I say poor customer service, I mean really horrible. This dealership is dark, gloomy and dirty. Th More

by Lala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leon Rai
1.0
This rating includes all reviews, with more weight given to recent reviews.
Milton Jerez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Perez, Tequan Grant, Damien Reddick, Jhonatan Rubio, Nikita Carlos, Mike Cruz, T'Tianna Avent, Cammy Hernandez
Sep 24, 2021 -

Star Chrysler Jeep Dodge Ram responded

We apologize that your experience at Star Chrysler-Dodge-Jeep-Ram was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 844-291-4802

September 23, 2021

They did a good job serving my minivan and i had took it some months ago.. More

by Orivllepalmer1965
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Perez
Sep 23, 2021 -

Star Chrysler Jeep Dodge Ram responded

Thank you for taking the time to rate and review Star Chrysler Dodge Jeep Ram. We appreciate the important feedback.

September 23, 2021

Was told my Jeep wasn’t worth fixing it was not worth fixing not worth fixing More

by ELLIOTT.DUNCAN.ED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian
Sep 24, 2021 -

Star Chrysler Jeep Dodge Ram responded

Elliott - thank you for taking the time to provide your important feedback. If there's any assistance we can provide further, please don't hesitate to contact us.

Sep 24, 2021 -

ELLIOTT.DUNCAN.ED responded

But I intend to work on it I will be coming back in the near future

September 22, 2021

The staff were very professional, checking up on me to make sure I was well informed. Definitely will be going back in the future. More

by Revalyn1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Cruz
Sep 23, 2021 -

Star Chrysler Jeep Dodge Ram responded

Thank you for taking the time to rate and review Star Chrysler Dodge Jeep Ram. We appreciate the important feedback.

September 22, 2021

Took my 2012 dodge caravan to fix a steering wheel recall and when went to pick it up the check engine light was on. They wanted to charge me $157 to diagnose it. Had done inspection 2 weeks before and there More

by Nycomp2010@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul and the Service advisor, that sits far right
Sep 23, 2021 -

Star Chrysler Jeep Dodge Ram responded

We apologize that your experience at Star Chrysler-Dodge-Jeep-Ram was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 844-291-4802

September 16, 2021

The new manager Paul is amazing he try to make sure all customers feel comfortable very hot I’ll get them water a pays attention to their needs, also make sure that everything gets done that you’re suppose More

by Shelley.a.rosario
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul the new manager Amazing goes above and beyond
Sep 18, 2021 -

Shelley.a.rosario responded

The new manager Paul is really making a difference at this Jeep’s & Chrysler dealership. His professionalism and customer service is above and beyond.

September 16, 2021

Waited over 3 hours to get recall airbag parts put in. Then was told they didn’t have all the parts More

by Mraloha317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leon Rai
1.0
This rating includes all reviews, with more weight given to recent reviews.
Milton Jerez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Perez, Tequan Grant, Damien Reddick, Jhonatan Rubio, Nikita Carlos, Mike Cruz, T'Tianna Avent, Cammy Hernandez
Sep 23, 2021 -

Star Chrysler Jeep Dodge Ram responded

We apologize that your experience at Star Chrysler-Dodge-Jeep-Ram was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 844-291-4802

September 16, 2021

I brought my car in for water leak and the dealership kept it for over a month. They basically said they can’t give me a loner and we’re very unresponsive with my calls and concerns. More

by vijaypermauloo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
Sep 23, 2021 -

Star Chrysler Jeep Dodge Ram responded

We apologize that your experience at Star Chrysler-Dodge-Jeep-Ram was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 844-291-4802

September 14, 2021

They lie they have you sitting around they tell you to come and when you get there they say they didn't tell you to come More

by Jerry valentine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember his name but he was a African-American man sitting at the desk with glasses
Sep 15, 2021 -

Star Chrysler Jeep Dodge Ram responded

We apologize that your experience at Star Chrysler-Dodge-Jeep-Ram was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 844-291-4802

...
50
...